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Exclusive: Assort Health nabs $3.5M for call center AI

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Illustration: Shoshana Gordon/Axios

Assort Health, a developer of conversational AI for call center operations, raised $3.5 million in seed round funding, CEO Jon Wang tells Axios exclusively.

Why it matters: Call centers are inefficient and frustrate patients.

Between the lines: Quiet Capital led the round and was joined by Four Acres Capital, Pioneer Fund, Strategic Waterfall Partners and Tau Ventures.

How it works: Assort's AI call center — designed exclusively for health care — addresses the patient care navigation experience and alleviates operation burdens for practices and physicians.

  • When a patient calls, Assort's tool immediately picks up and asks the patient what they need.
  • It can handle appointment-related tasks directly and triage issues like clinical questions or billing questions that it can't manage.
  • "We integrate seamlessly with Epic and other EHRs as well as the practice's existing VOIP system for true end-to-end automation," says Jeffery Liu, CTO.
  • Liu says that within 30 days of launching Assort's product, IBJI Chicago reduced its abandonment rate from 40% to 15% and hold times by 56%.

Zoom in: Early on, the company has focused on the tech, assembling "the strongest engineers in the industry," Liu says.

  • The funding will go toward scaling the team and enhancing the technology.
  • "We have received demand from large health care organizations and there's a clear need from patients for our technology," he says.
  • "We're currently working on the next generation of our proprietary voice AI, and are excited to be releasing that in the coming months to further improve the patient care navigation experience," Liu says.
  • This capital provides a runway of 39 months, Wang says. "We plan to raise soon to meet accelerating demand, but are stable as a business for the next four years."

What they're saying: "We like that they are first-to-market in true AI-native approaches for scheduling in specialty medical," says Matt Humphrey, partner at Quiet Capital. "Not just with software, but with real hardened results around better patient experience and more efficiency for clinics."

The bottom line: "Assort Health was born from our shared vision to make health care more efficient, effective and accessible for all," says Wang.

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