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Vapi, a voice AI platform developer, raised $50 million led by Peak XV, CEO Jordan Dearsley tells Axios Pro exclusively.

Why it matters: An estimated $3 trillion in global sales are at risk this year due to bad customer experiences.

Zoom in: M12, Microsoft's Venture Fund, Kleiner Perkins, and Bessemer Venture Partners participated in the Series B.

The round will help Vapi double its 70-person workforce by the end of the year, Dearsley says.

How it works: Vapi says its voice AI platform allows customers to build, deploy, and manage voice agents at scale that can be tailored to the company's specific needs and business.

The platform differs from offerings like Decagon or Sierra, which sell pre-built agents.

Agents built on the platform continuously learn from real conversations.

By the numbers: Vapi has between 50 and 100 enterprise customers, including Amazon Ring, Kavak, Instawork, New York Life, UnityAI, Cherry and Intuit, per Dearsley.

More than one million developers also use the Vapi platform through a "self-serve" sales option, he says.

Catch up quick: Founded in 2020 as an AI note-taking startup, the San Francisco-based company has raised $72 million.

What's next: Vapi plans to significantly push growth, so a Series C in the next 12-18 months is a possibility, Dearsley says.

Exclusive: Voice AI startup Vapi raises $50M

The platform allows customers to build and deploy customized agents.

Illustration of a robot with a headset, its face is a screen which reads, "How may I help you?" 

Vapi, a voice AI platform developer, raised $50 million led by Peak XV, CEO Jordan Dearsley tells Axios Pro exclusively.Why it matters: An estimated <a class="gtmContentClick" data-vars-link-text="$3 trillion in global sales" data-vars-click-url="https://www.qualtrics.com/articles/customer-experience/3-trillion-risk-due-bad-customer-experiences-2026/" data-vars-content-id="48be96a1-6429-469a-a35d-be5a3f17c8e6" data-vars-headline="Exclusive: Voice AI startup Vapi raises $50M" data-vars-event-category="story" data-vars-sub-category="story" data-vars-item="in_content_link" href="https://www.qualtrics.com/articles/customer-experience/3-trillion-risk-due-bad-customer-experiences-2026/" target="_blank">$3 trillion in global sales</a> are at risk this year due to bad customer experiences.

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Exclusive: Voice AI startup Vapi raises $50M

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