The Federal Reserve System plays a critical role in the economy by operating a nation-wide electronic payments and information delivery network which has over 10,000 financial institution customers and transacts over 70+ million payments daily, valued at more than $4+ trillion. 

As a MarTech Program Specialist, you will drive our marketing technology strategy across all channels.  This is a great opportunity to work in a fast-paced, collaborative environment where you can leverage your strong account-based marketing (ABM) and marketing technology expertise to achieve our strategic objectives. The level of work required is considered advanced. You will not have direct reports.

develop and drive marketing strategy to achieve enterprise objectives

collaborate with product portfolio and technology teams to implement, integrate, automate and enhance MarTech solutions

serve as subject matter expert on digital marketing trends, best practices, and technology

collaborate with data/analytics and marketing teams to develop complex email automation rules/triggers, personalized workflows, and list segmentation

reference customer personas, engagement data and feedback to recommend improved customer experiences and that may require new technology to deliver

communicate project plans/status/priorities, budget details, and results to key stakeholders; identify trends in program performance, establish program success metrics and implement adjustments based on these measures

collaborate with cross-functional teams to execute multi-touch engagements as a part of larger integrated, targeted campaigns

Bachelor's degree in Marketing, Communications, Technology, Business or equivalent experience

seven or more years of relevant work experience

experience building, managing and working in a comprehensive marketing technology stack (e.g., Salesforce, Oracle, content management, marketing automation, customer relationship management, customer data platforms), including use of the stack in managing ABM programs

experience in a high-tech B2B demand generation or sales supporting marketing role

familiarity with the B2B sales cycle and how to employ marketing communication strategies to nurture and engage throughout the buyer’s journey

experience with digital marketing, communications, market research and UX/CX principles and practices preferred

Able to lead multiple projects and adjust to changing timelines and priorities

Able to interpret and explain complex data

Able to build and maintain important key stakeholder, partner and vendor relationships

Experience working cross functionally with different teams including Sales

Knowledge of Eloqua and SAFe (scaled agile) would be a huge plus

Knowledge of/experience with conducting RFPs, managing contracts/renewals/billing against budget

Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit

A continuous learning environment with opportunities to gain new skills and grow your career

All Federal Reserve Bank of Chicago employees must be fully vaccinated against COVID-19, and receive a booster shot within 30 days of being eligible to do so, unless the Bank grants an accommodation based on medical condition or sincerely held religious belief.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.

As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Company Overview:The Federal Reserve System plays a critical role in the economy by operating a nation-wide electronic payments and information delivery network which has over 10,000 financial institution customers and transacts over 70+ million payments daily, valued at more than $4+ trillion. As a MarTech Program Specialist, you will drive our marketing technology strategy across all channels. This is a great opportunity to work in a fast-paced, collaborative environment where you can leverage your strong account-based marketing (ABM) and marketing technology expertise to achieve our strategic objectives. The level of work required is considered advanced. You will not have direct reports.Principle Duties and Responsibilities:You will:<ul><li>develop and drive marketing strategy to achieve enterprise objectives</li><li>collaborate with product portfolio and technology teams to implement, integrate, automate and enhance MarTech solutions</li><li>serve as subject matter expert on digital marketing trends, best practices, and technology</li><li>collaborate with data/analytics and marketing teams to develop complex email automation rules/triggers, personalized workflows, and list segmentation</li><li>reference customer personas, engagement data and feedback to recommend improved customer experiences and that may require new technology to deliver</li><li>communicate project plans/status/priorities, budget details, and results to key stakeholders; identify trends in program performance, establish program success metrics and implement adjustments based on these measures</li><li>collaborate with cross-functional teams to execute multi-touch engagements as a part of larger integrated, targeted campaigns</li></ul>Education and Experience:<ul><li>Bachelor&#x27;s degree in Marketing, Communications, Technology, Business or equivalent experience</li><li>seven or more years of relevant work experience</li><li>experience building, managing and working in a comprehensive marketing technology stack (e.g., Salesforce, Oracle, content management, marketing automation, customer relationship management, customer data platforms), including use of the stack in managing ABM programs</li><li>experience in a high-tech B2B demand generation or sales supporting marketing role</li><li>familiarity with the B2B sales cycle and how to employ marketing communication strategies to nurture and engage throughout the buyer’s journey</li><li>experience with digital marketing, communications, market research and UX/CX principles and practices preferred</li></ul>Knowledge and Skills:<ul><li>Able to lead multiple projects and adjust to changing timelines and priorities</li><li>Able to interpret and explain complex data</li><li>Able to build and maintain important key stakeholder, partner and vendor relationships</li><li>Experience working cross functionally with different teams including Sales</li><li>Knowledge of Eloqua and SAFe (scaled agile) would be a huge plus</li><li>Knowledge of/experience with conducting RFPs, managing contracts/renewals/billing against budget</li></ul>What we offer:<ul><li>Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit</li><li>A continuous learning environment with opportunities to gain new skills and grow your career</li></ul>Other Requirements:<ul><li>All Federal Reserve Bank of Chicago employees must be fully vaccinated against COVID-19, and receive a booster shot within 30 days of being eligible to do so, unless the Bank grants an accommodation based on medical condition or sincerely held religious belief.</li><li>Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.</li><li>This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.</li><li>As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.</li></ul>We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Marketing Technology (MarTech) Program Specialist

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Business Analysis - Practice Support team oversees Information Technology project lifecycles to help align our Information Technology solutions with our business needs by identifying and addressing gaps. As a part of the team, you’ll help optimise opportunity cost, document the right requirements to create solutions that meet user needs, improve efficiency by reducing rework, and shortening project timelines.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Develop new skills outside of comfort zone.

Act to resolve issues which prevent the team working effectively.

Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

Analyse complex ideas or proposals and build a range of meaningful recommendations.

Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

Address sub-standard work or work that does not meet firm's/client's expectations.

Use data and insights to inform conclusions and support decision-making.

Develop a point of view on key global trends, and how they impact clients.

Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

Simplify complex messages, highlighting and summarising key points.

Uphold the firm's code of ethics and business conduct.

Business Analysts apply analytical skills working with business and product owners to develop requirements and user stories stemming from product roadmaps. Analysts add value to the delivery team by working with the business and product owner to create clarity around business objectives through the development of and refinement of user stories. Our Business Analysts solve business problems working with delivery teams using Agile and scrum methodologies.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
4 year(s) of progressive roles managing IT system/software development and project management processes.

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Fields of Study:
Information Technology, Computer Systems Analysis, Management Information Systems

Certification(s) Preferred:

Demonstrates extensive abilities and/or a proven record of success as a team leader working on software development projects, preferably for a global network of professional services firms, including the following areas:

Performing all phases of applications systems analysis and a proven understanding of the SDLC development methodology (Waterfall/Agile/Scrum);

Possessing business requirements understanding and translating them into the appropriate deliverables;

Performing SDLC activities expected to develop custom developed and packaged applications selecting and driving appropriate requirement Methods including Agile Requirements Methods; and,

Demonstrating Vendor SOW, SLA measures and acceptance criteria for managing successful outcomes of projects leveraging vendors.

Demonstrates extensive abilities and/or a proven record of success as a team leader in applying technology to the current business environment and preparing requirements from which applications can be developed, preferably for a global network of professional services firms, including the following areas:

Working on software development projects, infrastructure, SaaS and/or Cloud solutions;

Applying analytical skills to determine business value and document accurate business requirements and present these requirements in a manner that is concise, measurable and flexible enough to meet project and stakeholder needs;

Conducting requirements elicitation, validation and analysis meetings with the business stakeholders; perform Fit/Gap analysis; support testing activities; and produce deliverables related to the project or projects assigned;

Managing the quality and acceptance of vendor analysis and testing SOW deliverables in a project setting;

Overseeing the documentation of business requirements and test cases, so that requirements and test cases are unambiguous, aligned, consistent and not in contradiction with each other;

Working with vendor SOW project deliverables on their quality and meeting acceptance criteria;

Providing modeling of the business processes; understand the business need and impacts of proposed solutions;

Providing assistance for developing solution approach to deliver business value;

Developing business and application domain knowledge for an assigned business portfolio and/or line of service; and,

Demonstrating prior knowledge of Adobe Experience Cloud stack (Adobe Experience Manager - AEM, Adobe Analytics, Adobe Target, etc.) is highly desirable.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Business Analysis - Practice Support team oversees Information Technology project lifecycles to help align our Information Technology solutions with our business needs by identifying and addressing gaps. As a part of the team, you’ll help optimise opportunity cost, document the right requirements to create solutions that meet user needs, improve efficiency by reducing rework, and shortening project timelines.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Manager, you&#x27;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:<ul><li>Develop new skills outside of comfort zone.</li><li>Act to resolve issues which prevent the team working effectively.</li><li>Coach others, recognise their strengths, and encourage them to take ownership of their personal development.</li><li>Analyse complex ideas or proposals and build a range of meaningful recommendations.</li><li>Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.</li><li>Address sub-standard work or work that does not meet firm&#x27;s/client&#x27;s expectations.</li><li>Use data and insights to inform conclusions and support decision-making.</li><li>Develop a point of view on key global trends, and how they impact clients.</li><li>Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.</li><li>Simplify complex messages, highlighting and summarising key points.</li><li>Uphold the firm&#x27;s code of ethics and business conduct.</li></ul>Business Analysts apply analytical skills working with business and product owners to develop requirements and user stories stemming from product roadmaps. Analysts add value to the delivery team by working with the business and product owner to create clarity around business objectives through the development of and refinement of user stories. Our Business Analysts solve business problems working with delivery teams using Agile and scrum methodologies.Job Requirements and Preferences: Basic Qualifications: Minimum Degree Required: High School Diploma Minimum Years of Experience: 4 year(s) of progressive roles managing IT system/software development and project management processes. Preferred Qualifications: Degree Preferred: Bachelor Degree Preferred Fields of Study: Information Technology, Computer Systems Analysis, Management Information Systems Certification(s) Preferred:IIBAPreferred Knowledge/Skills:Demonstrates extensive abilities and/or a proven record of success as a team leader working on software development projects, preferably for a global network of professional services firms, including the following areas:<ul><li>Performing all phases of applications systems analysis and a proven understanding of the SDLC development methodology (Waterfall/Agile/Scrum);</li><li>Possessing business requirements understanding and translating them into the appropriate deliverables;</li><li>Performing SDLC activities expected to develop custom developed and packaged applications selecting and driving appropriate requirement Methods including Agile Requirements Methods; and,</li><li>Demonstrating Vendor SOW, SLA measures and acceptance criteria for managing successful outcomes of projects leveraging vendors.</li></ul>Demonstrates extensive abilities and/or a proven record of success as a team leader in applying technology to the current business environment and preparing requirements from which applications can be developed, preferably for a global network of professional services firms, including the following areas:<ul><li>Working on software development projects, infrastructure, SaaS and/or Cloud solutions;</li><li>Applying analytical skills to determine business value and document accurate business requirements and present these requirements in a manner that is concise, measurable and flexible enough to meet project and stakeholder needs;</li><li>Conducting requirements elicitation, validation and analysis meetings with the business stakeholders; perform Fit/Gap analysis; support testing activities; and produce deliverables related to the project or projects assigned;</li><li>Managing the quality and acceptance of vendor analysis and testing SOW deliverables in a project setting;</li><li>Overseeing the documentation of business requirements and test cases, so that requirements and test cases are unambiguous, aligned, consistent and not in contradiction with each other;</li><li>Working with vendor SOW project deliverables on their quality and meeting acceptance criteria;</li><li>Providing modeling of the business processes; understand the business need and impacts of proposed solutions;</li><li>Providing assistance for developing solution approach to deliver business value;</li><li>Developing business and application domain knowledge for an assigned business portfolio and/or line of service; and,</li><li>Demonstrating prior knowledge of Adobe Experience Cloud stack (Adobe Experience Manager - AEM, Adobe Analytics, Adobe Target, etc.) is highly desirable.</li></ul>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

US Tech - Business Analyst

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Manager to join our Federal Advisory practice.

Provide the technical connection between project managers and developers by clearly communicating business functional issues to clients and internal staff

Conduct business process and requirements analysis and advise clients on key architectural decisions concerning the platform and the supporting technologies

Evaluate risks related to requirements management, business process definition, testing processes, internal controls, project communications, training, and organizational change management

Lead, build, test, and deliver intelligent automation solutions using industry leading vendor technologies

Produce technical architecture, develop system requirements, identify resources, and estimate timelines for project completion

Develop new concepts and methodologies to improve people, procedures, and information technology solutions

Assist in the scoping of prospective engagements, developing proposals, planning, logistics, and the execution of project management processes

A minimum of five years of experience with Appian Business Process Management (BPM) as well as a thorough understanding of relational databases, SQL and web services; ability to build applications in Appian to support various client projects, and implement system-to-system integrations

Bachelor's degree from an accredited college/university

Certified Appian Level 1 or Level 2 or/and Level 3

Experience working in an Agile Scrum development environment

Excellent verbal and written communication skills, with experience interacting with clients at multiple levels as well as ability to demonstrate strong analytical and problem solving skills

U.S. citizenship required and an active U.S. Federal government Secret security clearance

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

At KPMG, any partner or employee must be fully vaccinated or test negative for COVID-19 in order to go to any KPMG office, client site or KPMG event. In some circumstances, individuals who are not fully vaccinated may also be required to have a reasonable accommodation to not be fully vaccinated for COVID-19.

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don&#x27;t anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you&#x27;re looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.KPMG is currently seeking a Manager to join our Federal Advisory practice.Responsibilities:<ul><li>Provide the technical connection between project managers and developers by clearly communicating business functional issues to clients and internal staff</li><li>Conduct business process and requirements analysis and advise clients on key architectural decisions concerning the platform and the supporting technologies</li><li>Evaluate risks related to requirements management, business process definition, testing processes, internal controls, project communications, training, and organizational change management</li><li>Lead, build, test, and deliver intelligent automation solutions using industry leading vendor technologies</li><li>Produce technical architecture, develop system requirements, identify resources, and estimate timelines for project completion</li><li>Develop new concepts and methodologies to improve people, procedures, and information technology solutions</li><li>Assist in the scoping of prospective engagements, developing proposals, planning, logistics, and the execution of project management processes</li></ul>Qualifications:<ul><li>A minimum of five years of experience with Appian Business Process Management (BPM) as well as a thorough understanding of relational databases, SQL and web services; ability to build applications in Appian to support various client projects, and implement system-to-system integrations</li><li>Bachelor&#x27;s degree from an accredited college/university</li><li>Certified Appian Level 1 or Level 2 or/and Level 3</li><li>Experience working in an Agile Scrum development environment</li><li>Excellent verbal and written communication skills, with experience interacting with clients at multiple levels as well as ability to demonstrate strong analytical and problem solving skills</li><li>U.S. citizenship required and an active U.S. Federal government Secret security clearance</li></ul>KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm&#x27;s compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.At KPMG, any partner or employee must be fully vaccinated or test negative for COVID-19 in order to go to any KPMG office, client site or KPMG event. In some circumstances, individuals who are not fully vaccinated may also be required to have a reasonable accommodation to not be fully vaccinated for COVID-19.

Manager, Federal Appian Development Lead

Enterprise Functions Technology (EFT) is responsible for supporting enterprise technology initiatives related to messaging and collaboration, risk technology, corporate systems data, and various internal systems and tools.

The Market & Trade Surveillance organization within EFT consists of technical design and development teams for critical regulatory projects in the Corporate Investment Banking and Wholesale Compliance space for Trade Surveillance and Holistic Surveillance.

Compliance, Legal, Audit & Regulatory Technology (CLAR) provides technology support and development for Legal & Data Controls, Compliance Risk & Audit, Financial Crimes, Front Office and Second Line Risk, Employee Compliance, Regulator Regulations, Market Surveillance, and Regulator Change Management.

This position will be part of the Enterprise Compliance Technology team that will support Corporate & Investment Banking Independent Testing & Validation group with their testing and validation of systems by collecting data from various systems platforms.

Position Responsibilities and Expected Outcomes:

Able to work in a fast paced environment, where priorities and tasks can and do change frequently.

Ability to translate business requirements into technical requirements.

Strong analytical skills with ability to accurately identify complex situations and determine impacted populations.

Knowledge and understanding of SQL and SAS.

Demonstrated ability to interact effectively with multiple levels of operations team members, including senior level managers.

Proactively make recommendations for process improvements

Able to manage multiple projects simultaneously.

Proven ability to work independently as well as in a group environment.

Detail oriented with effective oral and written communication skills.

Experience with mining, reviewing and validating data.

Possess in depth-knowledge of business systems and data structure.

Ability to influence and create an environment that fosters collaboration and credible challenge across multiple group

4+ years of Analytics, Business Analysis, Project Management, Data Management, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

3+ years of translating business requirement to technical specifications

Experience using SQL with a variety of database sources such as Teradata, Oracle, SQL Server, SAS datasets

Knowledge of Corporate & Investment Banking

Develop relationships with and collaborate with others to clarify and develop requirements, and have them provide data if necessary

Produce independent populations/samples for high priority or complex control activity reviews

Good attention to detail and accuracy skills

Good data analytical and validation skills

Ability to articulate complex concepts in a clear manner

Ability to clearly express ideas and proposed solutions

Ability to partner as a team member resource

Ability to take initiative, identify opportunities and implement change

Strong verbal, written, and interpersonal communication skills

Knowledge and understanding of Tableau reports/dashboards, version management on GitHub

A BS/BA degree or higher in information technology

Ability to work additional hours as needed

Ability to work outside of regular business hours

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Enterprise Functions Technology (EFT) is responsible for supporting enterprise technology initiatives related to messaging and collaboration, risk technology, corporate systems data, and various internal systems and tools.The Market &amp; Trade Surveillance organization within EFT consists of technical design and development teams for critical regulatory projects in the Corporate Investment Banking and Wholesale Compliance space for Trade Surveillance and Holistic Surveillance.Compliance, Legal, Audit &amp; Regulatory Technology (CLAR) provides technology support and development for Legal &amp; Data Controls, Compliance Risk &amp; Audit, Financial Crimes, Front Office and Second Line Risk, Employee Compliance, Regulator Regulations, Market Surveillance, and Regulator Change Management.This position will be part of the Enterprise Compliance Technology team that will support Corporate &amp; Investment Banking Independent Testing &amp; Validation group with their testing and validation of systems by collecting data from various systems platforms.Position Responsibilities and Expected Outcomes:<ul><li>Able to work in a fast paced environment, where priorities and tasks can and do change frequently.</li><li>Ability to translate business requirements into technical requirements.</li><li>Strong analytical skills with ability to accurately identify complex situations and determine impacted populations.</li><li>Knowledge and understanding of SQL and SAS.</li><li>Demonstrated ability to interact effectively with multiple levels of operations team members, including senior level managers.</li><li>Proactively make recommendations for process improvements</li><li>Able to manage multiple projects simultaneously.</li><li>Proven ability to work independently as well as in a group environment.</li><li>Detail oriented with effective oral and written communication skills.</li><li>Experience with mining, reviewing and validating data.</li><li>Possess in depth-knowledge of business systems and data structure.</li><li>Ability to influence and create an environment that fosters collaboration and credible challenge across multiple group</li></ul>Required Qualifications:<ul><li>4+ years of Analytics, Business Analysis, Project Management, Data Management, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education</li><li>4+ years of SQL or SAS experience</li><li>3+ years of translating business requirement to technical specifications</li></ul>Desired qualifications:<ul><li>Experience using SQL with a variety of database sources such as Teradata, Oracle, SQL Server, SAS datasets</li><li>Knowledge of Corporate &amp; Investment Banking</li><li>Source data from multiple sources</li><li>Provide clear documentation of code</li><li>Develop relationships with and collaborate with others to clarify and develop requirements, and have them provide data if necessary</li><li>Produce independent populations/samples for high priority or complex control activity reviews</li><li>Good attention to detail and accuracy skills</li><li>Good data analytical and validation skills</li><li>Ability to articulate complex concepts in a clear manner</li><li>Ability to clearly express ideas and proposed solutions</li><li>Ability to partner as a team member resource</li><li>Ability to take initiative, identify opportunities and implement change</li><li>Strong verbal, written, and interpersonal communication skills</li><li>Wells Fargo data analysis experience</li><li>Knowledge and understanding of Tableau reports/dashboards, version management on GitHub</li><li>A BS/BA degree or higher in information technology</li></ul>Job expectations:<ul><li>Ability to work additional hours as needed</li><li>Ability to work outside of regular business hours</li></ul>@RWF22We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Senior Data Management Analyst

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play.

Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust.

Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value.

As a Security Engineer within the Security Technology Services (STS) group, become part of a global team responsible for the design, engineering, implementation and early life cycle support within our EY multi-cloud and on-premise environments. This role will work closely across teams and with Security Architects, Service Delivery, Security Operations, Risk and Compliance and Cyber Defense for the enablement of security solutions and services. You will also provide consulting services to other teams, and as an escalation contact for operational issues.

Engineer security solutions and services following appropriate standards and practices for On-Premises, Hybrid and Cloud-Based environments including Multi-Cloud.

Leads the design, implementation, testing of security solutions and services for complex projects to completion including production support and documentation.

Accountable for the design, delivery and maintenance of new and existing security solutions or services, driving compliance with and contributing to the development of relevant standards.

Participate in continuous improvement of existing security solutions and services in use by collaborating with Architecture and Operations teams. Identify and drive automation opportunities in consultation with the Service Owner.

Work in a diverse, global environment and build strong relationships across all levels of a matrixed, geographically, and culturally dispersed organization.

Flexible to work out of regular office hours to accommodate weekend or late-night work may occur during the project deployment and early-life support phases.

Advanced skills in planning, designing, and solving complex security solutions and services.

In depth experience with large enterprise governance, risk, and compliance (GRC) Security Platform(s)

Technical proficiency in implementing a Cloud-based and/or On-Premises GRC and SIEM solution

Communicate fluently in English, both written and verbal in order to communicate technical and business concepts effectively

Excellent interpersonal communication and organizational skills and the ability to work within tight timeframes

Desire to work in a diverse, multi-cultural, global environment

Bachelor’s Degree in Computer Science, Engineering, IT, Mathematics or related field, or equivalent work experience

5-7 years of Information Security experience in an engineering function

Technical proficiency in Azure, Google and/or AWS Cloud services, hybrid, and on-premise security solutions including Linux and Windows Operating Systems

Comfortable writing custom, scripting tools (Python, Ansible, PowerShell, etc.), interacting with API’s.

Strong analytical and problem-solving skills

Ability to document processes, procedures, and security designs clearly and accurately for distribution to internal teams and customers

Demonstrated experience in dealing with external vendors and suppliers

Technical experience in a large, complex, global IT environment

Involved in large scale global IT deployments or application cloud migrations

At least one technical certification from a public cloud provider, ideally Azure, AWS or Google

Security Certification(s) from ISC2  (CISM, CISSP, CCSP, etc.) or SANS/GIAC (GSEC, GCLD, GPCS, etc.)

A self-starter, independent-thinker, curious and creative person with ambition to learn and passion for delivering security solutions and services.

People who are comfortable working with culturally diverse on/offshore team members, able to react appropriately during stressful and ambiguous situations

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play.Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust.Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value.The opportunityAs a Security Engineer within the Security Technology Services (STS) group, become part of a global team responsible for the design, engineering, implementation and early life cycle support within our EY multi-cloud and on-premise environments. This role will work closely across teams and with Security Architects, Service Delivery, Security Operations, Risk and Compliance and Cyber Defense for the enablement of security solutions and services. You will also provide consulting services to other teams, and as an escalation contact for operational issues.Your key responsibilities<ul><li>Engineer security solutions and services following appropriate standards and practices for On-Premises, Hybrid and Cloud-Based environments including Multi-Cloud.</li><li>Leads the design, implementation, testing of security solutions and services for complex projects to completion including production support and documentation.</li><li>Accountable for the design, delivery and maintenance of new and existing security solutions or services, driving compliance with and contributing to the development of relevant standards.</li><li>Participate in continuous improvement of existing security solutions and services in use by collaborating with Architecture and Operations teams. Identify and drive automation opportunities in consultation with the Service Owner.</li><li>Work in a diverse, global environment and build strong relationships across all levels of a matrixed, geographically, and culturally dispersed organization.</li><li>Flexible to work out of regular office hours to accommodate weekend or late-night work may occur during the project deployment and early-life support phases.</li></ul>Skills and attributes for success<ul><li>Advanced skills in planning, designing, and solving complex security solutions and services.</li><li>In depth experience with large enterprise governance, risk, and compliance (GRC) Security Platform(s)</li><li>Technical proficiency in implementing a Cloud-based and/or On-Premises GRC and SIEM solution</li><li>Communicate fluently in English, both written and verbal in order to communicate technical and business concepts effectively</li><li>Excellent interpersonal communication and organizational skills and the ability to work within tight timeframes</li></ul>To qualify for the role, you must have<ul><li>Desire to work in a diverse, multi-cultural, global environment</li><li>Bachelor’s Degree in Computer Science, Engineering, IT, Mathematics or related field, or equivalent work experience</li><li>5-7 years of Information Security experience in an engineering function</li><li>Technical proficiency in Azure, Google and/or AWS Cloud services, hybrid, and on-premise security solutions including Linux and Windows Operating Systems</li><li>Comfortable writing custom, scripting tools (Python, Ansible, PowerShell, etc.), interacting with API’s.</li><li>Strong analytical and problem-solving skills</li><li>Ability to document processes, procedures, and security designs clearly and accurately for distribution to internal teams and customers</li><li>Demonstrated experience in dealing with external vendors and suppliers</li></ul>Ideally, you’ll also have<ul><li>Technical experience in a large, complex, global IT environment</li><li>Involved in large scale global IT deployments or application cloud migrations</li><li>At least one technical certification from a public cloud provider, ideally Azure, AWS or Google</li><li>Security Certification(s) from ISC2  (CISM, CISSP, CCSP, etc.) or SANS/GIAC (GSEC, GCLD, GPCS, etc.)</li></ul>What we look for<ul><li>A self-starter, independent-thinker, curious and creative person with ambition to learn and passion for delivering security solutions and services.</li><li>People who are comfortable working with culturally diverse on/offshore team members, able to react appropriately during stressful and ambiguous situations</li></ul>What we offerAs part of this role, you&#x27;ll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:<ul><li>Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.</li><li>Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</li><li>Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.</li><li>Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.The exceptional EY experience. It’s yours to build.EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com.

Governance Risk and Compliance (GRC) and SIEM Engineer

We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities, and our people make it possible.

Our most meaningful asset is our people, and we provide an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us — and will continue to allow us — to grow. The result? Inspired people, amazing designs, and projects with purpose.

Olsson provides multidisciplinary design services for some of the largest and most forward-thinking and desirable companies in the world to work for. The large hyperscale data center campuses we design throughout the U.S. will give you the opportunity to work on some of the largest and most complex engineering-driven projects being built today. Our clients are relationship based and truly value the work we do for them, affording us the opportunity to contribute to society’s technological and connected community through the design of the critical infrastructure that is the foundation of these projects.

As an engineer on our Data Center Civil Team, you will be a part of the firm’s largest and most complex projects. You will serve as a project manager on some projects and lead design engineer on others. Prepare planning and design documents, process design calculations, and develop and maintain team and client standards. You may lead quality assurance/quality control and act as an advisor on complex projects. You will also coordinate with other Olsson teams, professional staff, technical staff, clients, and other consultants.

Working collaboratively with others Having ownership in the work you do Using your talents to positively affect communities Solving problems Providing excellence in client service You bring to the team:Strong communication skills Ability to contribute and work well on a team Bachelor's Degree in Civil Engineering Must be a registered professional engineer and have at least 6 years of full time engineering experience with increasing responsibility Proficient in Civil 3D software

Additional Information Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we’re here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it. As an Olsson employee, you’ll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you’ll: Become an owner in the company after your first year through our Employee Stock Ownership Plan (ESOP) Engage in work that has a positive impact in communities Receive an excellent 401(k) match Participate in a wellness program promoting balanced lifestyles Benefit from a bonus system that rewards performance Have the possibility for flexible work arrangements Olsson is an EEO employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.

Company DescriptionWe are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities, and our people make it possible.Our most meaningful asset is our people, and we provide an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us — and will continue to allow us — to grow. The result? Inspired people, amazing designs, and projects with purpose.Job DescriptionOlsson provides multidisciplinary design services for some of the largest and most forward-thinking and desirable companies in the world to work for. The large hyperscale data center campuses we design throughout the U.S. will give you the opportunity to work on some of the largest and most complex engineering-driven projects being built today. Our clients are relationship based and truly value the work we do for them, affording us the opportunity to contribute to society’s technological and connected community through the design of the critical infrastructure that is the foundation of these projects.As an engineer on our Data Center Civil Team, you will be a part of the firm’s largest and most complex projects. You will serve as a project manager on some projects and lead design engineer on others. Prepare planning and design documents, process design calculations, and develop and maintain team and client standards. You may lead quality assurance/quality control and act as an advisor on complex projects. You will also coordinate with other Olsson teams, professional staff, technical staff, clients, and other consultants.Qualifications You are passionate about:Working collaboratively with others Having ownership in the work you do Using your talents to positively affect communities Solving problems Providing excellence in client service You bring to the team:Strong communication skills Ability to contribute and work well on a team Bachelor&#x27;s Degree in Civil Engineering Must be a registered professional engineer and have at least 6 years of full time engineering experience with increasing responsibility Proficient in Civil 3D softwareAdditional Information Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we’re here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it. As an Olsson employee, you’ll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you’ll: Become an owner in the company after your first year through our Employee Stock Ownership Plan (ESOP) Engage in work that has a positive impact in communities Receive an excellent 401(k) match Participate in a wellness program promoting balanced lifestyles Benefit from a bonus system that rewards performance Have the possibility for flexible work arrangements Olsson is an EEO employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.

Project Civil Engineer - Data Center

Do you like to implement technology solutions and solve complicated problems that have material impact on organizations? Would you like to drive Digital Transformation across commercial products and services with the largest company in the world dedicated to Industrial Automation? If your answer is yes, then Rockwell Automation wants you to join its Information Technology organization and help shape the future of our company. 
 
The Customer Experience Manager will be responsible for leading IT End User Experience – Customer Experience initiatives which include but are not limited to Rockwell Automation’s IT Service Desk, IT Field Services, and Executive IT Support. This position will also drive technology innovation in their respective area of influence. Work closely with our business partners to understand their Business Roadmaps and how IT can partner with them to make right IT choices and decisions in support of their business.  
 
Responsibilities

Provide leadership to the Rockwell Automation Customer Experience Team, which is comprised of the Rockwell Automation IT Service Desk, Field Services, and Executive IT Support Team

Provide governance over IT Support Managed Service Provider to ensure all KPI’s, SLA’s and XLA’s are managed and adhered to in accordance with relevant support contracts

Manage and Reconcile monthly IT spend related to IT Support Managed Service Provider, including for activities including Field Service Dispatch efforts, and special projects requiring the need for Time & Materials work

Lead resources to provide ongoing workload and trending analysis to drive out inefficiencies, reduce overall ticket count and execution through automation and process improvement

Act as escalation point for any Customer Experience Team issues

Establish and cultivate relationships with stakeholders to create and support the incident, problem, change, request management processes

With a focus on ITIL Best Practices, set and meet continuous improvement goals against Key Performance Indicators

Provide status updates to IT leadership and customers on current IT issues and actions being taken

Meet regularly with stakeholders and internal customers to assess customer satisfaction

Ensure services are implemented and/or enhanced within project scope, schedule, and budget commitments.

Focus on continuous improvement of IT and Business processes to increase efficiency and reduce costs

A Bachelor’s degree or equivalent relevant experience

Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

4+ years of IT technical service management and delivery experience in a Global organization

Demonstrated experience managing an IT Service Desk, whether leading internal Service Desk team members or leading the efforts of IT Managed Service Provider hired to manage the IT Service Desk

Experience supporting IT operations, including managing personnel, support queues, security and risk mitigation, hardware and software deployment and vendors.

Experience using the Service Now ITSM Tool and the ITIL Foundation Framework to manage all IT Incidents, Problems, and Changes

Excellent written and verbal communication skills

Demonstrated ability to coach and mentor staff.

Do you like to implement technology solutions and solve complicated problems that have material impact on organizations? Would you like to drive Digital Transformation across commercial products and services with the largest company in the world dedicated to Industrial Automation? If your answer is yes, then Rockwell Automation wants you to join its Information Technology organization and help shape the future of our company. The Customer Experience Manager will be responsible for leading IT End User Experience – Customer Experience initiatives which include but are not limited to Rockwell Automation’s IT Service Desk, IT Field Services, and Executive IT Support. This position will also drive technology innovation in their respective area of influence. Work closely with our business partners to understand their Business Roadmaps and how IT can partner with them to make right IT choices and decisions in support of their business. Responsibilities<ul><li>Provide leadership to the Rockwell Automation Customer Experience Team, which is comprised of the Rockwell Automation IT Service Desk, Field Services, and Executive IT Support Team</li><li>Provide governance over IT Support Managed Service Provider to ensure all KPI’s, SLA’s and XLA’s are managed and adhered to in accordance with relevant support contracts</li><li>Manage and Reconcile monthly IT spend related to IT Support Managed Service Provider, including for activities including Field Service Dispatch efforts, and special projects requiring the need for Time &amp; Materials work</li><li>Lead resources to provide ongoing workload and trending analysis to drive out inefficiencies, reduce overall ticket count and execution through automation and process improvement</li><li>Act as escalation point for any Customer Experience Team issues</li><li>Establish and cultivate relationships with stakeholders to create and support the incident, problem, change, request management processes</li><li>With a focus on ITIL Best Practices, set and meet continuous improvement goals against Key Performance Indicators</li><li>Provide status updates to IT leadership and customers on current IT issues and actions being taken</li><li>Meet regularly with stakeholders and internal customers to assess customer satisfaction</li><li>Ensure services are implemented and/or enhanced within project scope, schedule, and budget commitments.</li><li>Focus on continuous improvement of IT and Business processes to increase efficiency and reduce costs</li><li>Perform other duties as assigned</li></ul>Basic Qualifications<ul><li>A Bachelor’s degree or equivalent relevant experience</li><li>Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening</li></ul>Preferred Qualifications<ul><li>4+ years of IT technical service management and delivery experience in a Global organization</li><li>Demonstrated experience managing an IT Service Desk, whether leading internal Service Desk team members or leading the efforts of IT Managed Service Provider hired to manage the IT Service Desk</li><li>Experience supporting IT operations, including managing personnel, support queues, security and risk mitigation, hardware and software deployment and vendors.</li><li>Experience managing IT Project Budgets</li><li>Experience using the Service Now ITSM Tool and the ITIL Foundation Framework to manage all IT Incidents, Problems, and Changes</li><li>Excellent written and verbal communication skills</li><li>Demonstrated ability to coach and mentor staff.</li><li>Ability to travel up to 10%</li></ul>

EUX-Customer Experience Manager

At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role.  The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department.  All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.

Training includes learning the following:
•    Roles and responsibilities of functional areas within Service Operations
•    End to end production process including inventory management, cosmetic and mechanical repair
•    Fundamental management skills of leaders at CarMax through our Management Development Program

Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

General Summary:At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role.  The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department.  All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.Training includes learning the following: •    Roles and responsibilities of functional areas within Service Operations •    End to end production process including inventory management, cosmetic and mechanical repair •    Fundamental management skills of leaders at CarMax through our Management Development ProgramUpon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.Principle Duties &amp; Responsibilities:<ul><li>Ability to demonstrate learnings throughout the training program</li><li>Support the execution of store procedures and processes</li><li>Successfully complete the Management Development Program</li></ul>Qualifications:<ul><li>3+ Years of experience as a Manager experience preferred</li><li>Work through and manage a team to achieve goals</li><li>Read, interpret and transcribe data in order to maintain accurate records</li><li>Demonstrate the ability to multi-task</li><li>Speak and listen effectively in working with customers/associates, both in person and over the phone</li><li>Demonstrate computer skills with a variety of common and proprietary software</li><li>Possess a valid Driver’s License</li></ul>Working Conditions:<ul><li>Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions.</li><li>Requires walking or standing for extended periods of time.</li><li>Variety of work schedules with shifts that may include nights, weekends, and holidays</li><li>Occasional travel to other work locations</li><li>Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and  EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance</li><li>Wears CarMax clothing (acquired through the company store) at all times while working in the store</li></ul>Disclaimer and Approvals:This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication.  Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax, with or without notice.This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify and such responsibilities.CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.  This at-will employment relationship will remain in effect throughout an associate’s employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement.  Specifically, this job description is not a contract of employment and does not create and contractual rights of any kind between the Company and its Associates.Upon an applicant&#x27;s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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