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The Director of the Baseline Tennis Center oversees all aspects of operations and events. Plan and implement all Gopher Women's Tennis workouts, practices and competitive matches. Maintain a wide array of tennis programming including University partners (PE/Kinesiology classes, Intramurals, RecWell Club), USTA, WTA, ITF and a variety of other users. Seek additional value added programming such as area schools and universities to host practices and matches. Oversight and management of the existing third party Lessons program (This position does not teach lessons). The Director is responsible for managing the operating budget for the facility, forecasting, and tracking revenue goals and providing proper financial oversight of all business operations. Facility management of the building with regards to daily custodial oversight, routine maintenance of buildings system, court care along with planning and executing timely facility maintenance such as court resurfacing, and other facility improvements.

Identify and coordinate facility improvements/repairs/maintenance, including a 5-year facility/equipment renewal plan.

Submit work orders for facility repairs/improvements to improve the overall operation and physical structure of the tennis complex.

Have a basic understanding of tennis related equipment -ball machines, stringing machines, court surfaces, netting systems.

Coordinate the daily maintenance and oversight of custodial tasks of the facility.

Assign event set up/tear down/clean up duties to employees, ensuring the smooth operation of events from start to finish.

Work cooperatively and coordinate efforts with other facility tenants as well as other areas within the athletic departments.

Operate, and monitor, building control systems for PA, AV, and scoreboards.

Work closely with coaching staff to plan and implement Gopher Team practices and competition schedules. Serve as on-site event manager for home Gopher Tennis competitions.

Marketing of the tennis facility to the tennis community, bringing non-University events to the facility to maximize revenue opportunities while maintaining a broad range of diverse tennis offerings.

Coordinate the implementation of tennis lessons, source/hire outside contractors to provide a tennis lesson program. Follow all University purchasing and contracting procedures.

Work cooperatively with and coordinate efforts with all user groups: Intercollegiate Athletics, the School of Kinesiology classes, recreational wellness programs, USTA and diverse groups and wide-ranging activities in the tennis community.

Assign duties, tasks, and work schedules of FT Staff while sharing nights and weekend coverage of tournaments and events.

Oversee the hiring, training, supervising employees while meeting the mission of the Baseline Tennis Center.

Conduct performance evaluations of all employees while providing meaningful goals and coaching to staff.

Oversee the supervision of part time staff (Student Employees).

Coordinate and assist in the hiring, training, and supervision of diverse part-time employees.

Oversight of duties, tasks, and work schedules including nights and weekend coverage.

Develop, distribute, and update employee policy and procedure manuals.

Conduct performance evaluations with regular feedback to goals and performance.

Prepare and implement the operating budget.

Maximize revenues in the tennis center and manage expenses on a daily/weekly/monthly/yearly basis within University policies and procedures.

Complete Facility Use Agreements and invoicing as required

Develop and implement the fee structure for the complex and evolve as the market requires.

Coordinate/delegate the ordering of equipment, supplies to operate the facility. Management and ordering of merchandise for resale at the Tennis Center.

Develop inventory control measures for supplies and equipment while properly separating duties with staff.

Operate general office equipment including computers for word processing, spreadsheets, and court scheduling software.

Tennis equipment oversight and coordination of repairs of facility equipment. Solicit and build relationships with tennis specific vendors for racquet and other tennis equipment repairs.

Ordering and disposal of equipment following University procedures.

1 Fulltime staff supervision. Will assist with, train, and oversee 40 hour per week intern. Also, will coordinate the recruiting, training, scheduling, and supervision of up to 15 part-time student employees. Training students and maintaining a tracking system for each employee is critical to operational success

Annual salary ranges from $63,000-$67,000.

BA/BS degree and 6 years' experience in Facility Operations that includes planning, assignment, and supervision of employees. Ability to work nights and weekends as scheduled with large or complex events.

Preferred: 3 years of Tennis Facility Operations experience preferred.

About the Job:The Director of the Baseline Tennis Center oversees all aspects of operations and events. Plan and implement all Gopher Women&#x27;s Tennis workouts, practices and competitive matches. Maintain a wide array of tennis programming including University partners (PE/Kinesiology classes, Intramurals, RecWell Club), USTA, WTA, ITF and a variety of other users. Seek additional value added programming such as area schools and universities to host practices and matches. Oversight and management of the existing third party Lessons program (This position does not teach lessons). The Director is responsible for managing the operating budget for the facility, forecasting, and tracking revenue goals and providing proper financial oversight of all business operations. Facility management of the building with regards to daily custodial oversight, routine maintenance of buildings system, court care along with planning and executing timely facility maintenance such as court resurfacing, and other facility improvements.Essential Functions30%- Facilities Operations<ul><li>Identify and coordinate facility improvements/repairs/maintenance, including a 5-year facility/equipment renewal plan.</li><li>Submit work orders for facility repairs/improvements to improve the overall operation and physical structure of the tennis complex.</li><li>Have a basic understanding of tennis related equipment -ball machines, stringing machines, court surfaces, netting systems.</li><li>Coordinate the daily maintenance and oversight of custodial tasks of the facility.</li><li>Assign event set up/tear down/clean up duties to employees, ensuring the smooth operation of events from start to finish.</li><li>Work cooperatively and coordinate efforts with other facility tenants as well as other areas within the athletic departments.</li><li>Operate, and monitor, building control systems for PA, AV, and scoreboards.</li><li>Other duties as assigned.</li></ul>20%- Programming Management<ul><li>Work closely with coaching staff to plan and implement Gopher Team practices and competition schedules. Serve as on-site event manager for home Gopher Tennis competitions.</li><li>Marketing of the tennis facility to the tennis community, bringing non-University events to the facility to maximize revenue opportunities while maintaining a broad range of diverse tennis offerings.</li><li>Coordinate the implementation of tennis lessons, source/hire outside contractors to provide a tennis lesson program. Follow all University purchasing and contracting procedures.</li><li>Work cooperatively with and coordinate efforts with all user groups: Intercollegiate Athletics, the School of Kinesiology classes, recreational wellness programs, USTA and diverse groups and wide-ranging activities in the tennis community.</li></ul>20%- PersonnelSupervision of one full time employee.<ul><li>Assign duties, tasks, and work schedules of FT Staff while sharing nights and weekend coverage of tournaments and events.</li><li>Oversee the hiring, training, supervising employees while meeting the mission of the Baseline Tennis Center.</li><li>Conduct performance evaluations of all employees while providing meaningful goals and coaching to staff.</li></ul>Oversee the supervision of part time staff (Student Employees).<ul><li>Coordinate and assist in the hiring, training, and supervision of diverse part-time employees.</li><li>Oversight of duties, tasks, and work schedules including nights and weekend coverage.</li><li>Develop, distribute, and update employee policy and procedure manuals.</li><li>Conduct performance evaluations with regular feedback to goals and performance.</li></ul>20% Budget Oversight<ul><li>Prepare and implement the operating budget.</li><li>Maximize revenues in the tennis center and manage expenses on a daily/weekly/monthly/yearly basis within University policies and procedures.</li><li>Complete Facility Use Agreements and invoicing as required</li><li>Develop and implement the fee structure for the complex and evolve as the market requires.</li></ul>10%- Merchandise and Equipment<ul><li>Coordinate/delegate the ordering of equipment, supplies to operate the facility. Management and ordering of merchandise for resale at the Tennis Center.</li><li>Develop inventory control measures for supplies and equipment while properly separating duties with staff.</li><li>Operate general office equipment including computers for word processing, spreadsheets, and court scheduling software.</li><li>Tennis equipment oversight and coordination of repairs of facility equipment. Solicit and build relationships with tennis specific vendors for racquet and other tennis equipment repairs.</li><li>Ordering and disposal of equipment following University procedures.</li></ul>Nonessential functions:Supervision:1 Fulltime staff supervision. Will assist with, train, and oversee 40 hour per week intern. Also, will coordinate the recruiting, training, scheduling, and supervision of up to 15 part-time student employees. Training students and maintaining a tracking system for each employee is critical to operational successAnnual salary ranges from $63,000-$67,000.Qualifications:Required Qualification:BA/BS degree and 6 years&#x27; experience in Facility Operations that includes planning, assignment, and supervision of employees. Ability to work nights and weekends as scheduled with large or complex events.Preferred: 3 years of Tennis Facility Operations experience preferred.

Director of Operations-Baseline Tennis Center

As a Market Manager specializing in Luminaire Level Lighting Controls (LLLCs), you will hold a crucial role in our organization, focusing on expanding our market presence and driving widespread adoption of LLLCs. Your primary responsibility will involve cultivating and maintaining relationships with key market actors, including contractors, systems integrators, corporate sustainability professionals, and specifiers. Through strategic engagement and collaboration, you will champion the integration of LLLCs into a broader range of projects, facilitating a sustainable and efficient approach to lighting solutions.

Market Stakeholder Engagement and Relationship Building:Develop and nurture relationships with contractors, systems integrators, sustainability representatives, fostering understanding and awareness of LLLCs
Execute engagement strategies, outlining the benefits and potential value of LLLCs for specific projects and document market stakeholder involvement.


Growth of Commercial Construction Market Penetration:Actively pursue and secure projects, driving segment growth and achieving sales targets for LLLCs.
Collaborate with market stakeholders to analyze tender invitations, prepare comprehensive bids aligning with tender specifications, and track project outcomes.
Strategically expand market reach by targeting prioritized areas or sectors within the commercial construction industry.
Recruit and identify pilot projects and execute support of these installations.


Project & Technical Support Coordination:Develop technical support contacts and tools, coordinating adequate support for project-related technical queries and challenges.
Document all technical support coordination activities, ensuring timely resolution of technical concerns

• Organize and lead construction project coordination meetings, involving various market stakeholders including:Manufacturer's representatives,
• Distributors,
• Programmers,
• Integrators,
• Installers, and
• End users and customer representatives

to ensure alignment of project requirements and expectations including:

Documenting control intent narratives and sequences of operations

Scheduling trainings (ie. Operations and maintenance, installation, programming, etc.)

Identifying action items and ensuring responsible parties are assigned, progress is tracked and objectives progress through completion

Document all project coordination activities, including meeting attendees, responsible parties, action items assigned, applicable next steps, timelines and expected outcomes.

Market Insights and Analysis:Identify relevant key players and drive participation in market research to identify emerging trends and market demands related to energy-efficient lighting technologies for optimal market penetration and adoption.
Stay informed about technological advancements and industry developments to tailor our approach accordingly.
Document trends to inform initiative strategy and contribute to the initiative's outreach including newsletter and blog.


Education, Training, Promotion and Advocacy:Develop and deliver training programs on LLLCs, represent the organization at industry events, and engage in industry associations to foster partnerships.
Develop educational programs and workshops aimed at educating market stakeholders on the benefits and applications of LLLCs.
Collaborate with internal teams to create engaging marketing materials and resources.
Adapt and tailor content based on relevant audiences from large broad-based groups to 1:1 specialized consultation.


Strong interpersonal and communication skills

Experience in commercial construction industries or a related field, with strong relationships among local commercial construction contractors, systems integrators, or corporate sustainability professionals

Demonstrated experience in navigating the commercial construction tendering process, including understanding bid documents, specifications, and proposal requirements.

Strong knowledge of tendering platforms, submission procedures, and exceptional interpersonal, communication, and presentation abilities

Strong motivation to work in the energy-efficiency field

Ability to work independently and as part of a team in a dynamic and fast-paced environment.

Experience with project facilitation, lighting controls systems, and/or building automation systems integration preferred

Familiarity with commercial energy codes, especially ASHRAE 90.1-2019, as pertaining to lighting controls requirements considered an asset

LC, PMP qualifications considered an asset

An equivalent combination of education, experience, and training that would provide the knowledge, skills, and abilities required for the successful performance of the essential job duties will also be considered.

If you are passionate about sustainable lighting solutions and possess the skills to drive market transformation, we invite you to apply and be a part of our team. Together, we can make a difference in the future of energy-efficient buildings.

Depending upon qualification and education, the hiring range for this position is expected to be $75-$80K.

Job Summary:As a Market Manager specializing in Luminaire Level Lighting Controls (LLLCs), you will hold a crucial role in our organization, focusing on expanding our market presence and driving widespread adoption of LLLCs. Your primary responsibility will involve cultivating and maintaining relationships with key market actors, including contractors, systems integrators, corporate sustainability professionals, and specifiers. Through strategic engagement and collaboration, you will champion the integration of LLLCs into a broader range of projects, facilitating a sustainable and efficient approach to lighting solutions.Key Responsibilities:<ul><li>Market Stakeholder Engagement and Relationship Building:Develop and nurture relationships with contractors, systems integrators, sustainability representatives, fostering understanding and awareness of LLLCs Execute engagement strategies, outlining the benefits and potential value of LLLCs for specific projects and document market stakeholder involvement. </li><li>Growth of Commercial Construction Market Penetration:Actively pursue and secure projects, driving segment growth and achieving sales targets for LLLCs. Collaborate with market stakeholders to analyze tender invitations, prepare comprehensive bids aligning with tender specifications, and track project outcomes. Strategically expand market reach by targeting prioritized areas or sectors within the commercial construction industry. Recruit and identify pilot projects and execute support of these installations. </li><li>Project &amp; Technical Support Coordination:Develop technical support contacts and tools, coordinating adequate support for project-related technical queries and challenges. Document all technical support coordination activities, ensuring timely resolution of technical concerns • Organize and lead construction project coordination meetings, involving various market stakeholders including:Manufacturer&#x27;s representatives, • Distributors, • Programmers, • Integrators, • Installers, and • End users and customer representatives</li></ul>to ensure alignment of project requirements and expectations including:<ul><li>Reviewing specifications,</li><li>Establishing controls objectives</li><li>Defining system capabilities</li><li>Assessing system architecture</li><li>Documenting control intent narratives and sequences of operations</li><li>Facilitating systems integrations,</li><li>Scheduling trainings (ie. Operations and maintenance, installation, programming, etc.)</li><li>Identifying action items and ensuring responsible parties are assigned, progress is tracked and objectives progress through completion</li><li>Document all project coordination activities, including meeting attendees, responsible parties, action items assigned, applicable next steps, timelines and expected outcomes.</li><li>Market Insights and Analysis:Identify relevant key players and drive participation in market research to identify emerging trends and market demands related to energy-efficient lighting technologies for optimal market penetration and adoption. Stay informed about technological advancements and industry developments to tailor our approach accordingly. Document trends to inform initiative strategy and contribute to the initiative&#x27;s outreach including newsletter and blog. </li><li>Education, Training, Promotion and Advocacy:Develop and deliver training programs on LLLCs, represent the organization at industry events, and engage in industry associations to foster partnerships. Develop educational programs and workshops aimed at educating market stakeholders on the benefits and applications of LLLCs. Collaborate with internal teams to create engaging marketing materials and resources. Adapt and tailor content based on relevant audiences from large broad-based groups to 1:1 specialized consultation. </li></ul>Qualifications:<ul><li>Strong interpersonal and communication skills</li><li>Experience in commercial construction industries or a related field, with strong relationships among local commercial construction contractors, systems integrators, or corporate sustainability professionals</li><li>Demonstrated experience in navigating the commercial construction tendering process, including understanding bid documents, specifications, and proposal requirements.</li><li>Strong knowledge of tendering platforms, submission procedures, and exceptional interpersonal, communication, and presentation abilities</li><li>Strong motivation to work in the energy-efficiency field</li><li>Ability to work independently and as part of a team in a dynamic and fast-paced environment.</li><li>Willingness to travel in-state required</li><li>Experience with project facilitation, lighting controls systems, and/or building automation systems integration preferred</li><li>Familiarity with commercial energy codes, especially ASHRAE 90.1-2019, as pertaining to lighting controls requirements considered an asset</li><li>LC, PMP qualifications considered an asset</li></ul>An equivalent combination of education, experience, and training that would provide the knowledge, skills, and abilities required for the successful performance of the essential job duties will also be considered.If you are passionate about sustainable lighting solutions and possess the skills to drive market transformation, we invite you to apply and be a part of our team. Together, we can make a difference in the future of energy-efficient buildings.CompensationDepending upon qualification and education, the hiring range for this position is expected to be $75-$80K.

Market Manager- Lighting Market Transformation

Job summary:
Under general supervision, leads the Enterprise Systems Division of Information Technology (IT) Services Department; manages the analysis, design, implementation, maintenance, problem resolution, and technical optimization of business applications and database management software in client-server, and Internet/Intranet environments.

Essential functions:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills.  This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
 
• Manages IT Enterprise Systems Division; exercises independent judgment within broad policy guidelines; evaluates and analyzes IT issues, and recommends and implements solutions; provides leadership, direction and guidance in IT strategies, policy development and priorities.
• Develops solutions for Enterprise System issues; monitors operations and assures the quality of the support services; analyzes operational results and develops action plans.
• Reviews Enterprise Systems operations and designs a technical management strategy to meet operational needs; defines resource requirements, and scope and priorities of projects.
• Develops methods to improve overall management and development of Enterprise Systems; assures effective communication of operational issues; manages system implementation and upgrade projects.
• Manages Enterprise Systems staff, develops priorities, and assigns tasks and projects; evaluates performance and resolves workload and technical issues; assures that appropriate services are provided, and goals are defined and achieved; develops staff skills and training plans; builds a team environment to maintain staff morale and unit cohesiveness.
• Manages all aspects of application and database projects and resources, including SAP • Enterprise System, Student Information System and Data Warehouse System.
• Manages web application, student information and SAP technical teams; recommends new technologies and ideas to IT leadership; provides guidance to technical and functional users.
• Manages the design, configuration, deployment and monitoring of SAP application security; leads the development of enterprise application architectures and database management policies and standards.
• Develops solutions to address coordination and integration of technologies, and assure that operational performance, scalability, capacity and security is aligned with current and future business needs.
• Provides senior-level technical support for IT system users; defines problems, identifies and isolates errors, and implements technical solutions to solve problems.
• Manages and enforces all aspects of system security and confidentiality of records and information; monitors IT systems and identifies security issues and violations of MPS policies and guidelines.
• Manages the creation and maintenance of technical documentation for hardware/software systems.
• Manages long range technology planning; evaluates current operations and future requirements; researches technology options and IT integration issues and develops solutions.
• Demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; acts in a manner that promotes a harmonious and effective workplace environment 
• Enthusiastically promotes the Superintendent's goals and priorities in compliance with all policies and procedures.
• Maintains absolute confidentiality of work-related issues, records and MPS information.
• Has access to any and all documents contained on District servers and individual office personal computers.  This includes highly confidential documents relating to individual employee private information, confidential departmental documents, including collective bargaining negotiations.  Maintains strict confidentiality of all document contents on any • District server or personal computer.
 
Bargaining Unit: MACA l Grade: 72 l Salary Range*: From $96,590  - $120,628 per year l FLSA Status: Exempt

*The salary range is provided by the collective bargaining agreement associated with this position. Actual pay will be based on selected candidates' experience.

Minimum qualifications:
Bachelor's Degree in Information Technology, Computer Science, or a closely related field; AND five (5) years of Enterprise System management and database administration experience OR an equivalent combination of education, training and experiences determined by Human Resources.   

Knowledge of:
• Principles and practices of technology management, infrastructure system development, and systems integration in a public sector environment.
• Principles and practices of network administration, access and security guidelines, troubleshooting techniques and internet technical knowledgebase services.
• Techniques and practices for efficient and cost-effective management of resources.
• Software applications and operating systems used at MPS, including Microsoft OS and MAC OS.
• Administration and maintenance principles of multiple network operating domains.
• Network topologies and protocols, and enterprise IT applications.
• Enterprise programming languages, including SAP R/3, and dynamic web applications.
• Techniques and procedures for coding, testing and debugging computer software programs.
• Project management planning principles, tools and techniques.

Skill in:
• Analyzing IT issues, evaluating alternatives, and developing solutions based on findings.
• Analyzing enterprise systems, identifying problems, and prioritizing multiple tasks and projects.
• Working independently in a technical environment with interlinked and changing priorities.
• Systems analysis, systems design, and application development using multiple programming languages and operating systems.
• Analyzing and modeling multi-functional data flows and infrastructure requirements.
• Providing top-tier technical support and resolving complex system problems and user conflicts.
• Quickly and effectively diagnosing and resolving technical problems in a network environment.
• Monitoring database and system performance and developing strategic management plans.
• Developing and administering IT plans, policies, and procedures.
• Managing staff, delegating tasks and authority, and coaching to improve staff performance.
• Preparing, reviewing and presenting management reports.
• Establishing and maintaining effective working relationships with co-workers and clients.
• Communicating effectively verbally and in writing.

License and certification requirements:
A valid Minnesota State Driver's License may be required

Physical demands and working environment:
Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage.

Job summary: Under general supervision, leads the Enterprise Systems Division of Information Technology (IT) Services Department; manages the analysis, design, implementation, maintenance, problem resolution, and technical optimization of business applications and database management software in client-server, and Internet/Intranet environments. Essential functions:Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: • Manages IT Enterprise Systems Division; exercises independent judgment within broad policy guidelines; evaluates and analyzes IT issues, and recommends and implements solutions; provides leadership, direction and guidance in IT strategies, policy development and priorities. • Develops solutions for Enterprise System issues; monitors operations and assures the quality of the support services; analyzes operational results and develops action plans. • Reviews Enterprise Systems operations and designs a technical management strategy to meet operational needs; defines resource requirements, and scope and priorities of projects. • Develops methods to improve overall management and development of Enterprise Systems; assures effective communication of operational issues; manages system implementation and upgrade projects. • Manages Enterprise Systems staff, develops priorities, and assigns tasks and projects; evaluates performance and resolves workload and technical issues; assures that appropriate services are provided, and goals are defined and achieved; develops staff skills and training plans; builds a team environment to maintain staff morale and unit cohesiveness. • Manages all aspects of application and database projects and resources, including SAP • Enterprise System, Student Information System and Data Warehouse System. • Manages web application, student information and SAP technical teams; recommends new technologies and ideas to IT leadership; provides guidance to technical and functional users. • Manages the design, configuration, deployment and monitoring of SAP application security; leads the development of enterprise application architectures and database management policies and standards. • Develops solutions to address coordination and integration of technologies, and assure that operational performance, scalability, capacity and security is aligned with current and future business needs. • Provides senior-level technical support for IT system users; defines problems, identifies and isolates errors, and implements technical solutions to solve problems. • Manages and enforces all aspects of system security and confidentiality of records and information; monitors IT systems and identifies security issues and violations of MPS policies and guidelines. • Manages the creation and maintenance of technical documentation for hardware/software systems. • Manages long range technology planning; evaluates current operations and future requirements; researches technology options and IT integration issues and develops solutions. • Demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; acts in a manner that promotes a harmonious and effective workplace environment • Enthusiastically promotes the Superintendent&#x27;s goals and priorities in compliance with all policies and procedures. • Maintains absolute confidentiality of work-related issues, records and MPS information. • Has access to any and all documents contained on District servers and individual office personal computers. This includes highly confidential documents relating to individual employee private information, confidential departmental documents, including collective bargaining negotiations. Maintains strict confidentiality of all document contents on any • District server or personal computer. Bargaining Unit: MACA l Grade: 72 l Salary Range*: From $96,590 - $120,628 per year l FLSA Status: Exempt *The salary range is provided by the collective bargaining agreement associated with this position. Actual pay will be based on selected candidates&#x27; experience. Minimum qualifications: Bachelor&#x27;s Degree in Information Technology, Computer Science, or a closely related field; AND five (5) years of Enterprise System management and database administration experience OR an equivalent combination of education, training and experiences determined by Human Resources. Knowledge of: • Principles and practices of technology management, infrastructure system development, and systems integration in a public sector environment. • Principles and practices of network administration, access and security guidelines, troubleshooting techniques and internet technical knowledgebase services. • Techniques and practices for efficient and cost-effective management of resources. • Software applications and operating systems used at MPS, including Microsoft OS and MAC OS. • Administration and maintenance principles of multiple network operating domains. • Network topologies and protocols, and enterprise IT applications. • Enterprise programming languages, including SAP R/3, and dynamic web applications. • Techniques and procedures for coding, testing and debugging computer software programs. • Project management planning principles, tools and techniques. Skill in: • Analyzing IT issues, evaluating alternatives, and developing solutions based on findings. • Analyzing enterprise systems, identifying problems, and prioritizing multiple tasks and projects. • Working independently in a technical environment with interlinked and changing priorities. • Systems analysis, systems design, and application development using multiple programming languages and operating systems. • Analyzing and modeling multi-functional data flows and infrastructure requirements. • Providing top-tier technical support and resolving complex system problems and user conflicts. • Quickly and effectively diagnosing and resolving technical problems in a network environment. • Monitoring database and system performance and developing strategic management plans. • Developing and administering IT plans, policies, and procedures. • Managing staff, delegating tasks and authority, and coaching to improve staff performance. • Preparing, reviewing and presenting management reports. • Establishing and maintaining effective working relationships with co-workers and clients. • Communicating effectively verbally and in writing. License and certification requirements: A valid Minnesota State Driver&#x27;s License may be required Physical demands and working environment: Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage.

Manager, Enterprise Systems

Become a part of the team behind the team.

As employees of the Portland Trail Blazers at the Rose Quarter, we do more than basketball. We bring people together to create extraordinary moments and lasting memories through the power of sports and entertainment. We are pioneers and innovators. We look for people who push boundaries, who dream, who are committed to inclusivity – who want to contribute to Rip City!

As our Event Production Manager, you will plan and oversee event production and technical operations for a wide range of sporting events, concerts, family shows, and conventions held at the Rose Quarter. This role is responsible for planning venue setup configuration and scheduling and managing labor to maximize the event results for our clients while maintaining a safe and fun environment for our guests and staff.

Prepare event materials including, but not limited to, CAD drawings, labor and equipment costs, and schedules.

Be a knowledgeable point of contact for event production personnel.

Evaluate rig plots for events or obtain structural analysis when needed from Structural Engineer and enforce the bridle plan.

Work with internal and external stakeholders to ensure safety and quality service in the technical and labor aspects of their event production.

Responsible for coordinating and supervising stagehand labor per event or maintenance needs.

Prepare detailed event labor and/or equipment estimates and final invoices/payroll for each event.

Provide game day technical support for both game and auxiliary functions.

Maintain selected facility electronic systems including sound, timing, scoring, radio re-transmission, and displays.

Track budget expenses and manage stagehand payroll.

Manage and/or perform preventative maintenance on all Production equipment.

Have at least 3-4 years of related work experience

Hold Proficiency in Microsoft Office applications and Auto CAD.

Have a general understanding of IT & AV systems and troubleshooting

Have proven track record to make critical decisions quickly in a high-paced environment.

Are able to establish and maintain effective working relationships with internal and external stakeholders.

Have an aptitude to learn, understand and operate various software interfaces.

Have some knowledge of stage language and can read and comprehend blueprints, drawings, and other related materials.

Knowledge of sports and entertainment event management and/or event operations.

Ability to work long hours including nights, weekends, and holidays as events dictate.

Preferred: some rigging knowledge including fall protection/ life safety requirements

Offers of employment are conditional upon successful results of an individual background investigation. We consider qualified applicants with criminal histories and review results on an individual basis

The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics.

We are an equal opportunity employer.   We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes:

Flexible Time Off (3 weeks + 11 holidays)

Free Parking + Discounted Mass Transit Passes

Overview:Become a part of the team behind the team.As employees of the Portland Trail Blazers at the Rose Quarter, we do more than basketball. We bring people together to create extraordinary moments and lasting memories through the power of sports and entertainment. We are pioneers and innovators. We look for people who push boundaries, who dream, who are committed to inclusivity – who want to contribute to Rip City!As our Event Production Manager, you will plan and oversee event production and technical operations for a wide range of sporting events, concerts, family shows, and conventions held at the Rose Quarter. This role is responsible for planning venue setup configuration and scheduling and managing labor to maximize the event results for our clients while maintaining a safe and fun environment for our guests and staff.Day-to-day:<ul><li>Prepare event materials including, but not limited to, CAD drawings, labor and equipment costs, and schedules.</li><li>Be a knowledgeable point of contact for event production personnel.</li><li>Evaluate rig plots for events or obtain structural analysis when needed from Structural Engineer and enforce the bridle plan.</li><li>Work with internal and external stakeholders to ensure safety and quality service in the technical and labor aspects of their event production.</li><li>Responsible for coordinating and supervising stagehand labor per event or maintenance needs.</li><li>Prepare detailed event labor and/or equipment estimates and final invoices/payroll for each event.</li><li>Provide game day technical support for both game and auxiliary functions.</li><li>Maintain selected facility electronic systems including sound, timing, scoring, radio re-transmission, and displays.</li><li>Track budget expenses and manage stagehand payroll.</li><li>Manage and/or perform preventative maintenance on all Production equipment.</li></ul>We&#x27;d like to hear from you if:<ul><li>Have at least 3-4 years of related work experience</li><li>Hold Proficiency in Microsoft Office applications and Auto CAD.</li><li>Must be comfortable with heights</li><li>Have a general understanding of IT &amp; AV systems and troubleshooting</li><li>Have proven track record to make critical decisions quickly in a high-paced environment.</li><li>Are able to establish and maintain effective working relationships with internal and external stakeholders.</li><li>Have an aptitude to learn, understand and operate various software interfaces.</li><li>Have some knowledge of stage language and can read and comprehend blueprints, drawings, and other related materials.</li><li>Knowledge of sports and entertainment event management and/or event operations.</li><li>Ability to work long hours including nights, weekends, and holidays as events dictate.</li><li>Preferred: some rigging knowledge including fall protection/ life safety requirements</li></ul>Offers of employment are conditional upon successful results of an individual background investigation. We consider qualified applicants with criminal histories and review results on an individual basisThe Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics.We are an equal opportunity employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Perks:We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes:<ul><li>Compensation: $80,000 - $85,000 annually</li><li>Competitive Healthcare Coverage</li><li>Retirement Plan</li><li>Paid Maternal &amp; Parental Leave</li><li>Flexible Time Off (3 weeks + 11 holidays)</li><li>Wellness Perks</li><li>Tuition Reimbursement</li><li>Free Parking + Discounted Mass Transit Passes</li><li>Discounted &amp; Complimentary Tickets</li><li>Ongoing Learning &amp; Development</li></ul>

Event Production Manager

University Human Resources is seeking a Training Specialist. This is a full-time (1.00 FTE), 12-month, professional faculty position.

Join the Office of University Human Resources Learning & Development team in supporting professional development for OSU employees! As a full-time Training Specialist, you will collaborate with the Learning & Development team to design, deliver, and evaluate university-wide training programs and professional development activities in areas of leadership, soft skills, and manager/supervisor development.

The Office of University Human Resources (UHR) directs a human resource management program, a benefits and a training and development program for all OSU employees. The Department's mission is to provide innovative leadership, direction, and services to achieve effective management of a quality workforce supporting teaching, research, and public service at Oregon State University.

The primary objective of the UHR Learning and Development (L&D) unit is to provide online and classroom training for employees in the area of soft skills, leadership, and manager/supervisor development. L&D blends a diverse knowledge of human and organizational behavior in both industry and higher education to unleash employee talent and maximize organizational outcomes. L&D programs and initiatives include:

Crucial Conversations for Mastering Dialogue

Core Curriculum for OSU Managers & Supervisors

The Training Specialist performs a variety of duties in the L&D unit, including: the design and development of comprehensive training plans, curriculum, and aids; the assessment of training needs and objectives, and designing and delivering responsive programs and initiatives; and, the implementation and facilitation of special tailored training events and programs.

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

More research funding than all public universities in Oregon combined

1 of 3 land, sea, space and sun grant universities in the U.S.

2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

7 cultural resource centers that offer education, celebration and belonging for everyone

100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

35k+ students including more than 2.3k international students and 10k students of color

For more interesting facts about OSU visit: https://oregonstate.edu/about

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:

Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

Free confidential mental health and emotional support services, and counseling resources.

Retirement savings paid by the university.

A generous paid leave package, including holidays, vacation and sick leave.

Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.

10% Assessment, Documentation, & Logistics

Bachelor's degree in adult learning, education, instructional design, training & development, human resources, or a related field.

Four (4) years of relevant experience facilitating workforce development activities related to professional development, including three (3) years of relevant experience assessing, planning, designing, delivering, and evaluating training programs for adult learners.

Profound understanding of instructional design principles.

Familiarity with adult learning theories.

Proven ability to tailor training to various audience types.

Skilled in using various training delivery methods and technologies, including e-learning authoring tools and virtual learning environments.

Demonstrated experience with standard office software (such as Microsoft Word, Outlook, Excel, and PowerPoint).

Demonstrated experience moderating, managing, and teaching in remote classrooms (e.g., via Zoom).

Strong facilitation and presentation skills.

Excellent interpersonal skills, with the ability to build relationships at all organizational levels.

Proven ability to collaborate effectively with cross-functional teams and subject matter experts.

Strong organizational and time management skills.

Proven ability to handle multiple initiatives and prioritize accordingly.

Demonstrated commitment to creating and maintaining an inclusive, supportive, and safe environment for all (including students, faculty and staff, visitors, and external partners).

Demonstrable commitment to promoting and enhancing diversity.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months

This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

Master's degree in adult learning, organizational theory, instructional design, or a related field.

Prior experience providing training and development services within a complex organization.

Prior experience working in a higher-ed setting.

Certified as a Trainer in Crucial Conversations for Mastering Dialogue , FourSight Mindset Reveal , or related programs.

Learning Management System (LMS) proficiency:

Prior experience coordinating, authoring, and managing content within a Learning Management System (LMS).

Qualtrics (or other data collection software).

Drupal (or other web-based content management system).

Articulate (or other e-learning development software).

Ideal-Logic (or other registration software).

Box (or other cloud-based content management software).

Typical office environment, standard administrative schedule.

Some travel may be required (e.g., to deliver training at OSU -affiliated sites: OSU -Cascades, Hatfield Marine Science Center, Extensions).University Human Resources is seeking a Training Specialist. This is a full-time (1.00 FTE), 12-month, professional faculty position.

About the jobUniversity Human Resources is seeking a Training Specialist. This is a full-time (1.00 FTE), 12-month, professional faculty position.Join the Office of University Human Resources Learning &amp; Development team in supporting professional development for OSU employees! As a full-time Training Specialist, you will collaborate with the Learning &amp; Development team to design, deliver, and evaluate university-wide training programs and professional development activities in areas of leadership, soft skills, and manager/supervisor development.The Office of University Human Resources (UHR) directs a human resource management program, a benefits and a training and development program for all OSU employees. The Department&#x27;s mission is to provide innovative leadership, direction, and services to achieve effective management of a quality workforce supporting teaching, research, and public service at Oregon State University.The primary objective of the UHR Learning and Development (L&amp;D) unit is to provide online and classroom training for employees in the area of soft skills, leadership, and manager/supervisor development. L&amp;D blends a diverse knowledge of human and organizational behavior in both industry and higher education to unleash employee talent and maximize organizational outcomes. L&amp;D programs and initiatives include:<ul><li>New OSU Employee Orientation</li><li>OSU Critical Training program</li><li>FYI Friday program</li><li>Crucial Conversations for Mastering Dialogue</li><li>Foursight Mindset Reveal</li><li>Core Curriculum for OSU Managers &amp; Supervisors</li><li>OSU Managerial Excellence Program</li><li>LinkedIn Learning</li><li>My.Oregonstate Training Portal</li></ul>The Training Specialist performs a variety of duties in the L&amp;D unit, including: the design and development of comprehensive training plans, curriculum, and aids; the assessment of training needs and objectives, and designing and delivering responsive programs and initiatives; and, the implementation and facilitation of special tailored training events and programs.Why OSU?Working for Oregon State University is so much more than a job!Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don&#x27;t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.FACTS :<ul><li>Top 1.4% university in the world</li><li>More research funding than all public universities in Oregon combined</li><li>1 of 3 land, sea, space and sun grant universities in the U.S.</li><li>2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties</li><li>7 cultural resource centers that offer education, celebration and belonging for everyone</li><li>100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates</li><li>35k+ students including more than 2.3k international students and 10k students of color</li><li>217k+ alumni worldwide</li><li>For more interesting facts about OSU visit: https://oregonstate.edu/about</li></ul>Locations:Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.Oregon State&#x27;s beautiful, historic and state-of-the-art main campus is located in one of America&#x27;s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.Total Rewards Package:Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:<ul><li>Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.</li><li>Free confidential mental health and emotional support services, and counseling resources.</li><li>Retirement savings paid by the university.</li><li>A generous paid leave package, including holidays, vacation and sick leave.</li><li>Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.</li><li>Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.</li></ul>Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.Key Responsibilities75% Training Delivery and Facilitation10% Training Development and Design10% Assessment, Documentation, &amp; Logistics5% OtherWhat You Will NeedPreparatory experience:<ul><li>Bachelor&#x27;s degree in adult learning, education, instructional design, training &amp; development, human resources, or a related field.</li></ul>OR<ul><li>Four (4) years of relevant experience facilitating workforce development activities related to professional development, including three (3) years of relevant experience assessing, planning, designing, delivering, and evaluating training programs for adult learners.</li></ul>Demonstrated knowledge:<ul><li>Profound understanding of instructional design principles.</li><li>Familiarity with adult learning theories.</li><li>Proven ability to tailor training to various audience types.</li></ul>Proficiency in training delivery:<ul><li>Skilled in using various training delivery methods and technologies, including e-learning authoring tools and virtual learning environments.</li><li>Demonstrated experience with standard office software (such as Microsoft Word, Outlook, Excel, and PowerPoint).</li><li>Demonstrated experience moderating, managing, and teaching in remote classrooms (e.g., via Zoom).</li></ul>Facilitation skills:<ul><li>Strong facilitation and presentation skills.</li></ul>Collaboration and teamwork:<ul><li>Excellent interpersonal skills, with the ability to build relationships at all organizational levels.</li><li>Proven ability to collaborate effectively with cross-functional teams and subject matter experts.</li></ul>Organization and time management:<ul><li>Strong organizational and time management skills.</li><li>Proven ability to handle multiple initiatives and prioritize accordingly.</li></ul>Commitment to diversity &amp; inclusion:<ul><li>Demonstrated commitment to creating and maintaining an inclusive, supportive, and safe environment for all (including students, faculty and staff, visitors, and external partners).</li><li>Demonstrable commitment to promoting and enhancing diversity.</li></ul>Security requirements:<ul><li>This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months</li><li>This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver&#x27;s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.</li></ul>What We Would Like You To HaveAdvanced education:<ul><li>Master&#x27;s degree in adult learning, organizational theory, instructional design, or a related field.</li></ul>Professional experience:<ul><li>Prior experience providing training and development services within a complex organization.</li><li>Prior experience working in a higher-ed setting.</li></ul>Certifications:<ul><li>Certified as a Trainer in Crucial Conversations for Mastering Dialogue , FourSight Mindset Reveal , or related programs.</li></ul>Learning Management System (LMS) proficiency:<ul><li>Prior experience coordinating, authoring, and managing content within a Learning Management System (LMS).</li></ul>Technical proficiency:<ul><li>Technical proficiency with:</li><li>Qualtrics (or other data collection software).</li><li>Drupal (or other web-based content management system).</li><li>Articulate (or other e-learning development software).</li><li>Ideal-Logic (or other registration software).</li><li>Box (or other cloud-based content management software).</li></ul>Working Conditions / Work Schedule<ul><li>Typical office environment, standard administrative schedule.</li><li>Some travel may be required (e.g., to deliver training at OSU -affiliated sites: OSU -Cascades, Hatfield Marine Science Center, Extensions).University Human Resources is seeking a Training Specialist. This is a full-time (1.00 FTE), 12-month, professional faculty position.</li></ul>Join the Office of University Human Resources Learning &amp; Development team in supporting professional development for OSU employees! As a full-time Training Specialist, you will collaborate with the Learning &amp; Development team to design, deliver, and evaluate university-wide training programs and professional development activities in areas of leadership, soft skills, and manager/supervisor development.The Office of University Human Resources (UHR) directs a human resource management program, a benefits and a training and development program for all OSU employees. The Department&#x27;s mission is to provide innovative leadership, direction, and services to achieve effective management of a quality workforce supporting teaching, research, and public service at Oregon State University.The primary objective of the UHR Learning and Development (L&amp;D) unit is to provide online and classroom training for employees in the area of soft skills, leadership, and manager/supervisor development. L&amp;D blends a diverse knowledge of human and organizational behavior in both industry and higher education to unleash employee talent and maximize organizational outcomes. L&amp;D programs and initiatives include:<ul><li>New OSU Employee Orientation</li><li>OSU Critical Training program</li><li>FYI Friday program</li><li>Crucial Conversations for Mastering Dialogue</li><li>Foursight Mindset Reveal</li><li>Core Curriculum for OSU Managers &amp; Supervisors</li><li>OSU Managerial Excellence Program</li><li>LinkedIn Learning</li><li>My.Oregonstate Training Portal</li></ul>The Training Specialist performs a variety of duties in the L&amp;D unit, including: the design and development of comprehensive training plans, curriculum, and aids; the assessment of training needs and objectives, and designing and delivering responsive programs and initiatives; and, the implementation and facilitation of special tailored training events and programs.Why OSU?Working for Oregon State University is so much more than a job!Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don&#x27;t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.FACTS :<ul><li>Top 1.4% university in the world</li><li>More research funding than all public universities in Oregon combined</li><li>1 of 3 land, sea, space and sun grant universities in the U.S.</li><li>2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties</li><li>7 cultural resource centers that offer education, celebration and belonging for everyone</li><li>100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates</li><li>35k+ students including more than 2.3k international students and 10k students of color</li><li>217k+ alumni worldwide</li><li>For more interesting facts about OSU visit: https://oregonstate.edu/about</li></ul>Locations:Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.Oregon State&#x27;s beautiful, historic and state-of-the-art main campus is located in one of America&#x27;s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.Total Rewards Package:Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:<ul><li>Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.</li><li>Free confidential mental health and emotional support services, and counseling resources.</li><li>Retirement savings paid by the university.</li><li>A generous paid leave package, including holidays, vacation and sick leave.</li><li>Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.</li><li>Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.</li></ul>Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.Key Responsibilities75% Training Delivery and Facilitation10% Training Development and Design10% Assessment, Documentation, &amp; Logistics5% OtherWhat You Will NeedPreparatory experience:<ul><li>Bachelor&#x27;s degree in adult learning, education, instructional design, training &amp; development, human resources, or a related field.</li></ul>OR<ul><li>Four (4) years of relevant experience facilitating workforce development activities related to professional development, including three (3) years of relevant experience assessing, planning, designing, delivering, and evaluating training programs for adult learners.</li></ul>Demonstrated knowledge:<ul><li>Profound understanding of instructional design principles.</li><li>Familiarity with adult learning theories.</li><li>Proven ability to tailor training to various audience types.</li></ul>Proficiency in training delivery:<ul><li>Skilled in using various training delivery methods and technologies, including e-learning authoring tools and virtual learning environments.</li><li>Demonstrated experience with standard office software (such as Microsoft Word, Outlook, Excel, and PowerPoint).</li><li>Demonstrated experience moderating, managing, and teaching in remote classrooms (e.g., via Zoom).</li></ul>Facilitation skills:<ul><li>Strong facilitation and presentation skills.</li></ul>Collaboration and teamwork:<ul><li>Excellent interpersonal skills, with the ability to build relationships at all organizational levels.</li><li>Proven ability to collaborate effectively with cross-functional teams and subject matter experts.</li></ul>Organization and time management:<ul><li>Strong organizational and time management skills.</li><li>Proven ability to handle multiple initiatives and prioritize accordingly.</li></ul>Commitment to diversity &amp; inclusion:<ul><li>Demonstrated commitment to creating and maintaining an inclusive, supportive, and safe environment for all (including students, faculty and staff, visitors, and external partners).</li><li>Demonstrable commitment to promoting and enhancing diversity.</li></ul>Security requirements:<ul><li>This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months</li><li>This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver&#x27;s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.</li></ul>What We Would Like You To HaveAdvanced education:<ul><li>Master&#x27;s degree in adult learning, organizational theory, instructional design, or a related field.</li></ul>Professional experience:<ul><li>Prior experience providing training and development services within a complex organization.</li><li>Prior experience working in a higher-ed setting.</li></ul>Certifications:<ul><li>Certified as a Trainer in Crucial Conversations for Mastering Dialogue , FourSight Mindset Reveal , or related programs.</li></ul>Learning Management System (LMS) proficiency:<ul><li>Prior experience coordinating, authoring, and managing content within a Learning Management System (LMS).</li></ul>Technical proficiency:<ul><li>Technical proficiency with:</li><li>Qualtrics (or other data collection software).</li><li>Drupal (or other web-based content management system).</li><li>Articulate (or other e-learning development software).</li><li>Ideal-Logic (or other registration software).</li><li>Box (or other cloud-based content management software).</li></ul>Working Conditions / Work Schedule<ul><li>Typical office environment, standard administrative schedule.</li><li>Some travel may be required (e.g., to deliver training at OSU -affiliated sites: OSU -Cascades, Hatfield Marine Science Center, Extensions).</li></ul>

Training Specialist

Additional Details

M-F, hybrid remote. Infrequent on-call/weekend work may be required. Typical work schedule would be 3 days remote, 2 days on-site. Ability to commute to all OHSU and partner Portland area locations required.

 All are welcome 

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.Department Overview

We're Oregon Health & Science University's (OHSU) Information Technology Field Services team (FTS), a department that reports into the Information Technology Group's (ITG) Digital Strategy and Technology Services (DSTS) division. We are a department that provides direct support and services for endpoint technology that our customers at OHSU and partnerships use to pursue their vision: a healthier Oregon, and beyond. All of our work supports OHSU's academic, business, healthcare, research, and affiliated partnership initiatives.

 Function/Duties of Position 

Your role is to manage, champion, and advance best practices in delivering IT field services related to endpoint technology and equipment that enable our customers to perform their core work.

You report into the Director of Field Services and will lead a group of employees whose primary focus is to provide successful delivery of services in support of endpoint devices and ultimately, the customers who use them. You will spend time on-site with Field Analyst staff working to develop their skills and to stay informed on how ITG impacts our customers. You will be able to fulfill a managerial support role in FTS, acting as a back-up to the Service Desk and Endpoint Management manager functions in times where it is required.

You will develop and use measurable data as well as qualitative insight to recommend goals and the means to achieve them. You will act as a subject matter expert in IT Service Management. You will utilize ITIL based methodologies to inform how FTS shapes service delivery.

Because Your Focus Isn't Singular—it's Not Just On One Product, Program, Or Service—the Function Of The People You Manage, The Data You Gather, The Insights You Build, And The Recommendations You Make Cover Several Work Areas. Those Areas Include, But Aren't Limited ToOverall customer satisfaction related to IT Field Services and endpoint support at OHSU.
Leadership of a team of technical staff who are responsible for incident management, endpoint deployment and other work efforts related to providing endpoint and desktop application support.


• Lead the teams responsible for endpoint incident management and deployment.
• Devise and lead strategy for endpoint management.
• Drive a high level of customer satisfaction.
• Utilize technical and operational savvy to build and maintain a high functioning team.


Ultimately You Are Successful In This Role When

• Customer satisfaction has measurably increased.
• You are a leader of change.
• You provide a consistent approach that leads to building positive expectations for staff and customers.
• You are proactive in your approach to managing staff.
• You can utilize technical and managerial acumen to achieve results.
• You pay at least as much attention to our human systems as our technical ones.
• You use your experience to mentor and lead by example.
• Adoption of your suggestions improve team morale, behavior, or output.
• You and your team can articulate and satisfy performance indicators.


Bachelor's degree in a computer-related field or equivalent experience, and 3 years of related supervisory or leadership role experience.

Experience:

• Significant organizational and management skills, specifically within a large organization.
• IT project management experience.
• Experience in complex technology environment, including hands-on experience in direct customer support.
• Ability to analyze and produce data driven reporting from multiple sources.
• Field experience which includes resolving PC hardware and software problems, installing Microsoft Windows and Macintosh operating systems, and which includes field support experience,
• Experience with budgeting and preparing financial reports.
• Experience utliizing industry standard IT ticketing and project management applications.
• Experience with vendor relationships, particularly for hardware purchases


Job Related Knowledge, Skills, And Abilities:

• Strong verbal and written communication skills and professionalism
• Excellent customer service skills, success in working on a team and in leading successful projects.
• Broad range of knowledge of information technology services and solutions.
• Knowledge of customer service measurement and performance improvement principles and tools.
• Ability to operate in a highly stressful environment, demonstrating good judgment and creative, original thinking to address the demands of the business.
• Ability to influence, motivate and provide clear direction.
• Understanding of best practices concepts.
• Skilled in overseeing projects in a multi-tasking, multidisciplinary environment.


Registrations, Certifications, And/or Licenses
• Must possess or be able to obtain within 6 months:Microsoft MD102: Endpoint Administrator
• Apple OS Essentials
• Dell TechDirect certification for Desktop and Laptop rep airs


Additional Details M-F, hybrid remote. Infrequent on-call/weekend work may be required. Typical work schedule would be 3 days remote, 2 days on-site. Ability to commute to all OHSU and partner Portland area locations required. All are welcome Oregon Health &amp; Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.Department Overview We&#x27;re Oregon Health &amp; Science University&#x27;s (OHSU) Information Technology Field Services team (FTS), a department that reports into the Information Technology Group&#x27;s (ITG) Digital Strategy and Technology Services (DSTS) division. We are a department that provides direct support and services for endpoint technology that our customers at OHSU and partnerships use to pursue their vision: a healthier Oregon, and beyond. All of our work supports OHSU&#x27;s academic, business, healthcare, research, and affiliated partnership initiatives. Function/Duties of Position Your role is to manage, champion, and advance best practices in delivering IT field services related to endpoint technology and equipment that enable our customers to perform their core work. You report into the Director of Field Services and will lead a group of employees whose primary focus is to provide successful delivery of services in support of endpoint devices and ultimately, the customers who use them. You will spend time on-site with Field Analyst staff working to develop their skills and to stay informed on how ITG impacts our customers. You will be able to fulfill a managerial support role in FTS, acting as a back-up to the Service Desk and Endpoint Management manager functions in times where it is required. You will develop and use measurable data as well as qualitative insight to recommend goals and the means to achieve them. You will act as a subject matter expert in IT Service Management. You will utilize ITIL based methodologies to inform how FTS shapes service delivery. Because Your Focus Isn&#x27;t Singular—it&#x27;s Not Just On One Product, Program, Or Service—the Function Of The People You Manage, The Data You Gather, The Insights You Build, And The Recommendations You Make Cover Several Work Areas. Those Areas Include, But Aren&#x27;t Limited ToOverall customer satisfaction related to IT Field Services and endpoint support at OHSU. Leadership of a team of technical staff who are responsible for incident management, endpoint deployment and other work efforts related to providing endpoint and desktop application support. Your Primary Responsibilities Are To• Lead the teams responsible for endpoint incident management and deployment. • Devise and lead strategy for endpoint management. • Drive a high level of customer satisfaction. • Utilize technical and operational savvy to build and maintain a high functioning team. Ultimately You Are Successful In This Role When• Customer satisfaction has measurably increased. • You are a leader of change. • You provide a consistent approach that leads to building positive expectations for staff and customers. • You are proactive in your approach to managing staff. • You can utilize technical and managerial acumen to achieve results. • You pay at least as much attention to our human systems as our technical ones. • You use your experience to mentor and lead by example. • Adoption of your suggestions improve team morale, behavior, or output. • You and your team can articulate and satisfy performance indicators. Education Required Qualifications Bachelor&#x27;s degree in a computer-related field or equivalent experience, and 3 years of related supervisory or leadership role experience. Experience:• Significant organizational and management skills, specifically within a large organization. • IT project management experience. • Experience in complex technology environment, including hands-on experience in direct customer support. • Ability to analyze and produce data driven reporting from multiple sources. • Field experience which includes resolving PC hardware and software problems, installing Microsoft Windows and Macintosh operating systems, and which includes field support experience, • Experience with budgeting and preparing financial reports. • Experience utliizing industry standard IT ticketing and project management applications. • Experience with vendor relationships, particularly for hardware purchases Job Related Knowledge, Skills, And Abilities:• Strong verbal and written communication skills and professionalism • Excellent customer service skills, success in working on a team and in leading successful projects. • Broad range of knowledge of information technology services and solutions. • Knowledge of customer service measurement and performance improvement principles and tools. • Ability to operate in a highly stressful environment, demonstrating good judgment and creative, original thinking to address the demands of the business. • Ability to influence, motivate and provide clear direction. • Understanding of best practices concepts. • Skilled in overseeing projects in a multi-tasking, multidisciplinary environment. Registrations, Certifications, And/or Licenses • Must possess or be able to obtain within 6 months:Microsoft MD102: Endpoint Administrator • Apple OS Essentials • Dell TechDirect certification for Desktop and Laptop rep airs

Manager, Field Services

As the first face guests see when entering the Finkbine,  the receptionist plays a key role in setting the tone for every  interaction. The receptionist role is about more than receiving and  assisting visitors, it's an opportunity to create a warm and welcoming  environment for every person that walks in the door. The receptionist  also offers administrative support to the Affiliate department and  assists with basic database management.

Community Foundation of Greater Des Moines:

For  over 50 years, the Community Foundation of Greater Des Moines has  improved quality of life for all by promoting charitable giving,  connecting donors with causes they care about and providing leadership  on important community issues. We're simply better together.

The  Receptionist provides clerical support to the Community Foundation team  and basic administrative functions to the Affiliate department. This  support position amicably receives and assists visitors or callers to  the Community Foundation and assists with data entry and upkeep in the  Community Foundation's database.

Adaptability/Flexibility |Multitasking |Customer Focus | Attention to Detail/Accuracy | Initiative

Proven  ability to manage multiple projects and tasks simultaneously, set  priorities, handle numerous responsibilities, and work both  independently and in a team environment. Adaptable attitude, attention  to detail, organized, self-starter, requires little regular supervision.  Able to interact well with a variety of people. Ability to apply common  sense understanding to carry out instructions furnished in written or  oral form.

Associate's  degree from a two-year college or business school preferred. One to  three years related reception and/or administrative assistant  experience; or equivalent combination of education and experience.

Position Overview:As the first face guests see when entering the Finkbine, the receptionist plays a key role in setting the tone for every interaction. The receptionist role is about more than receiving and assisting visitors, it&#x27;s an opportunity to create a warm and welcoming environment for every person that walks in the door. The receptionist also offers administrative support to the Affiliate department and assists with basic database management.Community Foundation of Greater Des Moines:For over 50 years, the Community Foundation of Greater Des Moines has improved quality of life for all by promoting charitable giving, connecting donors with causes they care about and providing leadership on important community issues. We&#x27;re simply better together.Purpose of Position:The Receptionist provides clerical support to the Community Foundation team and basic administrative functions to the Affiliate department. This support position amicably receives and assists visitors or callers to the Community Foundation and assists with data entry and upkeep in the Community Foundation&#x27;s database.Core Competencies:Adaptability/Flexibility |Multitasking |Customer Focus | Attention to Detail/Accuracy | InitiativeQualifications:Proven ability to manage multiple projects and tasks simultaneously, set priorities, handle numerous responsibilities, and work both independently and in a team environment. Adaptable attitude, attention to detail, organized, self-starter, requires little regular supervision. Able to interact well with a variety of people. Ability to apply common sense understanding to carry out instructions furnished in written or oral form.Education and Experience:Associate&#x27;s degree from a two-year college or business school preferred. One to three years related reception and/or administrative assistant experience; or equivalent combination of education and experience.Salary:The Community Foundation is committed to pay equity and provides a comprehensive compensation package which includes annual salary and benefits benchmarking. Salary range will be shared with candidates prior to the interview process, or upon inquiry.Application Process:We encourage anyone considering the position to apply. This position will be filled when a qualified candidate is identified. Visit www.desmoinesfoundation.org/about-us/careers to learn more and apply.The Employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the Employer.

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