Jun 30, 2021 - Economy
Unprocessed tax returns swell
Add Axios as your preferred source to
see more of our stories on Google.
The IRS wrapped filing season with more than quadruple the amount of unprocessed returns than the last pre-pandemic tax season.
The big picture: These returns — which include paper filings, ones that have been amended or set aside for additional review — need human touch to be processed, per a new report from an independent office within the IRS.
The backlog means these taxpayers "will not receive timely refunds."
- Only 3 of every 100 callers on its most frequently dialed customer help line reached a representative — "historically poor service."
