Unprocessed tax returns swell
The IRS wrapped filing season with more than quadruple the amount of unprocessed returns than the last pre-pandemic tax season.
The big picture: These returns — which include paper filings, ones that have been amended or set aside for additional review — need human touch to be processed, per a new report from an independent office within the IRS.
The backlog means these taxpayers "will not receive timely refunds."
- Only 3 of every 100 callers on its most frequently dialed customer help line reached a representative — "historically poor service."