Jun 30, 2021 - Economy & Business

Unprocessed tax returns swell

Data: National Taxpayer Advocate; Chart: Axios Visuals

The IRS wrapped filing season with more than quadruple the amount of unprocessed returns than the last pre-pandemic tax season.

The big picture: These returns — which include paper filings, ones that have been amended or set aside for additional review — need human touch to be processed, per a new report from an independent office within the IRS.

The backlog means these taxpayers "will not receive timely refunds."

  • Only 3 of every 100 callers on its most frequently dialed customer help line reached a representative — "historically poor service."
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