Apr 22, 2024 - Business

Scoop: Medallia CEO Joe Tyrrell steps down

Dan Primack

Medallia-sponsored solo sailboat — Photo: Richard Langdon/Getty Images

Joe Tyrrell has left Medallia, the Silicon Valley customer experience company he joined as CEO last March, the company confirms to Axios.

Why it matters: Medallia handles customer feedback for big brands like Airbnb and Comcast.

Medallia rivals include SurveyMonkey and Qualtrics.

Catch up quick: Tyrrell replaced former CEO Leslie Stretch, who brought Medallia public in 2019 and then two years later oversaw a $6.4 billion buyout by private equity firm Thoma Bravo.

Tyrrell previously was president of ICE Mortgage Technology, which includes former Thoma Bravo portfolio company Ellie Mae.
Tyrrell is leaving for personal reasons, sources say.

Look ahead: Medallia plans to launch a search for Tyrrell's replacement. Its interim CEO will be Mike Lipps, the company chairman and former CEO of LexisNexis.

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Scoop: Medallia CEO Joe Tyrrell steps down

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