What to do when your basement floods
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Water in your basement or storefront can be overwhelming, but acting fast could save you thousands of dollars.
What to do: If you think you experienced a sewer backup, contact the Metropolitan Sewer District of Greater Cincinnati (MSD) within the first 48 hours that you notice water. That's an important part of eligibility.
- Call 513-352-4900 or report it online.
MSD investigates every report and typically responds within four hours, although major storms can delay crews because of the high volume of calls, MSD spokesperson Deb Leonard tells Axios.
- Leonard says it's important to take photos, save receipts and allow crews to inspect the property so MSD can document the claim.
Yes, but: Not all flooding is eligible for assistance. That includes flooding entering through doors, windows or foundation cracks during heavy rain, or backups caused by a clogged or broken private sewer lateral.
Threat level: Repairs can be costly if you do end up footing the bill.
- Drying and restoring a flooded basement typically costs $3,000-$5,000, according to ServiceMaster Restore.
- Damage from contaminated sewer water could cost north of $10,000.
- That doesn't include damaged personal items.
Plan ahead: There are ways to reduce your risk before the next storm, Leonard says.
- Clean your gutters and keep drains on your property clear.
- Test your sump pump.
- Move valuables off the basement floor.
The bottom line: If you spot a clogged street drain, report it to your local government.