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Nam Y. Huh / AP

United's CEO Oscar Munoz wrote in an email that United is undergoing a review process of its policies for incentivizing volunteers after a passenger was removed forcibly from a flight from Chicago to Louisville earlier this week. "We are going to fix what's broken so this never happens again."

That includes a review of crew movement and an examination of partnerships with airport authorities and law enforcement. The Chicago Department of Aviation said the United incident wasn't in line with its standard operating procedure.

Three answers to lingering questions about United policies:

  1. Crew members needing rides will override paying customers: United Senior Spokesman Jonathan Guerin told Axios Tuesday the flight from which a passenger was dragged "was not an oversold flight," but that the four crew members who needed to board the flight were "must rides." Per internal company policy, that means when the crew showed up at the gate, "they became a part of the list of customers on that flight," and effectively the flight became Oversold. Why it matters: the flight wasn't oversold until the crew got there.
  2. The passenger had boarded the plane, right? Wrong: The flight "was technically still in the boarding process because the door had not closed." This matters because the contract says passengers can be "denied boarding" in Oversold situations.
  3. The crew members could have used other transportation, Guerin told Axios. This is something the review of policies will look into, per Guerin.

Go deeper

Biden's Day 1 challenges: The immigration reset

Illustration: Aïda Amer/Axios

President-elect Biden has an aggressive Day One immigration agenda that relies heavily on executive actions to undo President Trump's crackdown.

Why it matters: It's not that easy. Trump issued more than 400 executive actions on immigration. Advocates are fired up. The Supreme Court could threaten the Deferred Action for Childhood Arrivals (DACA) program, and experts warn there could be another surge at the border.

10 hours ago - Sports

Broncos and 49ers the latest NFL teams impacted by coronavirus crisis

From left, Denver Broncos quarterbacks Drew Lock, Brett Rypien and Jeff Driskel during an August training session at UCHealth Training Center in Englewood, Colorado. Photo: Justin Edmonds/Getty Images

The COVID-19 pandemic has thrown the NFL season into chaos, with all Denver Broncos quarterbacks sidelined, the San Francisco 49ers left without a home or practice ground and much of the Baltimore Ravens team unavailable, per AP.

Driving the news: The Broncos confirmed in a statement Saturday night that quarterbacks Drew Lock, Brett Rypien and Blake Bortles were identified as "high-risk COVID-19 close contacts" and will follow the NFL's mandatory five-day quarantine, making them ineligible for Sunday's game against New Orleans.

Updated 14 hours ago - Politics & Policy

Coronavirus dashboard

Illustration: Sarah Grillo/Axios

  1. Health: WHO: AstraZeneca vaccine must be evaluated on "more than a press release."
  2. Politics: McConnell temporarily halts in-person lunches for GOP caucusColorado Governor and partner test positive.
  3. Economy: Safety nets to disappear in DecemberAmazon hires 1,400 workers a day throughout pandemic.
  4. Education: U.S. public school enrollment drops as pandemic persists.
  5. Cities: Surge in cases forces San Francisco to impose curfew — Los Angeles County issues stay-at-home order, limits gatherings.
  6. Sports: NFL bans in-person team activities Monday as crisis engulfs league, Tuesday due to COVID-19 surge — NBA announces new coronavirus protocols.
  7. World: London police arrest more than 150 during anti-lockdown protests — Thailand, Philippines sign deal with AstraZeneca for vaccine.