May 13, 2019

Airbnb hires ex-FBI deputy director as chief trust officer

Photo of sculpture of the red Airbnb logo in the company's Tokyo office.

Sculpture of Airbnb's logo at its Tokyo office. Photo: Toshifumi Kitamura/AFP/Getty Images

Airbnb has hired former FBI deputy director Sean Joyce as its first chief trust officer. He spent the last five years at PricewaterhouseCoopers, and will relocate to San Francisco.

Why it matters: Trust and safety are crucial to Airbnb's business, which essentially asks people to open their home to strangers. Over the years, the company has faced a number of challenges in the area, including guests damaging homes, guests experiencing unsafe situations and racial discrimination.

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