Cell phones

FCC votes on action and legal framework to fight robocalls

Robocalls have been on the rise. Photo: Maciej Luczniewski/NurPhoto via Getty Images
Robocalls have been on the rise. Photo: Maciej Luczniewski/NurPhoto via Getty Images

The Federal Communications Commission voted on a ruling Thursday that would combat robocalls that spoof legitimate, in-service numbers and provide a legal framework for phone carriers to carry out the action.

Why it matters: Robocalls are one of the most universally complained-about issues in the U.S., with a total of 48 billion made in 2018 alone, per YouMail Robocall Index. Most major wireless carriers have already promised to implement standards that verify if a call is real or if it comes from a computer.

How a phone scam tied up a Maryland police call center

In a previously unreported event demonstrating both the risks all organizations face from threats to the telephone system and how to mitigate them, an Arabic-speaking phone scammer tied up the nonemergency police call centers in Maryland's Howard County with a flood of calls over two days in August, briefly disrupting services.

Why it matters: The scam was against the phone company, not against Howard County, a target picked at random. So while the county didn't lose money, it briefly lost use of its nonemergency call center.