- The passenger in question was selected as part of United's procedures to make room for airline staff that needed to board.
- He "raised his voice and refused to comply," and each time they asked "he refused and became more and more disruptive and belligerent."
- Crew members "were left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight," and the passenger, "continued to resist - running back onto the aircraft in defiance of both our crew and security officials."
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