AT&T giving some customers credit for Thursday’s outage

Catch up quick: Early Thursday, self-reported AT&T outages surged, reaching more than 73,000 reports just after 8:30am ET, according to the tracking site Downdetector.

• The FBI, Department of Homeland Security and Federal Communications Commission are investigating the disruptions.

Reality check: AT&T said that a network misconfiguration likely caused Thursday's outage, not a cyberattack.

• Data from the Uptime Institute shows that's the case for most network outages, Axios' Sam Sabin reports.

AT&T outage credit

The credit will typically be applied within two bill cycles to affected wireless accounts, AT&T said in its statement.

• It does not apply to AT&T Business, AT&T Prepaid or Cricket, the company said.
• AT&T said it’s also “taking steps to prevent this from happening again in the future.”

Yes, but: Many users on X, formerly Twitter, called the $5 credit an insult in replies to AT&T’s post announcing the credit.

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