Feb 13, 2019

Young people hate the health care system more

A clinic for climate therapy for asthma in France. Photo: BSIP/UIG via Getty Images

Young people are a lot less satisfied than older generations with the experience of going to the doctor, according to a new Accenture report.

By the numbers: 24% of Generation Z patients said they were dissatisfied or very dissatisfied with the convenience of using the traditional health care system, compared with just 4% of Baby Boomers.

  • Gen Z patients were also more dissatisfied than boomers about the ability to ask follow-up questions after an appointment and transparency about which tests would be done.
  • The biggest gaps, though, were in perceptions of the care itself.

Young people were also more likely to choose a provider based on their technological offerings — for example, whether appointments can be made online, or online access to health records.

My thought bubble: There's way too much hype around the idea that some app or whatever is going to turn the health care system upside down.

  • But in terms of the day-to-day patient experience, younger patients do seem to be dragging providers into the online world.
  • And to whatever extent that goes beyond pure convenience and actually promotes changes like better health records or some improved version of telehealth, there's some measurable-but-not-revolutionary chance to make the system work a little bit better.

Go deeper: The hidden cost of telehealth startups

Go deeper

Sanders addresses Russian interference in his campaign

Photo: Scott Olson/Getty Images.

Sen. Bernie Sanders sent a message to Russian President Vladimir Putin on the debate stage Tuesday, stating, "If I'm president of the United States, trust me, you're not going to interfere in any more American elections."

The big picture: It was unveiled last week that Russia has been interfering to boost Sanders' campaigns in an apparent attempt to strengthen President Trump's bid for reelection. Former New York Mayor Michael Bloomberg said that "Vladimir Putin thinks that Donald Trump should be president of the United States, and that's why Russia is helping [Sanders] get elected.

Debate night: Candidates' last face-off before Super Tuesday

Sanders, Biden, Klobuchar and Steyer in South Carolina on Feb. 25. Photo: Jim Watson/AFP via Getty Images

Sen. Bernie Sanders wants to keep his momentum after winning New Hampshire and Nevada, while former Vice President Joe Biden hopes to keep his own campaign alive. The other five candidates are just trying to hang on.

What's happening: Seven contenders for the Democratic presidential nomination are in Charleston, South Carolina, for the tenth debate, just days before the South Carolina primary and a week before Super Tuesday.

Axios Dashboard

Keep up with breaking news throughout the day — sign up for our alerts.