Jul 6, 2018

By the numbers: The robocall scourge

A person uses a smartphone

Robocalls have been on the rise. Photo: Maciej Luczniewski/NurPhoto via Getty Images

Robocalls are on the rise and have become a regular annoyance for the millions of Americans who complain to regulators about them.

Why it matters: The telecom industry and policymakers have taken steps to curb the influx of calls, but efforts have so far haven't made much of a dent in the problem. Still, some hope recent changes will stem the tide of annoying — and sometimes costly — robocalls.

By the numbers:

The robocall problem is growing.

  • There were roughly 4.1 billion robocalls in May, 2018, according to YouMail, which provides call-blocking software.
  • It was only 2.6 billion nationwide a year prior.

Consumers are frustrated.

  • The Federal Communications Commission receives around 200,000 complaints a year about unwanted calls, a spokesperson said.
  • The Federal Trade Commission reports that in the 2017 fiscal year, there were about 4.5 million complaints about robocalls violating a telemarketing rule.

The financial consequences.

  • A study by Truecaller, which makes caller ID software, estimates that in 2017 the total cost of phone scams was roughly $9.5 billion.
  • 21 Chinese immigrants had, as of this spring, lost $2.5 million to a robocall scam aimed at Chinese speakers, the NYPD said in April.
The bigger picture

Robocalls are hard to combat because because of the complexity of the telephone networks — which involve many different phone companies — reports the New York Times. Scammers have also taken to "spoofing" telephone numbers, which is why consumers see automated calls coming from numbers with their area code.

  • The national Do Not Call list failed to head off the recent wave of calls.

Yes, but: A renewed offense against the calls could reduce them over the next few years.

  • Telecom carriers are planning to roll out a system for verifying legitimate calls soon, the Wall Street Journal reports. The FCC is moving towards creating a standard for authenticating calls.
  • The FCC has also created rules that allow phone carriers to block malicious robocalls.

Editor's note: This story was updated to clarify that robocalls violate a broader telemarketing rule, whether or not the recipient is in the national Do Not Call registry.

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