Mar 26, 2019

Health apps become suicide hotlines

WOman holding an iphone

Photo: Jaap Arriens/NurPhoto via Getty Images

Digital health apps are helping potentially suicidal patients, according to an interesting and surprisingly optimistic piece from Stat.

Details: These are mainly apps designed for other, non-emergency purposes — like Ada, a chatbot that gives users the most likely diagnoses based on symptoms they report. More than 130,000 users have told the app they're having suicidal thoughts, according to Stat.

  • Ada has a system in place to either suggest that you find someone to talk to or, if necessary, that you call an ambulance right away.

Strategies are mixed — one company told Stat it doesn't call the authorities when its clinicians sense a user in distress, but other operators, including tele-health companies where a nurse or doctor can see and hear their patient, said they've been able to intervene and help save lives.

The National Suicide Prevention Lifeline (1-800-273-8255) provides 24/7, free and confidential support for anyone in distress, in addition to prevention and crisis resources. Also available for online chat.

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