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Quick listen: Inside Starbucks' racial sensitivity training

Starbucks racial insensitivity training sign
Starbucks closed on May 29 for racial insensitivity training. Photo: Xinhua/Yang Chenglin via Getty Images

Following the national outcry in response to the arrest of two black men at a Philadelphia Starbucks in April, the company shut all of its U.S. stores on May 29 to conduct racial sensitivity training. The New Yorker's Kelefa Sanneh sat in on one of the sessions, and recorded the podcast, titled "All the Caffeine in the World Doesn’t Make You Woke" on NPR's This American Life.

The big picture: Starbucks says the training day is the first step in a longer process aimed at helping customers "feel welcome" in the store. But, as Sanneh points out, the success of the company's efforts will be difficult to gauge moving forward.