Consumers have splintered off into information bubbles based on ideology, interest, wealth, career, age and location — making it nearly impossible for big brands to reach everyone.
Instead, brands focus on meeting audiences where they are by tapping into passion points and infiltrating existing fandoms.
Why it matters: The few companies that have managed to master and monetize the risky strategy of tying a brand or product to a fan base or community are winning the war for attention.