Mike Allen Apr 27, 2017
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United admits failures aboard Flight 3411 to Louisville

skinnylawyer / Flickr Creative Commons

Ahead of United CEO Oscar Munoz's appearance Tuesday before the House Transportation Committee, the airline today releases a report admitting "four key failures" aboard Flight 3411 from Chicago to Louisville on April 9, and 10 "significant customer-centric changes" to prevent such an incident from recurring.

Key quote: "We can never apologize enough for what occurred and our initial response that followed."