Coronavirus has made airports happier places with less congestion
One upside of the global pandemic is that airports are a lot more pleasant these days.
The big picture: A year ago, overcrowding and construction led to delays and confusion for travelers at many major airports.
- Today, airports are comparatively empty, leading to a sharp increase in traveler satisfaction as passengers breeze through security checkpoints, baggage claims and food and retail services, according to a new study.
Details: Overall customer satisfaction was a record-high 784 (on a scale of 1,000), up 22 points from 2019 in J.D. Power's annual airport satisfaction study.
- The check-in process, food and retail shops saw significant improvements, while passengers also gave airports high marks for cleanliness, less crowding and lower noise levels.
What they're saying: “Compared to the pre-COVID-19 environment when most airports were running significantly over capacity, the lack of crowds and long lines is actually creating a very convenient experience for travelers right now." said Michael Taylor, travel intelligence lead at J.D. Power.
The highest-ranking major airports were Phoenix Sky Harbor International Airport, Miami International Airport and McCarran International Airport in Las Vegas.