Apr 11, 2017

United to review policies in wake of passenger removal

Nam Y. Huh / AP

United's CEO Oscar Munoz wrote in an email that United is undergoing a review process of its policies for incentivizing volunteers after a passenger was removed forcibly from a flight from Chicago to Louisville earlier this week. "We are going to fix what's broken so this never happens again."

That includes a review of crew movement and an examination of partnerships with airport authorities and law enforcement. The Chicago Department of Aviation said the United incident wasn't in line with its standard operating procedure.

Three answers to lingering questions about United policies:

  1. Crew members needing rides will override paying customers: United Senior Spokesman Jonathan Guerin told Axios Tuesday the flight from which a passenger was dragged "was not an oversold flight," but that the four crew members who needed to board the flight were "must rides." Per internal company policy, that means when the crew showed up at the gate, "they became a part of the list of customers on that flight," and effectively the flight became Oversold. Why it matters: the flight wasn't oversold until the crew got there.
  2. The passenger had boarded the plane, right? Wrong: The flight "was technically still in the boarding process because the door had not closed." This matters because the contract says passengers can be "denied boarding" in Oversold situations.
  3. The crew members could have used other transportation, Guerin told Axios. This is something the review of policies will look into, per Guerin.

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President Trump signed a $2.2 trillion coronavirus relief package on Friday, as infections in the U.S. topped 100,000 and more cities experience spikes of the novel coronavirus.

The big picture: The U.S. has the most COVID-19 cases in the world, exceeding China and Italy, per data from Johns Hopkins. A second wave of American cities, including Boston, Detroit, New Orleans and Philadelphia, are reporting influxes of cases.

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Italy on Friday reported 969 COVID-19 deaths over a 24-hour period, marking the deadliest single-day for the country since the global outbreak began, according to data from the Health Ministry.

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Coronavirus dashboard

Illustration: Sarah Grillo/Axios

  1. Global: Total confirmed cases as of 9 p.m. ET: 595,800 — Total deaths: 27,324 — Total recoveries: 131,006.
  2. U.S.: Leads the world in cases. Total confirmed cases as of 9 p.m. ET: 103,942 — Total deaths: 1,689 — Total recoveries: 870.
  3. Federal government latest: President Trump signed the $2 trillion coronavirus stimulus bill to provide businesses and U.S. workers economic relief.
  4. State updates: Nearly 92% of cities do not have adequate medical supplies — New York is trying to nearly triple its hospital capacity in less than a month.
  5. World updates: Italy reported 969 coronavirus deaths on Friday, the country's deadliest day.
  6. Business latest: President Trump authorized the use of the Defense Production Act to direct General Motors to build ventilators for those affected by COVID-19. White House trade adviser Peter Navarro has been appointed to enforce the act.
  7. 🏰 1 Disney thing: Both Disney World and Disneyland theme parks in the U.S. are closed until further notice.
  8. What should I do? Answers about the virus from Axios expertsWhat to know about social distancing.
  9. Other resources: CDC on how to avoid the virus, what to do if you get it.

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