Dunkin' Brands CFO: COVID-19 accelerated app usage, digital services

The state of play: Jaspon said their app, perks, curbside pickup and drive-thru options have made it easier for people to access coffee and drinks that are not so easy to make at home.

• "It’s really about providing products that apply to all different demographics and really provide a product that is not something the consumer can make at home and maybe provides them with a nice break from reality," she said.
• "Now-days I like to joke that folks get 'Zoomed out' and they need to get out and get a break, and so it’s important to have these products."

Yes, but: Companies that push cashless or virtual-only payment options often leave some demographic groups out of the mix. Jaspon said Dunkin' franchisees accept all forms of payment during the pandemic.

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