Mounting pressure to show whose capital-intensive AI offerings are going to drive the market has sparked a public beef between software providers.
Driving the news: "This is not Copilot," Salesforce CEO Marc Benioff said yesterday on an earnings call, taking a shot at the AI-powered assistants that Microsoft has added to nearly all of its products.
"So many customers are so disappointed in what they bought from Microsoft Copilot because they're not getting the accuracy and the response that they want," he said.
Shots fired.
Context: By "this," Benioff was referring to Agentforce, Salesforce's generative-AI-based platform that it's readying for a formal launch.
"Overall, we are hearing something quite different," Microsoft corporate VP Jared Spataro told CNBC in response. "When I talk to CIOs directly and if you look at recent third-party data, organizations are betting on Microsoft for their AI transformation."
