In the U.S. restaurant industry, tips have won. Everybody would benefit if they went away, but there's a collective action problem. So long as most restaurants collect tips, those restaurants' prices seem lower, and service-included rivals find it impossible to compete.
Ticket pricing, it turns out, works the same way. Everybody hates the "service" and "fulfillment" and other fees that get tacked on to ticket prices, but no one can afford to be the first mover.