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Nam Y. Huh / AP

United's CEO Oscar Munoz wrote in an email that United is undergoing a review process of its policies for incentivizing volunteers after a passenger was removed forcibly from a flight from Chicago to Louisville earlier this week. "We are going to fix what's broken so this never happens again."

That includes a review of crew movement and an examination of partnerships with airport authorities and law enforcement. The Chicago Department of Aviation said the United incident wasn't in line with its standard operating procedure.

Three answers to lingering questions about United policies:

  1. Crew members needing rides will override paying customers: United Senior Spokesman Jonathan Guerin told Axios Tuesday the flight from which a passenger was dragged "was not an oversold flight," but that the four crew members who needed to board the flight were "must rides." Per internal company policy, that means when the crew showed up at the gate, "they became a part of the list of customers on that flight," and effectively the flight became Oversold. Why it matters: the flight wasn't oversold until the crew got there.
  2. The passenger had boarded the plane, right? Wrong: The flight "was technically still in the boarding process because the door had not closed." This matters because the contract says passengers can be "denied boarding" in Oversold situations.
  3. The crew members could have used other transportation, Guerin told Axios. This is something the review of policies will look into, per Guerin.

Go deeper

2 hours ago - World

U.S: Nord Stream 2 "will not move forward" if Russia invades Ukraine

U.S. State Department spokesperson Ned Price during a press briefing at the State Department in Washington, D.C., on Tuesday. Photo: Kevin Lamarque/POOL/AFP via Getty Images

The U.S. will make sure the Nord Stream 2 gas pipeline project between Russia and Germany won't go ahead if Russian troops invade Ukraine, State Department spokesperson Ned Price told NPR on Wednesday.

Why it matters: Germany's ambassador to the U.S. appeared to support Price's strong rhetoric on the strategically significant pipeline that would circumvent Ukrainian transit infrastructure and deliver Russian gas directly to Germany, eliminating one of the last deterrents Ukraine has against an invasion, per Axios' Zachary Basu.

Scoop: Stephanie Ruhle to replace Brian Williams on MSNBC

Photo: Nathan Congleton/NBCU Photo Bank/NBCUniversal via Getty Images via Getty Images

MSNBC will soon announce plans to move morning anchor Stephanie Ruhle to the 11 pm ET hour that Brian Williams turned into an elite destination, two sources familiar with the move tell Axios.

Details: The 9 am ET hour, currently hosted by Ruhle, will become part of MSNBC's flagship morning show, "Morning Joe," which currently runs from 6 am to 9 am ET.

Oath Keepers leader denied bail on Capitol riot sedition charge

Oath Keepers co-founder Elmer Stewart Rhodes. Photo: Susan Walsh/AP

A federal judge ordered Oath Keepers leader Stewart Rhodes to remain jailed Wednesday until trial on charges stemming from the Capitol riot.

Why it matters: The judge said the most prominent far-right figure charged in the Jan. 6, 2021, insurrection had access to weapons and his alleged "continued advocacy for violence against the federal government" gave credence to prosecutors' view that, if released, Rhodes could endanger others.