Amazon's Carrier Services team is looking for a skilled and motivated people manager to help develop and grow our Canada disputes team who provide the best customer service to our carrier partners. Our objective is to manage a team servicing our carrier disputes queue's as well as working with program/product managers to drive towards a more 'Hands of the Wheel' approach to disputes in Canada.

This Manager will play an integral role assisting with language translations to stakeholders in training, communications and technology to ensure Québécois (Quebec French) is added to all communications.

This role is responsible for:

Eliminating defects within current systems.

Communicating with internal and external stakeholders

Identifying trends in defects and creating path to solution

Collaborating with internal/external stakeholders to create solutions for customer facing programs

Fluent in Québécois (Quebec French) with the ability to translate English to Québécois (Quebec French) and vice versa to remain in compliance with Canadian policies.

A completed Bachelor’s Degree (Logistics/Supply Chain management or a related field) from an accredited university

3+ years experience in supply chain end to end process

Experience with Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc

Job Overview:Amazon&#x27;s Carrier Services team is looking for a skilled and motivated people manager to help develop and grow our Canada disputes team who provide the best customer service to our carrier partners. Our objective is to manage a team servicing our carrier disputes queue&#x27;s as well as working with program/product managers to drive towards a more &#x27;Hands of the Wheel&#x27; approach to disputes in Canada. This Manager will play an integral role assisting with language translations to stakeholders in training, communications and technology to ensure Québécois (Quebec French) is added to all communications. This role is responsible for:<ul><li>Pulling and analyzing data with ease.</li><li>Driving process improvement.</li><li>Standardizing new processes</li><li>Eliminating defects within current systems.</li><li>Narrative writing skills</li><li>Working independently</li><li>Communicating with internal and external stakeholders</li><li>Identifying trends in defects and creating path to solution</li><li>Collaborating with internal/external stakeholders to create solutions for customer facing programs</li><li>Mentoring and coaching directs</li></ul>Basic Qualifications:<ul><li>Fluent in Québécois (Quebec French) with the ability to translate English to Québécois (Quebec French) and vice versa to remain in compliance with Canadian policies.</li><li>A completed Bachelor’s Degree (Logistics/Supply Chain management or a related field) from an accredited university</li><li>3+ years experience in supply chain end to end process</li><li>Experience with Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc</li><li>3+ years people leadership experience</li></ul>

Manager, Communications and Disputes, Carrier Services

SCORE is seeking a mission-aligned, experienced communications professional to lead all aspects of the organization's communications strategy in an effort to improve public education outcomes in Tennessee. The Director of Communications will be responsible for developing and executing a multichannel communication, public relations, and media strategy, aimed at advancing policies and practices that will improve student success in K-12 and higher education in Tennessee. The Director of Communications will collaborate deeply both internally and externally. Reporting to the Senior Director of Advocacy, the Director of Communications will manage at least one other communications team member, manage multiple external consultants, collaborate with communications leaders across the education sector, and collaborate with the organization’s 30+ team members to establish a unified voice that brings together SCORE’s diverse voices, priorities, and initiatives.

“The progress that our students have made in recent years is inspiring – there is no doubt that they are capable of achieving at high levels and leading Tennessee into a bright future. While education stakeholders are already working together in exciting ways in Tennessee, it is our responsibility to redouble our innovative efforts to ensure that we are supporting our students to truly excel and thrive. The future of our state depends on it.”

- Senator Bill Frist, Chairman and Founder, SCORE

Tennessee has been making significant progress in advancing bold education improvement efforts over the last 15 years and has been a leader in the nation in dramatically improving student achievement. Over the last decade, Tennessee has been among the fastest improving states for K-12 student achievement according to the Nation’s Report Card and a leader in removing barriers to postsecondary access.

While Tennessee has made significant gains, there is much still to do — in public K-12 education, in college and career readiness, and in postsecondary completion. The State Collaborative on Reforming Education (SCORE) plays a critical role in advancing student achievement, aligning K-12 and postsecondary education, and ensuring that all students can achieve career and life success. We work to inform and improve state education policy, support and invest in innovative education leaders and promising proof points in both K-12 and higher education, and monitor progress and data to measure impact and identify challenges for students.

SCORE is an independent, nonprofit, and nonpartisan organization founded by former US Senate Majority Leader Bill Frist and is dedicated to the goal that all students can achieve success in college, career, and life. SCORE supports student success in public schools across Tennessee by ensuring all schools and systems meet high expectations; preparing, recruiting, supporting, and retaining excellent teachers and leaders; and aligning K-12 and college with career and life success.

SCORE is based at Vanderbilt University’s John Seigenthaler Center. This role is eligible for hybrid work with the expectation of at least 15-20 hours per week in the organization’s Seigenthaler Center offices. For more information on SCORE, please visit www.tnscore.org.

Lead SCORE’s communication strategy, including developing and executing a multichannel communication, public relations, and media strategy focused on improving education policy and practice in Tennessee

Manage the organization’s communications team and communications consultants, collaborate on communications activities across the SCORE team, and serve as a peer leader among communications professionals across the non-profit education sector

Develop and guide SCORE’s organizational “voice”, bringing together and highlighting SCORE’s priorities and initiatives across the organization’s workstreams

Develop and manage close working relationships with members of the Tennessee and national media, with a particular focus on education-focused journalists; write press releases, brief staff for interviews, and proactively identify opportunities for the organization’s subject-matter experts to be highlighted in education-focused news stories

Develop a strategy for and manage a consistent cadence of relevant content that engages SCORE’s key audiences across the organization’s communications platforms including the SCORE blog, social media, podcasts and videos, mass email communication, and other channels

Research and develop messaging on important education topics, from increasing the postsecondary college going rate to elevating achievement gaps in early literacy; as appropriate, manage focus groups and opinion research to understand and create effective messaging

Manage the production, design process, and editing of major reports, policy documents, external newsletters, blogs, and other key communications and policy material; work collaboratively with the program team on the content for these publications

Maintain a deep understanding of the local, state, and national media narrative around education issues and ensure that SCORE’s voice is advancing our priorities within that context

Oversee strategy for SCORE’s digital channels including the organization’s website and social media accounts

Work across the organization to identify and develop strategies addressing internal communications needs, including communications needs related to the launch of new initiatives, networks, and reports

Strong alignment with SCORE’s mission and education priorities, and demonstrated commitment to SCORE’s core values (student-focus, excellence, collaboration, innovation, optimism)

Outstanding writing, editing, and proofreading skills across a variety of communications channels including written reports, social media, and email communication

Outstanding oral communication skills and experience speaking on the record with the media

Experience cultivating successful relationships with traditional and new media on a local and national basis; existing relationships with journalists covering education is preferred

Demonstrated track record of designing, developing, executing, and assessing large-scale communications campaigns

An understanding of the world of advocacy is required; the ideal candidate can synthesize qualitative and quantitative data and perspectives quickly to formulate insights, draw conclusions, and communicate complex information to a wide range of audiences

Knowledge of the contours of education policy, an understanding of key education stakeholders, and an awareness of important education-related audiences is preferred

Prior management or coaching experience is strongly preferred

The ideal candidate is able to work in a nimble and responsive way, understanding that communications needs can rapidly evolve

Previous experience in journalism, public relations, or corporate or non-profit communications is preferred

SCORE offers a competitive salary commensurate with experience.

SCORE deeply values team members and their well-being and is proud to offer a comprehensive benefits plan. All full-time SCORE employees are eligible for benefits, including:

Medical insurance, including access to a high-quality network with SCORE paying for most medical coverage costs for the employee; dental insurance options; vision insurance options; employer-paid disability, life insurance, and EAP benefits; access to Flexible Savings Accounts (FSA) and Health Savings Accounts (HSA) benefits

Eligibility for participation in a 401K program with employer match after 90 days of service

Eight weeks of paid parental leave time (as well as four weeks of unpaid leave and four weeks of flex time), including paternity, maternity, and adoption leave, available after six months of service

Paid time off, teamwide mental health and no-meeting days, holiday office closures, and paid floating holidays

At SCORE, we are committed to creating a workplace where all team members bring their whole selves to work and thrive both personally and professionally. We deeply value collaboration, optimism, excellence, and innovation in our student-centered work and in how we work together and support each other as a team. We also believe that it is important for our team to reflect the rich diversity of students in Tennessee, and that we intentionally create space for diverse viewpoints to meaningfully contribute to our work.

SCORE is an equal opportunity employer. Applicants are considered for all roles without regard to race, color, religion, gender, pregnancy, national origin, ancestry, age, marital status, veteran status, disability, sexual orientation, genetic information, or any other legally protected characteristic or status.

To apply, please complete the application at this link. SCORE will review applications on a rolling basis until the position is filled. We recommend interested applicants apply as soon as possible.

Overview of the Position:SCORE is seeking a mission-aligned, experienced communications professional to lead all aspects of the organization&#x27;s communications strategy in an effort to improve public education outcomes in Tennessee. The Director of Communications will be responsible for developing and executing a multichannel communication, public relations, and media strategy, aimed at advancing policies and practices that will improve student success in K-12 and higher education in Tennessee. The Director of Communications will collaborate deeply both internally and externally. Reporting to the Senior Director of Advocacy, the Director of Communications will manage at least one other communications team member, manage multiple external consultants, collaborate with communications leaders across the education sector, and collaborate with the organization’s 30+ team members to establish a unified voice that brings together SCORE’s diverse voices, priorities, and initiatives.About Score:“The progress that our students have made in recent years is inspiring – there is no doubt that they are capable of achieving at high levels and leading Tennessee into a bright future. While education stakeholders are already working together in exciting ways in Tennessee, it is our responsibility to redouble our innovative efforts to ensure that we are supporting our students to truly excel and thrive. The future of our state depends on it.”- Senator Bill Frist, Chairman and Founder, SCORETennessee has been making significant progress in advancing bold education improvement efforts over the last 15 years and has been a leader in the nation in dramatically improving student achievement. Over the last decade, Tennessee has been among the fastest improving states for K-12 student achievement according to the Nation’s Report Card and a leader in removing barriers to postsecondary access.While Tennessee has made significant gains, there is much still to do — in public K-12 education, in college and career readiness, and in postsecondary completion. The State Collaborative on Reforming Education (SCORE) plays a critical role in advancing student achievement, aligning K-12 and postsecondary education, and ensuring that all students can achieve career and life success. We work to inform and improve state education policy, support and invest in innovative education leaders and promising proof points in both K-12 and higher education, and monitor progress and data to measure impact and identify challenges for students.SCORE is an independent, nonprofit, and nonpartisan organization founded by former US Senate Majority Leader Bill Frist and is dedicated to the goal that all students can achieve success in college, career, and life. SCORE supports student success in public schools across Tennessee by ensuring all schools and systems meet high expectations; preparing, recruiting, supporting, and retaining excellent teachers and leaders; and aligning K-12 and college with career and life success.SCORE is based at Vanderbilt University’s John Seigenthaler Center. This role is eligible for hybrid work with the expectation of at least 15-20 hours per week in the organization’s Seigenthaler Center offices. For more information on SCORE, please visit www.tnscore.org.Key Responsibilities:<ul><li>Lead SCORE’s communication strategy, including developing and executing a multichannel communication, public relations, and media strategy focused on improving education policy and practice in Tennessee</li><li>Manage the organization’s communications team and communications consultants, collaborate on communications activities across the SCORE team, and serve as a peer leader among communications professionals across the non-profit education sector</li><li>Develop and guide SCORE’s organizational “voice”, bringing together and highlighting SCORE’s priorities and initiatives across the organization’s workstreams</li><li>Develop and manage close working relationships with members of the Tennessee and national media, with a particular focus on education-focused journalists; write press releases, brief staff for interviews, and proactively identify opportunities for the organization’s subject-matter experts to be highlighted in education-focused news stories</li><li>Develop a strategy for and manage a consistent cadence of relevant content that engages SCORE’s key audiences across the organization’s communications platforms including the SCORE blog, social media, podcasts and videos, mass email communication, and other channels</li><li>Research and develop messaging on important education topics, from increasing the postsecondary college going rate to elevating achievement gaps in early literacy; as appropriate, manage focus groups and opinion research to understand and create effective messaging</li><li>Manage the production, design process, and editing of major reports, policy documents, external newsletters, blogs, and other key communications and policy material; work collaboratively with the program team on the content for these publications</li><li>Maintain a deep understanding of the local, state, and national media narrative around education issues and ensure that SCORE’s voice is advancing our priorities within that context</li><li>Oversee strategy for SCORE’s digital channels including the organization’s website and social media accounts</li><li>Work across the organization to identify and develop strategies addressing internal communications needs, including communications needs related to the launch of new initiatives, networks, and reports</li></ul>Candidate Requirements:<ul><li>Strong alignment with SCORE’s mission and education priorities, and demonstrated commitment to SCORE’s core values (student-focus, excellence, collaboration, innovation, optimism)</li><li>Outstanding writing, editing, and proofreading skills across a variety of communications channels including written reports, social media, and email communication</li><li>Outstanding oral communication skills and experience speaking on the record with the media</li><li>Experience cultivating successful relationships with traditional and new media on a local and national basis; existing relationships with journalists covering education is preferred</li><li>Demonstrated track record of designing, developing, executing, and assessing large-scale communications campaigns</li><li>An understanding of the world of advocacy is required; the ideal candidate can synthesize qualitative and quantitative data and perspectives quickly to formulate insights, draw conclusions, and communicate complex information to a wide range of audiences</li><li>Knowledge of the contours of education policy, an understanding of key education stakeholders, and an awareness of important education-related audiences is preferred</li><li>Prior management or coaching experience is strongly preferred</li><li>The ideal candidate is able to work in a nimble and responsive way, understanding that communications needs can rapidly evolve</li><li>Previous experience in journalism, public relations, or corporate or non-profit communications is preferred</li></ul>Compensation:SCORE offers a competitive salary commensurate with experience.Benefits:SCORE deeply values team members and their well-being and is proud to offer a comprehensive benefits plan. All full-time SCORE employees are eligible for benefits, including:<ul><li>Medical insurance, including access to a high-quality network with SCORE paying for most medical coverage costs for the employee; dental insurance options; vision insurance options; employer-paid disability, life insurance, and EAP benefits; access to Flexible Savings Accounts (FSA) and Health Savings Accounts (HSA) benefits</li><li>Eligibility for participation in a 401K program with employer match after 90 days of service</li><li>Eight weeks of paid parental leave time (as well as four weeks of unpaid leave and four weeks of flex time), including paternity, maternity, and adoption leave, available after six months of service</li><li>Paid time off, teamwide mental health and no-meeting days, holiday office closures, and paid floating holidays</li><li>Free on-site parking</li></ul>Commitment to Diversity &amp; Inclusion:At SCORE, we are committed to creating a workplace where all team members bring their whole selves to work and thrive both personally and professionally. We deeply value collaboration, optimism, excellence, and innovation in our student-centered work and in how we work together and support each other as a team. We also believe that it is important for our team to reflect the rich diversity of students in Tennessee, and that we intentionally create space for diverse viewpoints to meaningfully contribute to our work.SCORE is an equal opportunity employer. Applicants are considered for all roles without regard to race, color, religion, gender, pregnancy, national origin, ancestry, age, marital status, veteran status, disability, sexual orientation, genetic information, or any other legally protected characteristic or status.To Apply:To apply, please complete the application at this link. SCORE will review applications on a rolling basis until the position is filled. We recommend interested applicants apply as soon as possible.

Director of Communications

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. 

Our Information Technology Project Management team collaborates with PwC practice leaders to develop and deliver technology solutions. We provide project management oversight and collaborate with various project resources and vendors to ensure the appropriate methodology is followed, deliverable quality is high, and satisfaction is achieved. Simply put, you’ll solve business problems using technology, work with multiple teams concurrently, and be able to take pride in end to end ownership of a project.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Develop new skills outside of comfort zone.

Act to resolve issues which prevent the team working effectively.

Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

Analyse complex ideas or proposals and build a range of meaningful recommendations.

Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

Address sub-standard work or work that does not meet firm's/client's expectations.

Use data and insights to inform conclusions and support decision-making.

Develop a point of view on key global trends, and how they impact clients.

Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

Simplify complex messages, highlighting and summarising key points.

Uphold the firm's code of ethics and business conduct.

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
4 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Fields of Study:
Management Information Systems

Certification(s) Preferred:

Project Management Professional (PMP) or Certified Scrum Master (CSM)

Demonstrates extensive abilities and/or a proven record of success as a team leader overseeing the delivery of technology solutions using agile methods and both onshore and offshore providers including:

Working collaboratively in a dynamic, ambiguous environment with multiple competing priorities which requires self-motivation, discipline, organization, and a high attention to detail;

Possessing working knowledge and experience with Agile methodologies;

Collaborating with others to discover creative solutions to complex problems, which may require unique approaches, while maintaining standards and minimizing risk to the firm;

Possessing written, oral and listening skills with the ability to understand and act upon leadership guidance in work product and deliverables;

Having the ability to influence sponsors and stakeholders; and,

Managing multiple complex, concurrent projects and associated deliverables.

Demonstrates extensive abilities and/or a proven record of success as a team leader in project management roles including the use of traditional or agile methodologies to deliver technology solutions including the following areas:

Utilizing Project Management tools such as ServiceNow, MS Project, G Suite collaboration tools;

Driving technology solution delivery for large projects/programs through a complete agile development lifecycle (backlog prioritization, sprint planning, tracking burn-down/velocity, etc.); and,

Managing vendor resources (onshore and offshore) including obligations established in Service Level Agreements and risk management/escalation.

Demonstrates extensive abilities and/or a proven record of success as a contributor/leader in the following areas:

Participating in integrated planning across multiple technology pillars including development of high-level pillar strategy operational plans;

Leading stakeholder management and driving the onboarding strategy of the deployment of Global Reporting and Analytics products across the PwC network;

Leading demand management process while partnering with product, technology and business stakeholders to define product vision and roadmap;

Addressing requests from PwC technology senior leadership for operational information across multiple pillars;

Developing leadership messaging for communications;

Preparing presentations to inform and influence leadership, stakeholders, committees etc.;

Managing issues across multiple pillars within the PwC technology organization;

Responding in a timely manner to completion of administrative / organizational deliverables;

Applying project management and agile knowledge to identify, escalate, and remove team impediments that jeopardize sprint goals;

Influencing project team members to identify and address project issues, including leadership and interdependent teams, and to promote self-directed teams by enabling open, transparent and clear communications;

Creating and maintaining sprint schedules based on information from the vendor and PwC task information, while incorporating updates and changes to the integrated project plan and preparing reports and presentations for executive levels;

Collaboratively managing Technology Leader and CoS expectations on a regular basis;

Managing all SOW deliverables and reporting project costs and forecasts on a regularly scheduled basis to project leadership and making recommendations to improve project effectiveness;

Managing internal and external project resources considering quality/acceptance of SOW deliverables internally and externally;

Applying knowledge of the Firm to the Project Management activities to comply with Firm policies and standards; and,

Promoting the use of collaboration tools like Meet, Web-ex, G Suite and team databases.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.

Company Overview:A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Information Technology Project Management team collaborates with PwC practice leaders to develop and deliver technology solutions. We provide project management oversight and collaborate with various project resources and vendors to ensure the appropriate methodology is followed, deliverable quality is high, and satisfaction is achieved. Simply put, you’ll solve business problems using technology, work with multiple teams concurrently, and be able to take pride in end to end ownership of a project.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Manager, you&#x27;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:<ul><li>Develop new skills outside of comfort zone.</li><li>Act to resolve issues which prevent the team working effectively.</li><li>Coach others, recognise their strengths, and encourage them to take ownership of their personal development.</li><li>Analyse complex ideas or proposals and build a range of meaningful recommendations.</li><li>Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.</li><li>Address sub-standard work or work that does not meet firm&#x27;s/client&#x27;s expectations.</li><li>Use data and insights to inform conclusions and support decision-making.</li><li>Develop a point of view on key global trends, and how they impact clients.</li><li>Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.</li><li>Simplify complex messages, highlighting and summarising key points.</li></ul>Uphold the firm&#x27;s code of ethics and business conduct. Basic Qualifications: Minimum Degree Required: High School Diploma Minimum Years of Experience: 4 year(s) Preferred Qualifications: Degree Preferred: Bachelor Degree Preferred Fields of Study: Management Information Systems Certification(s) Preferred:Project Management Professional (PMP) or Certified Scrum Master (CSM)Preferred Knowledge/Skills:Demonstrates extensive abilities and/or a proven record of success as a team leader overseeing the delivery of technology solutions using agile methods and both onshore and offshore providers including:<ul><li>Working collaboratively in a dynamic, ambiguous environment with multiple competing priorities which requires self-motivation, discipline, organization, and a high attention to detail;</li><li>Possessing working knowledge and experience with Agile methodologies;</li><li>Collaborating with others to discover creative solutions to complex problems, which may require unique approaches, while maintaining standards and minimizing risk to the firm;</li><li>Possessing written, oral and listening skills with the ability to understand and act upon leadership guidance in work product and deliverables;</li><li>Having the ability to influence sponsors and stakeholders; and,</li><li>Managing multiple complex, concurrent projects and associated deliverables.</li></ul>Demonstrates extensive abilities and/or a proven record of success as a team leader in project management roles including the use of traditional or agile methodologies to deliver technology solutions including the following areas:<ul><li>Utilizing Project Management tools such as ServiceNow, MS Project, G Suite collaboration tools;</li><li>Driving technology solution delivery for large projects/programs through a complete agile development lifecycle (backlog prioritization, sprint planning, tracking burn-down/velocity, etc.); and,</li><li>Managing vendor resources (onshore and offshore) including obligations established in Service Level Agreements and risk management/escalation.</li></ul>Demonstrates extensive abilities and/or a proven record of success as a contributor/leader in the following areas:<ul><li>Participating in integrated planning across multiple technology pillars including development of high-level pillar strategy operational plans;</li><li>Leading stakeholder management and driving the onboarding strategy of the deployment of Global Reporting and Analytics products across the PwC network;</li><li>Leading demand management process while partnering with product, technology and business stakeholders to define product vision and roadmap;</li><li>Addressing requests from PwC technology senior leadership for operational information across multiple pillars;</li><li>Developing leadership messaging for communications;</li><li>Preparing presentations to inform and influence leadership, stakeholders, committees etc.;</li><li>Managing issues across multiple pillars within the PwC technology organization;</li><li>Responding in a timely manner to completion of administrative / organizational deliverables;</li><li>Applying project management and agile knowledge to identify, escalate, and remove team impediments that jeopardize sprint goals;</li><li>Influencing project team members to identify and address project issues, including leadership and interdependent teams, and to promote self-directed teams by enabling open, transparent and clear communications;</li><li>Creating and maintaining sprint schedules based on information from the vendor and PwC task information, while incorporating updates and changes to the integrated project plan and preparing reports and presentations for executive levels;</li><li>Collaboratively managing Technology Leader and CoS expectations on a regular basis;</li><li>Managing all SOW deliverables and reporting project costs and forecasts on a regularly scheduled basis to project leadership and making recommendations to improve project effectiveness;</li><li>Managing internal and external project resources considering quality/acceptance of SOW deliverables internally and externally;</li><li>Applying knowledge of the Firm to the Project Management activities to comply with Firm policies and standards; and,</li><li>Promoting the use of collaboration tools like Meet, Web-ex, G Suite and team databases.</li></ul>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance. For positions in Colorado, visit the following link for information related to Colorado&#x27;s Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.

Global Technology Manager

'This position is responsible for managing the development and deployment of WebSphere Commerce and contributing to the overall architecture of the e-commerce Landscape. This requires comprehensive knowledge of products like HCL Commerce,  IBM WebSphere Commerce Suite, Art Technology Group (ATG), Hybris, Demandware and other e-commerce related tools. Additional responsibilities include technical leadership, monitoring other team members, and leading projects.

Manage the development and deployment of HCL Commerce and contribute to the overall architecture of the e-commerce Landscape.

Allocate resources and supervise direct reports.

Hire, develop, and motivate assigned staff.

Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices.

Ensure the delivery of high quality development code by building and enforcing guidelines and best practices. Perform periodic code reviews to ensure standards are being maintained.

Provide leadership, coaching, and mentoring as it relates to all development practices.

Understand the content and potential impact of future releases, short and long term, across all Tractor Supply Company (TSC) Omni-Channel initiatives.

Review and analyze existing applications and system effectiveness and efficiency, as well as develop strategies for improving or leveraging these systems.

Research and make recommendations on software products and services in support of procurement and development efforts.

Assess and cultivate long-term strategic goals for the Information Technology (IT) area of responsibility in conjunction with department managers, clients, and other key stakeholders.

Work in business facing roles to contribute throughout the end-to-end delivery lifecycle of complex and large-scale technology solutions.

Lead and manage on-shore, near shore, and off-shore development teams and vendors.

Experience: 10 or more years of progressive experience in e-commerce platform and tools is required.

Retail, online, and multi-channel retail experience (across shopper marketing, integrated marketing, and digital advertising/marketing media) is required.

Comprehensive knowledge of B2C and/or B2B e-commerce platforms.

Comprehensive knowledge of e-commerce customer experience monitoring and systems monitoring tools

Comprehensive knowledge of e-commerce tools such as HCL Commerce products, ATG, Hybris, and Demandware is required.

Proven ability in outstanding thought leadership and development of a team.

Proven ability in building effective cross-functional team relationships, including prior experience project managing with IT counterparts is required.

Superior ability in establishing effective processes and prioritizing across projects in a fast-paced, complex environment.

Superior ability to conduct research into software related issues.

Superior ability to manage and support third-party relationships.

Superior ability to develop bid requirements for e-commerce applications and upgrades, review submitted bids, and make appropriate decisions.

Superior ability to direct research or potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.

Superior ability to participate in the development and implementation of IT policies and procedures, including architecture, project management, and software development life cycle (SDLC) standards, purchasing, and service provision.

Superior ability to work independently and manage workload prioritization in order to deliver high quality work products on time and with minimal direction.

Superior communication, collaboration, and critical-thinking skills.

Ability to develop new problem-solving approaches and formulate innovative solutions.

Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our Team Members’ commitment to our Mission and Values.  With over 2,000 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 300 with annual revenues of more than $12 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

Tractor Supply Company offers a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TSC offers access to other Benefits such as a Health Savings Account, Life Insurance, 401(k), and an Employee Stock Purchase Plan.

Company Overview:&#x27;This position is responsible for managing the development and deployment of WebSphere Commerce and contributing to the overall architecture of the e-commerce Landscape. This requires comprehensive knowledge of products like HCL Commerce,  IBM WebSphere Commerce Suite, Art Technology Group (ATG), Hybris, Demandware and other e-commerce related tools. Additional responsibilities include technical leadership, monitoring other team members, and leading projects.Responsibilities:<ul><li>Manage the development and deployment of HCL Commerce and contribute to the overall architecture of the e-commerce Landscape.</li><li>Allocate resources and supervise direct reports.</li><li>Hire, develop, and motivate assigned staff.</li><li>Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices.</li><li>Ensure the delivery of high quality development code by building and enforcing guidelines and best practices. Perform periodic code reviews to ensure standards are being maintained.</li><li>Provide leadership, coaching, and mentoring as it relates to all development practices.</li><li>Understand the content and potential impact of future releases, short and long term, across all Tractor Supply Company (TSC) Omni-Channel initiatives.</li><li>Review and analyze existing applications and system effectiveness and efficiency, as well as develop strategies for improving or leveraging these systems.</li><li>Research and make recommendations on software products and services in support of procurement and development efforts.</li><li>Assess and cultivate long-term strategic goals for the Information Technology (IT) area of responsibility in conjunction with department managers, clients, and other key stakeholders.</li><li>Work in business facing roles to contribute throughout the end-to-end delivery lifecycle of complex and large-scale technology solutions.</li><li>Lead and manage on-shore, near shore, and off-shore development teams and vendors.</li></ul>Qualifications:<ul><li>Experience: 10 or more years of progressive experience in e-commerce platform and tools is required.</li><li>Retail, online, and multi-channel retail experience (across shopper marketing, integrated marketing, and digital advertising/marketing media) is required.</li><li>Experience w/Adobe Experience Management</li><li>Comprehensive knowledge of B2C and/or B2B e-commerce platforms.</li><li>Comprehensive knowledge of e-commerce customer experience monitoring and systems monitoring tools</li><li>Comprehensive knowledge of e-commerce tools such as HCL Commerce products, ATG, Hybris, and Demandware is required.</li><li>Proven ability in outstanding thought leadership and development of a team.</li><li>Proven ability in building effective cross-functional team relationships, including prior experience project managing with IT counterparts is required.</li><li>Superior ability in establishing effective processes and prioritizing across projects in a fast-paced, complex environment.</li><li>Superior ability to conduct research into software related issues.</li><li>Superior ability to manage and support third-party relationships.</li><li>Superior ability to develop bid requirements for e-commerce applications and upgrades, review submitted bids, and make appropriate decisions.</li><li>Superior ability to direct research or potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.</li><li>Superior ability to participate in the development and implementation of IT policies and procedures, including architecture, project management, and software development life cycle (SDLC) standards, purchasing, and service provision.</li><li>Proficient in Microsoft Office Suite.</li><li>Superior ability to work independently and manage workload prioritization in order to deliver high quality work products on time and with minimal direction.</li><li>Superior communication, collaboration, and critical-thinking skills.</li><li>Ability to develop new problem-solving approaches and formulate innovative solutions.</li></ul>Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our Team Members’ commitment to our Mission and Values.  With over 2,000 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 300 with annual revenues of more than $12 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!Tractor Supply Company offers a competitive Benefits package, including Medical, Dental, &amp; Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TSC offers access to other Benefits such as a Health Savings Account, Life Insurance, 401(k), and an Employee Stock Purchase Plan.

Mgr, IT eCommerce Development

Job Title - TBR Marketing Specialist (Product Management and OE Engineer)

Report to - General Manager, TBR Marketing

Responsible for interacting and coordinating TBR product development and business relationships on behalf of the company to ensure product operation strategy is aligned with business goals.

Product Management Key Accountabilities:Provide marketing and sales management with tire market and product assessment data for planning new product, revitalizing older products, and integrating products and service

Implement and monitor all phases of product initiatives and releases, working with sales force on testing results

Develop business and marketing plans for assigned product/sales plans and implementation strategies

Participate in and evaluate market research and analysis, promotions for TBR products

Establish product development plans & strategies to expand the customer base

Obtain current market information and trends, maintaining awareness of competition

Monitor sales volume and contribution potential of all brands/products

Any other duties/responsibilities as assigned by Management

Communication/Customer Presentations & Visits: Customer technical presentations (engineering, product planning, purchasing)
Warehouse, plant and assembler visits (Quality, STA, Wheel Room, etc.)

Tire Development (if needed)Review RFQ with Hankook R&D and Lead on TA review provided accurate TA

Negotiate ER with customer and fully understand requirements
Present technical review to customer

Ensure all submission and testing timings are met

Manage new program development projects and provide regular development updates to customer

Coordinate all the TBR OE technical activities between the customers and Hankook team

Validation and PPAPRequest validation tests

Assemble validation data book and get ESO

Manage PPAP, including approval drawings and all necessary paperwork

Customer Service and QualitySupport TBR OE customer service and quality issues

Manage quality issues including 8D, 5 Why, etc.

Provide initial quality response within 24 hours

Intermediate Microsoft office (EXCEL, PowerPoint, Word etc.)

Good communication and interpersonal skills

A bachelor's degree relevant to Business Administration preferred

At least 3 to 5 years of experience in Marketing or related field

Sufficient understanding for Truck & Bus Radial tire marketing field preferred

Position Identification:<ul><li>Job Title - TBR Marketing Specialist (Product Management and OE Engineer)</li><li>Job Function - TBR Marketing</li><li>Report to - General Manager, TBR Marketing</li></ul>Job Purpose:Responsible for interacting and coordinating TBR product development and business relationships on behalf of the company to ensure product operation strategy is aligned with business goals.Key Accountabilities:<ul><li>Product Management Key Accountabilities:Provide marketing and sales management with tire market and product assessment data for planning new product, revitalizing older products, and integrating products and service</li><li>Implement and monitor all phases of product initiatives and releases, working with sales force on testing results</li><li>Develop business and marketing plans for assigned product/sales plans and implementation strategies</li><li>Participate in and evaluate market research and analysis, promotions for TBR products</li><li>Establish product development plans &amp; strategies to expand the customer base</li><li>Obtain current market information and trends, maintaining awareness of competition</li><li>Monitor sales volume and contribution potential of all brands/products</li><li>Any other duties/responsibilities as assigned by Management</li></ul>OE Engineer Key Accountabilities:<ul><li>Communication/Customer Presentations &amp; Visits: Customer technical presentations (engineering, product planning, purchasing) Warehouse, plant and assembler visits (Quality, STA, Wheel Room, etc.)</li><li>Access portals</li><li>Tire Development (if needed)Review RFQ with Hankook R&amp;D and Lead on TA review provided accurate TA</li><li>Negotiate ER with customer and fully understand requirements Present technical review to customer</li><li>Ensure all submission and testing timings are met</li><li>Manage new program development projects and provide regular development updates to customer</li><li>Attend testing when necessary</li><li>Coordinate all the TBR OE technical activities between the customers and Hankook team</li><li>Validation and PPAPRequest validation tests</li><li>Assemble validation data book and get ESO</li><li>Manage PPAP, including approval drawings and all necessary paperwork</li><li>Customer Service and QualitySupport TBR OE customer service and quality issues</li><li>Manage quality issues including 8D, 5 Why, etc.</li><li>Provide initial quality response within 24 hours</li></ul>Level of Accountabilities:<ul><li>Individual contributor</li></ul>Core Competencies:<ul><li>Strategical marketing function &amp; skills</li><li>Intermediate Microsoft office (EXCEL, PowerPoint, Word etc.)</li><li>Good communication and interpersonal skills</li><li>Strong SAP knowledge &amp; execution skills</li></ul>Qualifications:<ul><li>A bachelor&#x27;s degree required</li><li>A bachelor&#x27;s degree relevant to Business Administration preferred</li><li>At least 3 to 5 years of experience in Marketing or related field</li><li>Sufficient understanding for Truck &amp; Bus Radial tire marketing field preferred</li></ul>

TBR Marketing/Product Manager

Lime is the world's largest shared electric vehicle company. We are on a mission to build a future of transportation that is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered more than 250 million electric bike and scooter rides in more than 200 cities across five continents, saving an estimated 60+ million car trips. Learn more at li.me!

Lime is looking for a IT Help Desk Manager  who is an excellent communicator that finds innovative ways to improve the customer experience while working to define priorities and track key performance metrics. We look to automate and future-proof the work we do so that we can focus on the road ahead of us. You will be given the opportunity to help improve our existing IT functions and educate employees through knowledge management and training.

The ideal candidate is part visionary, part leader, part builder, part operator. If you want to be part of a technology team at a company that is changing the world, read on!

Troubleshoot and communicate basic, routine, and advanced technical inquiries and escalations clearly and concisely

Assist in IT orientations for all new hires and contractors - including provisioning accounts and asset management

Maintain existing IT processes, procedures, and trainings, while creating and documenting new ones in our knowledge base/help center

Define the knowledge management strategy for our knowledge base with high quality, up-to-date, and searchable content for employees of varying skill levels

Provide relevant coaching, training and support to champion a self-service culture

Track daily, weekly and monthly metrics to better understand how our employees interact with IT’s infrastructure with the goal of exceeding expectations in team performance

Manage and prioritize tasks/projects efficiently including solid resource planning and problem-solving skills

Build strong relationships with cross-functional teams and stakeholders to enable effective strategies for Help Desk optimization and automation

3+ years experience in a Senior, Lead or Managerial role within IT Support using help desk ticketing systems, preferably Zendesk

Working provisioning knowledge of relevant cloud software such as Okta, Google Workspaces, Zoom, Slack, JAMF, Jira and additional core systems

Experience supporting project phases such as, deployments and testing

In-depth knowledge of escalation procedures, incident management, and other disciplines related to Help Desk

Strong leadership ability and team spirit

Opportunity to revolutionize transportation in cities around the world with the leader in urban mobility solutions

Scale with a rapidly growing organization, with significant opportunity for growth

Play a role in the transformation of urban mobility and sustainability

Work with a team of successful, fun and motivated people

In accordance with Colorado State Law, if the candidate selected for this job resides in Colorado, the anticipated minimum salary will be $67,000, plus bonus and equity (when eligible), as well as benefits. Exact salary will ultimately depend on the candidate’s qualifications. In addition to base salary, this role will be eligible for a variable bonus based on a combination of management discretion and employee performance.

Lime is an Equal Opportunity Employer, but that’s only the start. We strive to build a workforce composed of individuals with different backgrounds, abilities, identities, and mindsets—not just to do great work, but to become a better company and grow as individuals.

Company Overview:Lime is the world&#x27;s largest shared electric vehicle company. We are on a mission to build a future of transportation that is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered more than 250 million electric bike and scooter rides in more than 200 cities across five continents, saving an estimated 60+ million car trips. Learn more at li.me!Lime is looking for a IT Help Desk Manager  who is an excellent communicator that finds innovative ways to improve the customer experience while working to define priorities and track key performance metrics. We look to automate and future-proof the work we do so that we can focus on the road ahead of us. You will be given the opportunity to help improve our existing IT functions and educate employees through knowledge management and training.The ideal candidate is part visionary, part leader, part builder, part operator. If you want to be part of a technology team at a company that is changing the world, read on!What You&#x27;ll Do:<ul><ul><li>Troubleshoot and communicate basic, routine, and advanced technical inquiries and escalations clearly and concisely</li><li>Assist in IT orientations for all new hires and contractors - including provisioning accounts and asset management</li><li>Maintain existing IT processes, procedures, and trainings, while creating and documenting new ones in our knowledge base/help center</li><li>Define the knowledge management strategy for our knowledge base with high quality, up-to-date, and searchable content for employees of varying skill levels</li><li>Provide relevant coaching, training and support to champion a self-service culture</li><li>Track daily, weekly and monthly metrics to better understand how our employees interact with IT’s infrastructure with the goal of exceeding expectations in team performance</li><li>Manage and prioritize tasks/projects efficiently including solid resource planning and problem-solving skills</li><li>Build strong relationships with cross-functional teams and stakeholders to enable effective strategies for Help Desk optimization and automation</li></ul></ul>About You:<ul><ul><li>3+ years experience in a Senior, Lead or Managerial role within IT Support using help desk ticketing systems, preferably Zendesk</li><li>Working provisioning knowledge of relevant cloud software such as Okta, Google Workspaces, Zoom, Slack, JAMF, Jira and additional core systems</li><li>Experience supporting project phases such as, deployments and testing</li><li>In-depth knowledge of escalation procedures, incident management, and other disciplines related to Help Desk</li><li>Strong leadership ability and team spirit</li></ul></ul>What We Offer:<ul><ul><li>Opportunity to revolutionize transportation in cities around the world with the leader in urban mobility solutions</li><li>Scale with a rapidly growing organization, with significant opportunity for growth</li><li>Play a role in the transformation of urban mobility and sustainability</li><li>Work with a team of successful, fun and motivated people</li><li>Competitive salary and benefits</li></ul></ul>In accordance with Colorado State Law, if the candidate selected for this job resides in Colorado, the anticipated minimum salary will be $67,000, plus bonus and equity (when eligible), as well as benefits. Exact salary will ultimately depend on the candidate’s qualifications. In addition to base salary, this role will be eligible for a variable bonus based on a combination of management discretion and employee performance.Lime is an Equal Opportunity Employer, but that’s only the start. We strive to build a workforce composed of individuals with different backgrounds, abilities, identities, and mindsets—not just to do great work, but to become a better company and grow as individuals.

IT Help Desk Manager 

The Lead Qualification Specialist 1 performs industry and country-specific  prospecting to uncover sales opportunities through discussions with solution decision makers at organizations.  This position is to determine if an organization is a viable sales opportunity for the company's products and then to appropriately transition that lead to appropriate sales channel to ensure a continuous pipeline of qualified sales opportunities.

Assist in lead generation for a singular industry; assist with multiple projects or calling campaigns simultaneously

Follow-up on inbound requests such as web inquiries or information requests from webinar attendees

Assist in outbound cold calls for lead generation

Assist with contact of prospects identified by sales and marketing at trade shows conferences and events

Collect and document key contact and qualification information from lead generation initiatives in clear succinct and actionable format

Perform basic research and navigate organizations to identify key contacts

Contribute to compliance and attainment of marketing and sales goals

Update CRM daily with accurate and timely information about new opportunities and existing customers

Ability to create sequences or cadences for outbound/inbound prospecting change to follow/execute on sequence

Bachelor's degree or equivalent experience

Speak or write with ease clarity and impact using a communication style appropriate to the subject and the audience

Self-motivated with high energy and an engaging level of enthusiasm

Able to thrive in a fast paced deadline driven environment

Demonstrated ability to establish rapport and gain the trust of others

Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information

Sharp fast learner with a curiosity for technology as well as aptitude

Assist with contact of prospects identified by sales and marketing at trade shows, conferences and events

Company Overview:<ul><li>The Lead Qualification Specialist 1 performs industry and country-specific  prospecting to uncover sales opportunities through discussions with solution decision makers at organizations.  This position is to determine if an organization is a viable sales opportunity for the company&#x27;s products and then to appropriately transition that lead to appropriate sales channel to ensure a continuous pipeline of qualified sales opportunities.</li></ul>Responsibilities:<ul><li>Assist in lead generation for a singular industry; assist with multiple projects or calling campaigns simultaneously</li><li>Follow-up on inbound requests such as web inquiries or information requests from webinar attendees</li><li>Assist in outbound cold calls for lead generation</li><li>Assist with contact of prospects identified by sales and marketing at trade shows conferences and events</li><li>Collect and document key contact and qualification information from lead generation initiatives in clear succinct and actionable format</li><li>Perform basic research and navigate organizations to identify key contacts</li><li>Contribute to compliance and attainment of marketing and sales goals</li><li>Update CRM daily with accurate and timely information about new opportunities and existing customers</li><li>Ability to create sequences or cadences for outbound/inbound prospecting change to follow/execute on sequence</li></ul>Minimum Qualifications:<ul><li>Bachelor&#x27;s degree or equivalent experience</li><li>Experience in relevant field</li><li>SF proficient</li><li>Strong writing typing and editing skills</li><li>Speak or write with ease clarity and impact using a communication style appropriate to the subject and the audience</li><li>Self-motivated with high energy and an engaging level of enthusiasm</li><li>Able to thrive in a fast paced deadline driven environment</li><li>Demonstrated ability to establish rapport and gain the trust of others</li><li>Microsoft Windows and Office proficient</li><li>Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information</li><li>Sharp fast learner with a curiosity for technology as well as aptitude</li><li>Up to 10% travel time required</li></ul>What you will be doing:<ul><li>Assist in lead generation for a singular industry; assist with multiple projects or calling campaigns simultaneously</li><li>Follow-up on inbound requests such as web inquiries or information requests from webinar attendees</li><li>Assist in outbound cold calls for lead generation</li><li>Assist with contact of prospects identified by sales and marketing at trade shows, conferences and events</li><li>Collect and document key contact and qualification information from lead generation initiatives in clear, succinct and actionable format</li><li>Perform basic research and navigate organizations to identify key contacts</li><li>Contribute to compliance and attainment of marketing and sales goals</li><li>Update CRM daily with accurate and timely information about new opportunities and existing customers</li><li>Ability to create sequences or cadences for outbound/inbound prospecting change to follow/execute on sequence</li></ul>What will make you successful:<ul><li>Bachelor&#x27;s Degree</li><li>Microsoft Windows and Office proficient</li><li>Strong writing, typing and editing skills</li><li>Self-motivated, with high energy and an engaging level of enthusiasm</li><li>Able to thrive in a fast paced, deadline driven environment</li><li>Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience</li><li>Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information</li><li>Demonstrated ability to establish rapport and gain the trust of others</li><li>Sharp, fast learner with a curiosity for technology as well as aptitude</li><li>Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job</li></ul>

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