Offline (www.letsgetoffline.com | @offlineraleighdurham) is seeking a full-time Account Executive who will help us expand our partner network in Raleigh and Durham.

You’ll be joining a very small sales team as our full-time Account Executive for Raleigh and Durham. Your primary responsibility will be closing new partnership opportunities. You will spend the majority of your time and energy investing in:

Selling and closing. You’ll be responsible for meeting with potential partners, assessing their needs, and closing opportunities that align with Offline’s solutions

Engaging with existing customers to uncover new opportunities. Offline will have a rapidly-expanding network of partners in Raleigh/Durham. You’ll spend time engaging with them and searching for additional ways we can partner and add value, or in how they could refer us to another business to partner with

Lead generation. You’ll call/email/drop in on new business opportunities to strengthen your own pipeline

Offline’s vision is to rapidly scale to additional cities. As you master the Account Executive role, there will be opportunities to help grow the Offline Partnerships team and take on more leadership responsibility.

We’re looking for someone who understands how to hustle, rolls with the punches, and gets up every day ready to improve. We want to work with people who have a great attitude, are highly self-motivated, and are prepared to learn by doing.

Sales requires excellent communication skills—you will be writing and talking most of the day. You’ll need to be as comfortable talking to a cashier as you would be to a business owner, and have the ability to ask great questions and think quickly on your feet.

We deal with a high volume of sales opportunities at any given time, so your ability to stay organized and keep information up-to-date is crucial.

We’re looking for someone who has a minimum of 2+ years of selling experience, preferably in an SMB category where you’ve had experience interacting with local business owners. Bonus if you have experience with restaurants or hospitality directly.

Offline's team is distributed between Raleigh-Durham and Charlotte. We are looking for someone who is currently located in Raleigh/Durham to be a part of our team. We work on a hybrid model, so you will have the flexibility to work from home or come into our co-working office when you'd like.

Offline offers healthcare, dental, vision, and 401k (4% match) benefits. Equity may also be granted according to experience level.

Overview:Offline (www.letsgetoffline.com | @offlineraleighdurham) is seeking a full-time Account Executive who will help us expand our partner network in Raleigh and Durham.Role:You’ll be joining a very small sales team as our full-time Account Executive for Raleigh and Durham. Your primary responsibility will be closing new partnership opportunities. You will spend the majority of your time and energy investing in:<ul><li>Selling and closing. You’ll be responsible for meeting with potential partners, assessing their needs, and closing opportunities that align with Offline’s solutions</li><li>Engaging with existing customers to uncover new opportunities. Offline will have a rapidly-expanding network of partners in Raleigh/Durham. You’ll spend time engaging with them and searching for additional ways we can partner and add value, or in how they could refer us to another business to partner with</li><li>Lead generation. You’ll call/email/drop in on new business opportunities to strengthen your own pipeline</li></ul>Outlook:Offline’s vision is to rapidly scale to additional cities. As you master the Account Executive role, there will be opportunities to help grow the Offline Partnerships team and take on more leadership responsibility.Skills requirements:A startup mentalityWe’re looking for someone who understands how to hustle, rolls with the punches, and gets up every day ready to improve. We want to work with people who have a great attitude, are highly self-motivated, and are prepared to learn by doing.CommunicationSales requires excellent communication skills—you will be writing and talking most of the day. You’ll need to be as comfortable talking to a cashier as you would be to a business owner, and have the ability to ask great questions and think quickly on your feet.Organization and attention to detailWe deal with a high volume of sales opportunities at any given time, so your ability to stay organized and keep information up-to-date is crucial.Experience:We’re looking for someone who has a minimum of 2+ years of selling experience, preferably in an SMB category where you’ve had experience interacting with local business owners. Bonus if you have experience with restaurants or hospitality directly.Location and travel:Offline&#x27;s team is distributed between Raleigh-Durham and Charlotte. We are looking for someone who is currently located in Raleigh/Durham to be a part of our team. We work on a hybrid model, so you will have the flexibility to work from home or come into our co-working office when you&#x27;d like.Benefits:Offline offers healthcare, dental, vision, and 401k (4% match) benefits. Equity may also be granted according to experience level.

Account Executive

Working under direct supervision in a team environment, responsible for basic monitoring activities to include alert analysis of Wi-Fi managed network equipment. This includes, but is not limited to: customer data and network elements (devices, IP addresses, circuit IDs, vlans, CPE/HE/Core network configuration of services and documentation). Responsible for alarming and intake triage, correlation of key information, ticket creation and initial engagement of proper fix agent support teams.

Actively and consistently support all efforts to simplify and enhance the customer experience

Able to perform basic troubleshooting and create tickets from active alarms

Responsible for performing investigations of property equipment as monitoring alarms are received

Accountable for staging severity levels based on alert investigations

Uses all available monitoring equipment to proactively identify area problems

Escalates to L2 - Notify and dispatch technicians to the site

Performs surveillance of Wi-Fi network using all applicable systems, telemetry, alarms, topology, tools and other sources of information to identify network outages and basic impairments, document and prepare tickets, engage the appropriate fix agents and minimize customer impact of any service interruption or network impairment

Acknowledges basic impairment alarms and performs basic to intermediate troubleshooting, analysis, triangulation and correlation of network alarms and other data sources to identify and dispatch field technicians on impacting events

Performs notification and communication of network events using established protocols and support systems

Identifies, documents and internally escalates issues related to groups outside the CSRC where additional coordination is necessary and assists as needed

Ability to read, write, speak and understand English

Knowledge of HFC network concepts, DOCSIS and end-user support principles

Knowledge of Managed Wi-Fi tools and basic ability to use the tools to effectively troubleshoot basic Wi-Fi related issues

Ability to work well with others as part of a team environment

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists

Knowledge of desktop computer hardware and software (monitoring tools) used to analyze network performance

Ability to use online knowledge systems and search for reference procedures and work aids (paperless resources)

Ability to write routine reports and correspondence as well as create or produce reports outlining specific trends in the HFC network to efficiently resolve plant issues

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to distinguish and identify various colors to identify multiple alarm states in the tools and software utilized in the current environment

Required related work experience and number of years:

Cable or telecommunications experience (Field Ops, HFC Plant Troubleshooting, or Maintenance Tech) - 1+

NOC, Dispatch, Call Center Tier or help desk support experience - 1+

Job summary:Working under direct supervision in a team environment, responsible for basic monitoring activities to include alert analysis of Wi-Fi managed network equipment. This includes, but is not limited to: customer data and network elements (devices, IP addresses, circuit IDs, vlans, CPE/HE/Core network configuration of services and documentation). Responsible for alarming and intake triage, correlation of key information, ticket creation and initial engagement of proper fix agent support teams.Responsibilities:<ul><li>Actively and consistently support all efforts to simplify and enhance the customer experience</li><li>Able to perform basic troubleshooting and create tickets from active alarms</li><li>Responsible for performing investigations of property equipment as monitoring alarms are received</li><li>Accountable for staging severity levels based on alert investigations</li><li>Uses all available monitoring equipment to proactively identify area problems</li><li>Escalates to L2 - Notify and dispatch technicians to the site</li><li>Performs surveillance of Wi-Fi network using all applicable systems, telemetry, alarms, topology, tools and other sources of information to identify network outages and basic impairments, document and prepare tickets, engage the appropriate fix agents and minimize customer impact of any service interruption or network impairment</li><li>Acknowledges basic impairment alarms and performs basic to intermediate troubleshooting, analysis, triangulation and correlation of network alarms and other data sources to identify and dispatch field technicians on impacting events</li><li>Performs notification and communication of network events using established protocols and support systems</li><li>Identifies, documents and internally escalates issues related to groups outside the CSRC where additional coordination is necessary and assists as needed</li><li>Performs other duties as assigned</li></ul>Qualifications:Required skills, abilities and knowledge<ul><li>Ability to read, write, speak and understand English</li><li>Knowledge of HFC network concepts, DOCSIS and end-user support principles</li><li>Knowledge of Managed Wi-Fi tools and basic ability to use the tools to effectively troubleshoot basic Wi-Fi related issues</li><li>Ability to work well with others as part of a team environment</li><li>Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists</li><li>Knowledge of desktop computer hardware and software (monitoring tools) used to analyze network performance</li><li>Ability to use online knowledge systems and search for reference procedures and work aids (paperless resources)</li><li>Ability to write routine reports and correspondence as well as create or produce reports outlining specific trends in the HFC network to efficiently resolve plant issues</li><li>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form</li><li>Ability to distinguish and identify various colors to identify multiple alarm states in the tools and software utilized in the current environment</li></ul>Required education:High School Diploma or equivalentRequired related work experience and number of years:<ul><li>24x7 Operations Center experience - 1+</li><li>Cable or telecommunications experience (Field Ops, HFC Plant Troubleshooting, or Maintenance Tech) - 1+</li><li>NOC, Dispatch, Call Center Tier or help desk support experience - 1+</li></ul>

Control Operations Anaylst 1

At Shutterfly, we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy. Spoonflower’s mission is to inspire individuals to make, buy and sell unique products built around color and pattern. Our e-commerce website makes it possible for individuals to create, sell, and shop for unique fabrics, wallpaper, and home decor, such as bedding and table linens. As a part of the Shutterfly family of brands, Spoonflower increases the depth and breadth of what people can create, customize, and buy by connecting Shutterfly users to more than 1 million designs by independent artists in the Spoonflower global marketplace. Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

This Order Expeditor is responsible for working with manufacturing and support teams to monitor workflows, assure that customer orders are delivered within promise date and audit processes across product lines.This role will work closely with the manufacturing teams on an operator, lead and manager level as well as the teams that support manufacturing like safety, quality and other technical resources. The ideal candidate will be adept at assessing daily workloads, prioritizing those daily tasks and then executing on them. They should be able to communicate plans effectively to team members on a regular cadence throughout the shift to assure successful execution by shift end.

Research and solve production order issues

Escalate systematic issues to appropriate production support teams

Support continuous improvement efforts to improve key performance indicators

Assist customer service with priority orders

Work with production team to prioritize & schedule work, especially during peak production times

Utilize manufacturing systems to pull production data and provide reports to key stakeholders

Provide feedback throughout the new product implementation process

Subject matter expert in manufacturing systems and support training

Build relationships and influence cross-functional teams in supporting client commitments

Ability to accurately report production numbers and quickly distinguish discrepancies within reporting

Be able to advise production on quality standards when necessary.

Assist in communicating quality standards during new product launches

Learn new workflows, systems, and products within a project schedule

Proven ability to coordinate data and present in an effective manner to multiple internal customers

Proficient in Microsoft Office suite applications, especially Excel

Ability to stand for long periods of time, lift up to 40 lbs., mobility to crouch, kneel, reach, bend and do repetitive actions

Ability to multi-task and complete daily tasks by established deadlines

Excellent verbal and written communication skills

Work experience within a manufacturing environment preferred, but not required

Ability to work efficiently and accurately in teams as well as individually

Experience analyzing data to drive problem solving activities

Ability to learn existing processes while also identifying ways to improve them

Excellent organizational and problem-solving skill

Overview:At Shutterfly, we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy. Spoonflower’s mission is to inspire individuals to make, buy and sell unique products built around color and pattern. Our e-commerce website makes it possible for individuals to create, sell, and shop for unique fabrics, wallpaper, and home decor, such as bedding and table linens. As a part of the Shutterfly family of brands, Spoonflower increases the depth and breadth of what people can create, customize, and buy by connecting Shutterfly users to more than 1 million designs by independent artists in the Spoonflower global marketplace. Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&amp;I.This Order Expeditor is responsible for working with manufacturing and support teams to monitor workflows, assure that customer orders are delivered within promise date and audit processes across product lines.This role will work closely with the manufacturing teams on an operator, lead and manager level as well as the teams that support manufacturing like safety, quality and other technical resources. The ideal candidate will be adept at assessing daily workloads, prioritizing those daily tasks and then executing on them. They should be able to communicate plans effectively to team members on a regular cadence throughout the shift to assure successful execution by shift end.What you&#x27;ll do:<ul><li>Research and solve production order issues</li><li>Escalate systematic issues to appropriate production support teams</li><li>Support continuous improvement efforts to improve key performance indicators</li><li>Assist customer service with priority orders</li><li>Work with production team to prioritize &amp; schedule work, especially during peak production times</li><li>Utilize manufacturing systems to pull production data and provide reports to key stakeholders</li><li>Provide feedback throughout the new product implementation process</li><li>Subject matter expert in manufacturing systems and support training</li><li>Build relationships and influence cross-functional teams in supporting client commitments</li><li>Ability to accurately report production numbers and quickly distinguish discrepancies within reporting</li><li>Be able to advise production on quality standards when necessary.</li><li>Assist in communicating quality standards during new product launches</li><li>Learn new workflows, systems, and products within a project schedule</li></ul>The skills you&#x27;ll bring:<ul><li>Proven ability to coordinate data and present in an effective manner to multiple internal customers</li><li>Ability to learn new processes quickly</li><li>Proficient in Microsoft Office suite applications, especially Excel</li><li>Ability to stand for long periods of time, lift up to 40 lbs., mobility to crouch, kneel, reach, bend and do repetitive actions</li><li>Ability to multi-task and complete daily tasks by established deadlines</li><li>Excellent verbal and written communication skills</li><li>Work experience within a manufacturing environment preferred, but not required</li><li>Ability to work efficiently and accurately in teams as well as individually</li><li>Experience analyzing data to drive problem solving activities</li><li>Ability to learn existing processes while also identifying ways to improve them</li><li>Excellent organizational and problem-solving skill</li></ul>

Order Expediter 3

The Science and Technologies for Phosphorus Sustainability (STEPS) Center is a National Science Foundation (NSF)-supported Science and Technology Center (STC). STEPS seeks to discover new science and develop new technologies and techniques that will increase the level of recycled phosphorus and reduce society’s dependence of mined phosphorus by using a convergence research approach. The outcomes of STEPS activities will lead to the enhanced resilience of food systems and improve environmental conditions. 

STEPS education and broadening participation activities will broaden the participation of women, underrepresented minorities, and persons with disabilities in STEM disciplines. STEPS is a partnership between North Carolina State University, Arizona State University, University of Florida, RTI International, Appalachian State University, Marquette University, University of Illinois at Urbana-Champaign, and the Joint School of Nanoscience and Nanoengineering at North Carolina A&T State University and University of North Carolina at Greensboro. STEPS headquarters will be located in the Plant Sciences Building, a new intersectional space on NC State’s Centennial Campus that will be completed in early 2022

The primary purpose of the STEPS Senior Diversity Officer is to implement the STEPS Center Broadening Participation plans by leading and managing the day-to-day outreach and recruitment efforts and helping to train and mentor students, enabling their retention and graduation. The Senior Diversity Officer is responsible for planning and coordinating outreach and recruitment events, data tracking and analysis on the success of the events, and developing new strategies for growing diversity in the graduate student, undergraduate student, and postdoctoral applicant pools. 

The Senior Diversity Officer is responsible for providing informal and formal professional mentorship for STEPS undergraduate students, graduate students, and postdoctoral scholars. The Senior Diversity Officer provides additional support for the educational and integration goals and activities of STEPS, particularly as it relates to the training, retention, and graduation of students. The Senior Diversity Officer will also develop and implement crosscutting DEI programming to build and sustain an inclusive Center environment for all STEPS participants.

Provides strategic leadership in the areas of diversity, equity, and inclusion

In collaboration with STEPS leadership, leads execution and implementation of the STEPS Broadening Participation plan

Plans, implements and coordinates recruitment initiatives, involving senior investigators and students in such activities on a regular basis

Leads STEPS senior investigators and students to build relationships with student groups at their institutions that promote the academic success of individuals from underrepresented groups in STEM disciplines (e.g., African American Cultural Center at NC State, Hispanic Student Association at the University of Florida) and tracks the evolution of these relationships for reporting purposes

Strengthens existing relationships and fosters new relationships with Historically Black Colleges and Universities (HBCUs) and Minority-Serving Institutions (MSIs) who produce graduates that have skills and traits that position them as competitive STEPS applicants and tracks the evolution of these relationships for reporting purposes

Identifies, recommends, and travels to major recruitment venues for diversity recruitment efforts, e.g. NOBCChE, NSBE, SHPE, SACNAS and others (this will require domestic travel and occasional work outside of the normal work week) and tracks attendance and reach at these events for reporting purposes

Acts as liaison to, and develop strong relationships with, applicants and potential applicants with relevant STEPS senior investigators

Coordinates campus visits, including visits from minority-serving institutions and schools that have specific programs to prepare undergraduates from underrepresented groups for scientific graduate programs (e.g., McNair scholars, LSAMP funded programs, Meyerhoff scholars at UMBC, Millennium Scholars at Penn State, Carolina Science Scholars, PATHS Program at UCSD, SEED Scholars at UC Berkeley) arranging travel, accommodations, and schedules as necessary

Collaborative with other STEPS staff, supports the STEPS pre-baccalaureate initiatives including the development and deployment of interactive, virtual modules, development of faculty-teacher collaborations, and the creation of online resources of scientific information related to phosphorus sustainability

Supports student engagement activities to promote inclusivity and a sense of belonging, affirmation and well-being. Provides support and guidance to underrepresented students

Works with DEI offices across STEPS institutions to create and cultivate a comprehensive and ongoing supportive academic research environment for students from diverse backgrounds

Communicates with all STEPS institutions’ offices of student disability and counseling services (or equivalent) to ensure that all necessary accommodations are made to provide equal opportunities and resources to STEPS students

Champions the importance and value of a diverse and inclusive academic environment and develops strategies to actively engage students, faculty, and staff to further behaviors, attitudes, practices, and policies that support DEI

Fosters a climate of equity, respect and a sense of belonging for all by offering training opportunities in inclusive practices in teaching and mentoring as well as best practices to create inclusive learning and research environments

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others

Compiles materials and writes content for the NSF annual report and for evaluation by advisory groups including but not limited to the External Advisory Committee (EAC), the BP Advisory Group, and the BP/Research Theme Integration Task Group

Represents the Center at external meetings including but not limited to the annual NSF Site Visit, BP Advisory Group Meetings, and External Advisory Board Meetings

Bachelor’s degree and at least three years of experience in a role related to graduate student recruitment, graduate student mentoring, and/or supporting the diversity, inclusion, and equity (DEI) goals of an academic organization.

Technical training or knowledge in at least one area of science relevant to STEPS, including but not limited to engineering, agriculture, and the social sciences

In-depth understanding of local, national, and global diversity and inclusion in a public higher education setting combined with a demonstrated commitment to the principles and promotion of diversity, equity, inclusion and cultural competence

Awareness of and ability to leverage group dynamics to facilitate group learning and individual engagement including in a virtual environment

Demonstrated leadership role with subject matter expertise building equitable processes, working collaboratively with teams, and developing and maintaining relationships among members of underrepresented communities externally and internally with employees from a wide variety of backgrounds

About the Department	The Science and Technologies for Phosphorus Sustainability (STEPS) Center is a National Science Foundation (NSF)-supported Science and Technology Center (STC). STEPS seeks to discover new science and develop new technologies and techniques that will increase the level of recycled phosphorus and reduce society’s dependence of mined phosphorus by using a convergence research approach. The outcomes of STEPS activities will lead to the enhanced resilience of food systems and improve environmental conditions. STEPS education and broadening participation activities will broaden the participation of women, underrepresented minorities, and persons with disabilities in STEM disciplines. STEPS is a partnership between North Carolina State University, Arizona State University, University of Florida, RTI International, Appalachian State University, Marquette University, University of Illinois at Urbana-Champaign, and the Joint School of Nanoscience and Nanoengineering at North Carolina A&amp;T State University and University of North Carolina at Greensboro. STEPS headquarters will be located in the Plant Sciences Building, a new intersectional space on NC State’s Centennial Campus that will be completed in early 2022Essential job duties:The primary purpose of the STEPS Senior Diversity Officer is to implement the STEPS Center Broadening Participation plans by leading and managing the day-to-day outreach and recruitment efforts and helping to train and mentor students, enabling their retention and graduation. The Senior Diversity Officer is responsible for planning and coordinating outreach and recruitment events, data tracking and analysis on the success of the events, and developing new strategies for growing diversity in the graduate student, undergraduate student, and postdoctoral applicant pools. The Senior Diversity Officer is responsible for providing informal and formal professional mentorship for STEPS undergraduate students, graduate students, and postdoctoral scholars. The Senior Diversity Officer provides additional support for the educational and integration goals and activities of STEPS, particularly as it relates to the training, retention, and graduation of students. The Senior Diversity Officer will also develop and implement crosscutting DEI programming to build and sustain an inclusive Center environment for all STEPS participants.Duties include, but are not limited to:<ul><li>Provides strategic leadership in the areas of diversity, equity, and inclusion</li><li>In collaboration with STEPS leadership, leads execution and implementation of the STEPS Broadening Participation plan</li></ul>Recruitment:<ul><li>Plans, implements and coordinates recruitment initiatives, involving senior investigators and students in such activities on a regular basis</li><li>Leads STEPS senior investigators and students to build relationships with student groups at their institutions that promote the academic success of individuals from underrepresented groups in STEM disciplines (e.g., African American Cultural Center at NC State, Hispanic Student Association at the University of Florida) and tracks the evolution of these relationships for reporting purposes</li><li>Strengthens existing relationships and fosters new relationships with Historically Black Colleges and Universities (HBCUs) and Minority-Serving Institutions (MSIs) who produce graduates that have skills and traits that position them as competitive STEPS applicants and tracks the evolution of these relationships for reporting purposes</li><li>Identifies, recommends, and travels to major recruitment venues for diversity recruitment efforts, e.g. NOBCChE, NSBE, SHPE, SACNAS and others (this will require domestic travel and occasional work outside of the normal work week) and tracks attendance and reach at these events for reporting purposes</li><li>Acts as liaison to, and develop strong relationships with, applicants and potential applicants with relevant STEPS senior investigators</li><li>Coordinates campus visits, including visits from minority-serving institutions and schools that have specific programs to prepare undergraduates from underrepresented groups for scientific graduate programs (e.g., McNair scholars, LSAMP funded programs, Meyerhoff scholars at UMBC, Millennium Scholars at Penn State, Carolina Science Scholars, PATHS Program at UCSD, SEED Scholars at UC Berkeley) arranging travel, accommodations, and schedules as necessary</li><li>Collaborative with other STEPS staff, supports the STEPS pre-baccalaureate initiatives including the development and deployment of interactive, virtual modules, development of faculty-teacher collaborations, and the creation of online resources of scientific information related to phosphorus sustainability</li></ul>Retention:<ul><li>Supports student engagement activities to promote inclusivity and a sense of belonging, affirmation and well-being. Provides support and guidance to underrepresented students</li><li>Works with DEI offices across STEPS institutions to create and cultivate a comprehensive and ongoing supportive academic research environment for students from diverse backgrounds</li><li>Communicates with all STEPS institutions’ offices of student disability and counseling services (or equivalent) to ensure that all necessary accommodations are made to provide equal opportunities and resources to STEPS students</li></ul>Culture of inclusion:<ul><li>Champions the importance and value of a diverse and inclusive academic environment and develops strategies to actively engage students, faculty, and staff to further behaviors, attitudes, practices, and policies that support DEI</li><li>Fosters a climate of equity, respect and a sense of belonging for all by offering training opportunities in inclusive practices in teaching and mentoring as well as best practices to create inclusive learning and research environments</li><li>Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others</li></ul>Reporting:<ul><li>Compiles materials and writes content for the NSF annual report and for evaluation by advisory groups including but not limited to the External Advisory Committee (EAC), the BP Advisory Group, and the BP/Research Theme Integration Task Group</li><li>Represents the Center at external meetings including but not limited to the annual NSF Site Visit, BP Advisory Group Meetings, and External Advisory Board Meetings</li></ul>Education and experience:Bachelor’s degree and at least three years of experience in a role related to graduate student recruitment, graduate student mentoring, and/or supporting the diversity, inclusion, and equity (DEI) goals of an academic organization.Preferred qualifications:<ul><li>Technical training or knowledge in at least one area of science relevant to STEPS, including but not limited to engineering, agriculture, and the social sciences</li><li>In-depth understanding of local, national, and global diversity and inclusion in a public higher education setting combined with a demonstrated commitment to the principles and promotion of diversity, equity, inclusion and cultural competence</li><li>Awareness of and ability to leverage group dynamics to facilitate group learning and individual engagement including in a virtual environment</li><li>Demonstrated leadership role with subject matter expertise building equitable processes, working collaboratively with teams, and developing and maintaining relationships among members of underrepresented communities externally and internally with employees from a wide variety of backgrounds</li></ul>

STEPS Senior Diversity Officer

4 years of experience building and scaling community programs or comparable experience

Experience in business-to-business technology, product development, marketing, support, learning, and customer success roles in the customer journey

Experience with the latest community-building techniques, technologies, and channels

Experience working with enterprise technology

Experience with data-driven decision-making approaches

The Google Cloud Community is the hub for Google Cloud’s customers to connect with one another and tap into the collective knowledge of its global members. Consisting of an ecosystem of communities for Google Cloud, Workspace, and AppSheet, the community is a place to help and support our global customer base of administrators, developers, and architects.

As part of the Customer Experience organization, the community team manages the community platform infrastructure, member engagement, and members acquisition strategies and works with internal stakeholders to help accelerate our customer’s adoption. The community team works with product management, engineering, customer success, and support to close the loop on product feedback and trending topics. This role provides an opportunity to play a key role on a fast growing team positively impacting our customer’s adoption and advocacy of our products.

As Sr. Community Manager, you report to the head of the Google Cloud Community and will play a key role in developing the community strategy, road-map, and success metrics. You will partner with community managers and cross-functional teams on community engagement strategies consisting of peer-to-peer forums, customer blogs, community webinars, and events programming. You will also lead or contribute to the development of new programs, including feature ideas and user groups.

You will also help scale employee participation by developing best practices and playbooks for how Google teams should contribute and manage their spaces. Finally, you will represent the community team both internally and to our members, and make sure the community is welcoming, helpful, and rewarding.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Develop strategies to increase community engagement and show our community members how much we appreciate them

Recommend community platform changes and enhancements to improve the member experience

Plan and manage monthly community manager best practice sharing, help plan and run community events throughout the year and handle escalated community issues

Manage a community advisory board and solicit community feedback by building relationships with members

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Qualifications:Minimum<ul><li>4 years of experience building and scaling community programs or comparable experience</li><li>Experience in business-to-business technology, product development, marketing, support, learning, and customer success roles in the customer journey</li><li>Experience with the latest community-building techniques, technologies, and channels</li></ul>Preferred<ul><li>Experience working with enterprise technology</li><li>Experience with Google Cloud products</li><li>Experience with data-driven decision-making approaches</li></ul>About the job:The Google Cloud Community is the hub for Google Cloud’s customers to connect with one another and tap into the collective knowledge of its global members. Consisting of an ecosystem of communities for Google Cloud, Workspace, and AppSheet, the community is a place to help and support our global customer base of administrators, developers, and architects.As part of the Customer Experience organization, the community team manages the community platform infrastructure, member engagement, and members acquisition strategies and works with internal stakeholders to help accelerate our customer’s adoption. The community team works with product management, engineering, customer success, and support to close the loop on product feedback and trending topics. This role provides an opportunity to play a key role on a fast growing team positively impacting our customer’s adoption and advocacy of our products.As Sr. Community Manager, you report to the head of the Google Cloud Community and will play a key role in developing the community strategy, road-map, and success metrics. You will partner with community managers and cross-functional teams on community engagement strategies consisting of peer-to-peer forums, customer blogs, community webinars, and events programming. You will also lead or contribute to the development of new programs, including feature ideas and user groups.You will also help scale employee participation by developing best practices and playbooks for how Google teams should contribute and manage their spaces. Finally, you will represent the community team both internally and to our members, and make sure the community is welcoming, helpful, and rewarding.Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities:<ul><li>Develop strategies to increase community engagement and show our community members how much we appreciate them</li><li>Recommend community platform changes and enhancements to improve the member experience</li><li>Plan and manage monthly community manager best practice sharing, help plan and run community events throughout the year and handle escalated community issues</li><li>Manage a community advisory board and solicit community feedback by building relationships with members</li></ul>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google&#x27;s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Senior Community Programs Manager, Google Cloud Customer Community

GroupM is the world’s leading media investment company responsible for more than $63B in annual media investment through agencies Mindshare, MediaCom, Wavemaker, Essence and m/SIX, as well as the outcomes-driven programmatic audience company, Xaxis. GroupM’s portfolio includes Data & Technology, Investment, and Services, all united in vision to shape the next era of media where advertising works better for people. By leveraging all the benefits of scale, the company innovates, differentiates and generates sustained value for our clients wherever they do business.

Do you thrive in a job with variety and challenge which combines talent management with campaign planning and execution?

The Manager, Paid Search position is a 3-pronged role. You will be accountable for the day-to-day management of a client's paid search marketing initiatives, managing the junior members of the team, and focusing increasingly on strategy development for your dedicated account(s). You will have all the star qualities of a Senior Associate but work more autonomously – usually reporting directly to an Associate Search Director or Director. You are expected to function at a highly efficient level utilizing advanced execution skills and maintaining relationships with key clients.

You'll lead the day-to-day supervision of client paid search programs including strategic approaches, bid recommendations, execution details, budgets/accounting and overall goal achievement

Develop positive relationships with search community, vendors and Directors for optimal service levels and results

Understand the client’s product, marketing objectives and digital goals with an emphasis on paid search, presenting to clients on regular basis

This is a management role, so you'll perform as a leader with minimal supervision

Monitor, track and evaluate campaign performance analytics, based on client KPI targets and baselines. Work towards Google Analytics certification

Stay on top of the latest updates regarding tools and User Interfaces (AdWords, Bing, Bid Management Platforms, eMarketer, SEMrush, Search Engine Land, AdCenter, AdGooroo, etc.)

Think creatively, do research, and develop tools and innovative tactics to improve efficiencies or advance the practice. Present practical ideas for future marketing expansion or optimization.

Actively contribute to corporate initiatives, automation projects, process changes and roll-outs

Build, or assist in crafting, POVs, standard methodologies, and key process documentation

Campaign Strategy definition and implementation, working closely with other internal departments to develop fully integrated search campaigns

Stay current on industry trends, focusing on how changes can help improve offerings to accounts and enhance our overall practice

You'll join us because you have gained a minimum of 3 years of paid search campaign management experience

You'll have gained essential experience in Analytical Tools (Google Analytics, Web trends, Omniture), Search Engine Desktop Tools (Google AdWords Editor, Bing Ads Editor)

You'll be an emerging expert in Pay-Per-Click (PPC) optimization techniques (ROI / CPA / CPL / Impression Share)

Bid Management tools (DoubleClick Search, Kenshoo, Marin, etc. Marin & Searchlight) as well as 3rd Party Tracking Tools (DoubleClick, Floodlight, Sizmek, etc.)

Experience meeting with and delighting clients is essential

Ambition to manage and mentor junior members of a team; prior experience as a manager a plus

Enjoy working in a dynamic and collaborative environment

Bachelor’s Degree in Business, Analytics, Marketing, Communications, Advertising; OR equivalent professional work experience

GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the more great work we can create together.

GroupM is the world’s leading media investment company responsible for more than $63B in annual media investment through agencies Mindshare, MediaCom, Wavemaker, Essence and m/SIX, as well as the outcomes-driven programmatic audience company, Xaxis. GroupM’s portfolio includes Data &amp; Technology, Investment, and Services, all united in vision to shape the next era of media where advertising works better for people. By leveraging all the benefits of scale, the company innovates, differentiates and generates sustained value for our clients wherever they do business.Overview:Do you thrive in a job with variety and challenge which combines talent management with campaign planning and execution?The Manager, Paid Search position is a 3-pronged role. You will be accountable for the day-to-day management of a client&#x27;s paid search marketing initiatives, managing the junior members of the team, and focusing increasingly on strategy development for your dedicated account(s). You will have all the star qualities of a Senior Associate but work more autonomously – usually reporting directly to an Associate Search Director or Director. You are expected to function at a highly efficient level utilizing advanced execution skills and maintaining relationships with key clients.Your impact:<ul><li>You&#x27;ll lead the day-to-day supervision of client paid search programs including strategic approaches, bid recommendations, execution details, budgets/accounting and overall goal achievement</li><li>Develop positive relationships with search community, vendors and Directors for optimal service levels and results</li><li>Understand the client’s product, marketing objectives and digital goals with an emphasis on paid search, presenting to clients on regular basis</li><li>This is a management role, so you&#x27;ll perform as a leader with minimal supervision</li><li>Monitor, track and evaluate campaign performance analytics, based on client KPI targets and baselines. Work towards Google Analytics certification</li><li>Stay on top of the latest updates regarding tools and User Interfaces (AdWords, Bing, Bid Management Platforms, eMarketer, SEMrush, Search Engine Land, AdCenter, AdGooroo, etc.)</li><li>Think creatively, do research, and develop tools and innovative tactics to improve efficiencies or advance the practice. Present practical ideas for future marketing expansion or optimization.</li><li>Actively contribute to corporate initiatives, automation projects, process changes and roll-outs</li><li>Build, or assist in crafting, POVs, standard methodologies, and key process documentation</li><li>Campaign Strategy definition and implementation, working closely with other internal departments to develop fully integrated search campaigns</li><li>Stay current on industry trends, focusing on how changes can help improve offerings to accounts and enhance our overall practice</li></ul>Qualifications:<ul><li>You&#x27;ll join us because you have gained a minimum of 3 years of paid search campaign management experience</li><li>You&#x27;ll have gained essential experience in Analytical Tools (Google Analytics, Web trends, Omniture), Search Engine Desktop Tools (Google AdWords Editor, Bing Ads Editor)</li><li>You&#x27;ll be an emerging expert in Pay-Per-Click (PPC) optimization techniques (ROI / CPA / CPL / Impression Share)</li><li>Bid Management tools (DoubleClick Search, Kenshoo, Marin, etc. Marin &amp; Searchlight) as well as 3rd Party Tracking Tools (DoubleClick, Floodlight, Sizmek, etc.)</li><li>Experience meeting with and delighting clients is essential</li><li>Working knowledge of Paid Social a plus</li><li>Ambition to manage and mentor junior members of a team; prior experience as a manager a plus</li><li>Enjoy working in a dynamic and collaborative environment</li><li>Bachelor’s Degree in Business, Analytics, Marketing, Communications, Advertising; OR equivalent professional work experience</li></ul>GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the more great work we can create together.

Manager, Paid Search

 Axios HQ is a software platform that helps organizations communicate more effectively by bringing years of newsroom research to remote team's fingertips so they can create smart updates that distill essential information in half the time — increasing transparency, boosting engagement, and building trust. Learn more about Axios HQ:

Our newest sales team member will play a critical role in growing ARR for this new line of business by presenting Axios HQ to important decision makers and executives at mid-market companies across the country. They will partner with our VP of Sales and Sales Team Lead to serve as our eyes and ears in the market and will collaborate closely with account management, strategy and product teams across Axios to ensure the product performs well and meets the needs and expectations of future clients.

Ideal candidates should have an entrepreneurial spirit, be highly collaborative, exhibit a passion for building something new, and have the following experience:

Minimum 2 years of direct selling experience

Exceptional sales fundamental skills including needs diagnosis, storytelling, objection handling, answering difficult questions, and navigating the process to close business 

Proven ability to manage a book of business and consistently exceed sales goals

Track record adapting and iterating on your approach to evolve the sales pitch based the persona you are speaking to

Experience diving in and becoming a subject matter expert on a new technology product

Highly skilled at managing sales-cycles and closing new business in a fast-paced environment using solution selling principles and concepts 

Superior presentation skills with the ability to create a compelling business case for a prospective client to buy a new product  

Wildly collaborative with an eagerness to work hard toward lofty individual and team goals

Don’t forget: Axios employees enjoy the following benefits:

Health insurance (100% paid for individuals, 75% for families)

Generous vacation policy, plus company holidays

A commitment to an open, inclusive, and diverse work culture

Company-sponsored access to Ginger coaching and mental health support 

OneMedical membership, including tele-health services 

Increased work flexibility for parents and caretakers 

Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies 

Axios is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.

1 big thing: Axios HQ is a software platform that helps organizations communicate more effectively by bringing years of newsroom research to remote team&#x27;s fingertips so they can create smart updates that distill essential information in half the time — increasing transparency, boosting engagement, and building trust. Learn more about Axios HQ:Why it Matters: Our newest sales team member will play a critical role in growing ARR for this new line of business by presenting Axios HQ to important decision makers and executives at mid-market companies across the country. They will partner with our VP of Sales and Sales Team Lead to serve as our eyes and ears in the market and will collaborate closely with account management, strategy and product teams across Axios to ensure the product performs well and meets the needs and expectations of future clients.Go Deeper: Ideal candidates should have an entrepreneurial spirit, be highly collaborative, exhibit a passion for building something new, and have the following experience:<ul><li>4-10 years professional experience</li><li>Minimum 2 years of direct selling experience</li><li>Exceptional sales fundamental skills including needs diagnosis, storytelling, objection handling, answering difficult questions, and navigating the process to close business </li><li>Proven ability to manage a book of business and consistently exceed sales goals</li><li>Track record adapting and iterating on your approach to evolve the sales pitch based the persona you are speaking to</li><li>Experience diving in and becoming a subject matter expert on a new technology product</li><li>Highly skilled at managing sales-cycles and closing new business in a fast-paced environment using solution selling principles and concepts </li><li>Superior presentation skills with the ability to create a compelling business case for a prospective client to buy a new product </li><li>Wildly collaborative with an eagerness to work hard toward lofty individual and team goals</li></ul>Don’t forget: Axios employees enjoy the following benefits:<ul><li>Competitive salary</li><li>Company equity</li><li>Health insurance (100% paid for individuals, 75% for families)</li><li>Primary caregiver 12-week paid leave</li><li>401K</li><li>Generous vacation policy, plus company holidays</li><li>Commuter and cell phone benefit</li><li>A commitment to an open, inclusive, and diverse work culture</li><li>Annual learning and development stipend</li></ul>Additional pandemic-related benefits:<ul><li>One mental health day per quarter</li><li>$100 monthly work-from-home stipend</li><li>Company-sponsored access to Ginger coaching and mental health support </li><li>OneMedical membership, including tele-health services </li><li>Increased work flexibility for parents and caretakers </li><li>Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies </li><li>Class pass discount</li><li>Virtual company-sponsored social events</li></ul>Equal Opportunity Employer StatementAxios is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Account Executive, Software Sales, Axios HQ

Sustain Charlotte is a 501(c)3 charitable organization that informs, engages, and empowers residents to address the numerous sustainability challenges that have accompanied our rapid population by advocating for smart growth. Smart growth is an approach to development that encourages a mix of building types and uses, diverse housing and transportation options, development within existing neighborhoods, and community engagement. This approach supports local economies, protects the environment, and furthers opportunities for all.

Our mission is to inspire choices that lead to a healthy, equitable, and vibrant community for generations to come. Founded in 2010, Sustain Charlotte has become the metro area's leading voice for sustainability through smarter growth.

We are looking for an organized, experienced, and driven individual to work closely with our Executive Director and program staff on leading the development of public education and policy campaigns to advocate for good public policy today and in the future, all with a focus on equity. The Policy and Advocacy Manager understands how policy, communications, and coalition-building work together to drive policy outcomes. Our focus is primarily at the local level, but we sometimes work with our partners to advocate for state and federal policies that align with and advance our goals.

Why join us? We have an expansive vision, and the work matters to improving people’s lives. We believe in the power of storytelling, advocacy, and campaigns to create needed and lasting change. Our staff and board care about the work and about developing the skills of our people. And we’re growing and could use someone as passionate as we are to be part of the team.

Develop campaigns and coalitions that advance Sustain Charlotte policy priorities, which currently focus on transportation choices and smart, equitable growth

Partner with other community organizations to understand their needs and priorities

Demonstrate public demand for policy changes to decision-makers by activating our base of support

Attend public meetings and summarize key takeaways to inform our programmatic work and advocacy efforts

Represent Sustain Charlotte through public meeting comment periods, presentations to various groups, media interviews, and participation in task forces / working groups

Collaborate with other program staff to help recruit and develop grassroots advocates

Develop webinars, workshops, and other events to support campaigns and help build our base of supporters

Working with our Communications staff, help develop content for website, blog, and social media

Collaborate with other Sustain Charlotte staff to implement aspects of our adopted racial equity goals

Demonstrate a commitment to advancing diversity, equity, and inclusion

Work with national and local partners to identify opportunities to collaborate

Help identify potential campaign funding sources and work with the Executive Director on fundraising

And because we are a small staff - other activities as needed in support of Sustain Charlotte's mission

Minimum of five (5) years of successful experience in advocacy/public policy, including strategic campaign planning and management, community organization/mobilization, media/communications, and grassroots advocacy tactic development and implementation

Knowledge of and passion for smart growth, transportation policy, and nonprofit organizations

Exceptional oral and written communication skills

Bachelor's degree in political science, public policy, law, journalism, and relevant experience or an equivalent combination of education and experience

Demonstrated understanding of structural racism and the role it plays in public policy and experience working in/with historically and/or systemically oppressed and marginalized communities

Organizational, project management, and prioritization skills with the ability to meet multiple deadlines in a fast-paced environment

A self-starter who excels at working in a team environment and is comfortable working with external stakeholders, including community-based organizations, nonprofit organizations, elected officials, agency leaders, and news media

Expert facilitator: can bring together a diverse group of stakeholders and host policy and process discussions focused on relationship building, shared values, and policy goals

Salary commensurate with experience and in the Charlotte market

This is a 30-40 hour/week contract-to-hire position; after an initial three-month contract period, and if both parties agree, full-time employment will be offered with the following benefits:

50% medical insurance paid, vision and dental plans are also available

Reimbursement for employees who commute to the office by bike, scooter, or transit

Sustain Charlotte supports a flexible work schedule and prioritizes work-life balance.

Our flexible schedule allows staff to work from home and at our office at 1100 S. Mint Street, Charlotte, NC.

Employment at Sustain Charlotte is based upon individual qualifications without regard to race, color, gender, sexual orientation, religion, creed, age, national origin, physical or mental disability, marital, or veteran status, political ideology, gender identity, genetic information, or any other legally protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social/recreational programs.

Sustain Charlotte is a 501(c)3 charitable organization that informs, engages, and empowers residents to address the numerous sustainability challenges that have accompanied our rapid population by advocating for smart growth. Smart growth is an approach to development that encourages a mix of building types and uses, diverse housing and transportation options, development within existing neighborhoods, and community engagement. This approach supports local economies, protects the environment, and furthers opportunities for all.Our mission is to inspire choices that lead to a healthy, equitable, and vibrant community for generations to come. Founded in 2010, Sustain Charlotte has become the metro area&#x27;s leading voice for sustainability through smarter growth.Overview:We are looking for an organized, experienced, and driven individual to work closely with our Executive Director and program staff on leading the development of public education and policy campaigns to advocate for good public policy today and in the future, all with a focus on equity. The Policy and Advocacy Manager understands how policy, communications, and coalition-building work together to drive policy outcomes. Our focus is primarily at the local level, but we sometimes work with our partners to advocate for state and federal policies that align with and advance our goals.Opportunity:Why join us? We have an expansive vision, and the work matters to improving people’s lives. We believe in the power of storytelling, advocacy, and campaigns to create needed and lasting change. Our staff and board care about the work and about developing the skills of our people. And we’re growing and could use someone as passionate as we are to be part of the team.Responsibilities:<ul><li>Develop campaigns and coalitions that advance Sustain Charlotte policy priorities, which currently focus on transportation choices and smart, equitable growth</li><li>Partner with other community organizations to understand their needs and priorities</li><li>Demonstrate public demand for policy changes to decision-makers by activating our base of support</li><li>Attend public meetings and summarize key takeaways to inform our programmatic work and advocacy efforts</li><li>Represent Sustain Charlotte through public meeting comment periods, presentations to various groups, media interviews, and participation in task forces / working groups</li><li>Collaborate with other program staff to help recruit and develop grassroots advocates</li><li>Develop webinars, workshops, and other events to support campaigns and help build our base of supporters</li><li>Working with our Communications staff, help develop content for website, blog, and social media</li><li>Collaborate with other Sustain Charlotte staff to implement aspects of our adopted racial equity goals</li><li>Demonstrate a commitment to advancing diversity, equity, and inclusion</li><li>Work with national and local partners to identify opportunities to collaborate</li><li>Help identify potential campaign funding sources and work with the Executive Director on fundraising</li><li>And because we are a small staff - other activities as needed in support of Sustain Charlotte&#x27;s mission</li></ul>Experience required:<ul><li>Minimum of five (5) years of successful experience in advocacy/public policy, including strategic campaign planning and management, community organization/mobilization, media/communications, and grassroots advocacy tactic development and implementation</li><li>Knowledge of and passion for smart growth, transportation policy, and nonprofit organizations</li><li>Exceptional oral and written communication skills</li><li>Bachelor&#x27;s degree in political science, public policy, law, journalism, and relevant experience or an equivalent combination of education and experience</li><li>Demonstrated understanding of structural racism and the role it plays in public policy and experience working in/with historically and/or systemically oppressed and marginalized communities</li><li>Organizational, project management, and prioritization skills with the ability to meet multiple deadlines in a fast-paced environment</li><li>A self-starter who excels at working in a team environment and is comfortable working with external stakeholders, including community-based organizations, nonprofit organizations, elected officials, agency leaders, and news media</li><li>Expert facilitator: can bring together a diverse group of stakeholders and host policy and process discussions focused on relationship building, shared values, and policy goals</li></ul>Compensation:Salary commensurate with experience and in the Charlotte marketThis is a 30-40 hour/week contract-to-hire position; after an initial three-month contract period, and if both parties agree, full-time employment will be offered with the following benefits:<ul><li>50% medical insurance paid, vision and dental plans are also available</li><li>3% Simple IRA company contribution</li><li>Competitive PTO plans</li><li>11 additional paid office holidays</li><li>Reimbursement for employees who commute to the office by bike, scooter, or transit</li><li>Sustain Charlotte supports a flexible work schedule and prioritizes work-life balance.</li><li>Our flexible schedule allows staff to work from home and at our office at 1100 S. Mint Street, Charlotte, NC.</li></ul>Employment at Sustain Charlotte is based upon individual qualifications without regard to race, color, gender, sexual orientation, religion, creed, age, national origin, physical or mental disability, marital, or veteran status, political ideology, gender identity, genetic information, or any other legally protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social/recreational programs.

Policy and Advocacy Manager

Relay, a Raleigh- based product company, is hiring for an experienced Marketing Operations Manager. In this role, you’ll play a vital role in the execution of marketing and sales initiatives for fueling growth. This role requires an individual who is detail-oriented and analytically minded, and who possesses strong project management and organizational skills. 

Here at Relay, we're looking to change the way we communicate. We've designed, built, and launched an entirely new product category -- a simple, rugged, internet-enabled smart-device and all the software that runs it -- that is disrupting the handheld radio industry for B2B enterprise clients and non-desk workers (hospitality, healthcare, education, golf, parks, sports, and more!)

This isn't your run-of-the-mill VoIP app; we've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities for them through our robust API Platform. 

Relay has experienced exponential growth over the past several years, and the ability to operate effectively in a fast-paced environment is a must.

We work in a hybrid model with flexibility and are based in Raleigh, NC.

Establish and maintain scalable automated processes in our systems that ensure best practices in lead management, including lead scoring, routing logic, and efficient handovers to Sales

Serve as point-person for the Marketing Automation platform including system selection, integration, and build-out to best serve business needs as we scale our database and further diversify marketing programming across segmented prospect nurture campaigns, Events, Webinars, ABM-oriented campaigns, outbound targeting campaigns, and partnership-based marketing programs

Overview:Relay, a Raleigh- based product company, is hiring for an experienced Marketing Operations Manager. In this role, you’ll play a vital role in the execution of marketing and sales initiatives for fueling growth. This role requires an individual who is detail-oriented and analytically minded, and who possesses strong project management and organizational skills. Here at Relay, we&#x27;re looking to change the way we communicate. We&#x27;ve designed, built, and launched an entirely new product category -- a simple, rugged, internet-enabled smart-device and all the software that runs it -- that is disrupting the handheld radio industry for B2B enterprise clients and non-desk workers (hospitality, healthcare, education, golf, parks, sports, and more!)This isn&#x27;t your run-of-the-mill VoIP app; we&#x27;ve achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities for them through our robust API Platform. Relay has experienced exponential growth over the past several years, and the ability to operate effectively in a fast-paced environment is a must.We work in a hybrid model with flexibility and are based in Raleigh, NC.Responsibilities?<ul><li>Establish and maintain scalable automated processes in our systems that ensure best practices in lead management, including lead scoring, routing logic, and efficient handovers to Sales</li><li>Serve as point-person for the Marketing Automation platform including system selection, integration, and build-out to best serve business needs as we scale our database and further diversify marketing programming across segmented prospect nurture campaigns, Events, Webinars, ABM-oriented campaigns, outbound targeting campaigns, and partnership-based marketing programs</li><li>Manage and maintain data quality within the marketing database and the CRM, including campaign tracking consistency, lead enrichment, audience builds, and targeting segmentation</li><li>Drive operational efficiencies and performance optimizations (deliverability, engagement rates) within Email platform</li><li>Identify opportunities for continuous improvement in campaign execution</li><li>Identify, design, and execute new processes that enable marketers to be more effective in their day to day work, including executional excellence, overall efficiency, and measurement</li><li>Project Management: Handle departmental communication workflows including SOP training + feedback, sales alignment, and innovation opportunities</li></ul>What would we like you to bring to the table for this role?<ul><li>You have strong analytical skills and love working with data. Deep familiarity with Business Intelligence data tools, Excel, and Google Analytics required. SQL familiarity is a plus</li><li>You have proven experience managing Marketing Operations processes, including lead management, database management, segmentation, field mapping, and data enrichment</li><li>Experience building and managing campaign timelines, cross-department projects, and tech implementation. Highly organized with ability to clearly communicate and drive performance to deadlines and deliverables</li><li>You&#x27;re able and excited to manage multiple projects at the same time in a fast-paced environment and you understand the importance of great communication (both written and verbal), especially in today&#x27;s hybrid office/remote culture</li></ul>

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