Twitter is adding a new feature that will allow businesses to attach buttons (powered by bots) to conversations within its Direct Messages platform. The buttons will prompt actions depending on conversations.
It's Twitter's shot at trying to help businesses deliver better customer service through the platform, like letting people buy movie tickets, take quizzes, play games, or navigate to a web page where you can buy a product. The bot-driven conversations can help users perform new automated tasks, like visit a website, follow new accounts, or start conversations with other related accounts.
Why it matters: Bots open up ways for businesses to better engage customers. For Twitter, and other data-driven platforms, using audience data to target ads to drive sales is just one way businesses can leverage the platform. In adding this option, on top of other Direct Message additions added recently, Twitter is hoping to become a prime destination for brands to connect with consumers.