Jul 8, 2021 - Health

Amazon stumbles with insurers

Image of the Amazon logo.

Photo: Smith Collection/Gado via Getty Images

Amazon is struggling to convince insurers, including Aetna and regional insurers like Premera Blue Cross, to pay for its medical services known as Amazon Care, Business Insider reports.

Why it matters: Amazon regularly grabs headlines as a potential industry disrupter. But, at least when it comes to health care, it is still often outgunned.

State of play: Amazon Care launched pilots in Seattle, with both in-person and virtual options, in 2019. In March, the company announced it was expanding its telehealth offerings by this summer.

  • In May, Amazon Care signed its first employer customer.
  • Amazon has run into problems in discussions with payers over how it wants to be paid, per Business Insider.
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