Anthropic will power ServiceNow agents, deepen Claude integration
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ServiceNow is deepening its existing partnership with Anthropic, further integrating the AI startup's Claude models to power its own offerings, according to a company memo reviewed by Axios.
Why it matters: A recent funding target valued Anthropic at $350 billion in part due to these kinds of deals: Businesses want access to Anthropic's technology, which puts the Claude-maker further ahead in the AI race.
Driving the news: Claude will power ServiceNow's Build Agent, the company's AI tool for building applications and workflows, letting both professional and non-technical workers create software more quickly and efficiently using plain language.
What they're saying: Claude's coding capabilities are "definitely the market leading," Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow, tells Axios.
- ServiceNow is embedding Claude deeper into its AI platform, positioning it as a "trusted" AI layer that operates inside enterprise rules for security, compliance and monitoring.
- Claude's domain expertise will also help ServiceNow target customers in specific sectors, including in life sciences and health care, Zavery adds.
- Anthropic was also willing to "work with us" and work "together to solve problems versus just adopting a product," he says, although customers will still be able to choose from other models to power their workflows.
Follow the money: ServiceNow had been considered a market darling, rallying over 190% from the end of 2022 to the end of 2024. Revenue skyrocketed amid a surge in demand for automated corporate workflows, which the company sells.
- The rally came to a halt as investor sentiment on software stocks overall took a huge hit throughout 2025.
- Wall Street developed a consensus view that AI could replace most software.
Yes, but: Partnerships with the likes of Anthropic could help ServiceNow brand itself as being part of the AI wave rather than being a victim of it.
- "There will always be disruption with any technology shift," Zavery says. "But the market segments we are in, what problems we are solving, AI is a very good enabler, and that's why you see a lot of these vendors and partners like OpenAI, Anthropic, Google, others want to partner with us, and customers see... a joint capability."
- ServiceNow referred to itself as an "AI control tower" in the release about the Anthropic partnership reviewed by Axios.
The big picture: Wall Street entered 2026 wanting tangible evidence that AI can make workflows more efficient.
- In other words, can AI make or save you money?
- ServiceNow has rolled out Claude internally to 29,000 employees, and says early results show a 95% drop in prep time for sales.
What we're watching: Companies get better results when AI is "woven into the whole range of things workers do every day," rather than treated as an add-on tool, Dario Amodei, CEO of Anthropic, said in a statement regarding the partnership.
- In a world where AI is embedded as a peer rather than an afterthought, who rakes in the most partnerships, and the most money?
