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The Kirstjen Nielsen backstory

Photo: Evan Vucci / AP

A lot of people were surprised on Wednesday when word got out that President Trump would appoint Kirstjen Nielsen as the new secretary of the Department of Homeland Security. Those surprised included just about the entire leadership of the department, including the Acting DHS Secretary Elaine Duke.

Duke emailed senior DHS staff around noon on Wednesday and told them she wanted to do a conference call because General Kelly had just informed her that the president had picked a new DHS Secretary. There was silence on the call when she told them it was Nielsen.

Nielsen is not a beloved figure at DHS; just as she wasn't inside the White House. She has a very sharp-elbowed approach to doing business and doesn't command anywhere near the respect that her predecessor, Kelly, did, according to more than half a dozen sources who've worked with her.