United Airlines CEO Oscar Munoz testified in front of the House Transportation Committee during a hearing on airline customer service that was largely prompted by the forced removal of Dr. David Dao from a United flight last month, which Munoz called "a serious breach of public trust." Munoz promised repeatedly that the company would do better in the future:

• "If we break it, it is incumbent upon us to fix it."
• "We had a horrible failure three weeks ago. It is not who we are. It is not this company."
• "Our actions will speak indefinitely longer than our words. We will do better."