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Uber drivers pick up passengers during their commute

Jeff Jones, the former Target CMO who now presides over Uber's ride-hailing business, shared on Thursday some of the insights he's learned since joining the company in September:

  • Uber's "driver destination" option, which lets drivers pick up a passenger during their commute makes up 5% of all rides worldwide.
  • Drivers cash out $45 million in earnings every week via Uber's Instant Pay feature.
  • Uber has more than 1.5 billion drivers globally.
  • The company reduced the number of messages (SMS, email, etc.) it sends to drivers by 30% last month.

Areas for improvement: Jones also acknowledges that the company still has a lot of work to do when it comes to its support services for drivers, communicating with drivers, and continuing to improve its driver app.