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Illustration: Eniola Odetunde/Axios

Software bots are getting smarter and more capable, enabling them to automate much of the work carried out in offices.

Why it matters: Bots can make digital work more efficient by taking on onerous and repetitive white-collar tasks, but the better they get, the more competition they pose to skilled workers who might have thought themselves exempt from the job-disrupting effects of automation.

How it works: Think of bots as robotic assistants, acting in the background to simplify and streamline some of the less exciting but necessary aspects of digital work: scheduling meetings, approving expense requests, and probably somewhere, submitting TPS reports in triplicate, "Office Space"-style.

  • The broader industry goes by the faceless term "robotic process automation" (RPA), which perfectly describes the mundane nature of what the bots do, while obscuring just how enormous their impact might eventually be.
  • "When people think of automation, they think of actual robots," says Kevin Roose, a tech reporter at the New York Times and the author of the new book "Futureproof: 9 Rules for Humans in the Age of Automation." "But RPA is a huge industry that basically no one knows exists, and it really is accelerating."

By the numbers: A recent report by Gartner found spending on enterprise software is expected to grow 8.8% to $505 billion this year, with much of the money flowing to RPA and other forms of digital work automation.

  • The forced shift to remote work sped the trend — in a survey by Deloitte last year, 73% of global executives reported their company was investing in intelligent automation, up from 58% in 2019.
  • UiPath, a global leader in RPA, announced a $750 million fundraising round last month and is currently valued at $35 billion, with plans to go public later this year.

Be smart: Not every bot can be classified as AI, but they are getting smarter. And while artificial intelligence can't yet handle the general tasks that humans can in the workplace, the machines can be very good at automating specific tasks.

  • The more robotic that digital workflow in the modern office becomes — meaning broken down into discrete, repeated tasks — the more room there is for bots to take over.
  • A single intelligent bot can't fully replace, say, a human HR worker, but over time, bots will likely be able to perform more and more of the tasks that make up that worker's job.

Context: Ideally, better bots should be able to free up human workers to focus on the more creative, productive aspects of their jobs, in the long tradition of time-saving automation.

  • Last year, Workato, a $1.7 billion intelligent automation startup, introduced its Autopilot package, which integrates bots into popular collaboration platforms like Slack and Microsoft Teams to assist employees working from home during the pandemic.
  • "It's not human mimicking," says Vijay Tella, Workato's CEO. "It's more systemic" — additive to human labor, rather than purely substitutive.

Yes, but: There's no doubt the bluntest form of RPA is designed to replace human labor when possible — which, over time as the bots improve, might include some who have assumed they were exempt from the effects of automation.

  • Researchers at Stanford University and the Brookings Institution looked at AI-related patent data and found that better-educated workers in analytic-technical and professional roles had higher exposure to the job-disrupting effects of artificial intelligence.
  • Bots are about bringing efficiency, and efficiency can be used to free up resources for further growth — or it can be used to trim payroll.
  • We'll likely see both.

What's next: Human workers can't compete with sleepless bots when it comes to efficiency, but they do possess interpersonal skills that no machine can match.

  • "We've had the wrong idea about which skills will be at risk," Roose says. "We should have been preparing people to do the things that machines can't do and to differentiate ourselves from AI through these deeply human skills that are hard to automate."
    • Picture a lawyer building lasting relationships with clients, rather than one who simply churns through contracts and briefs.

The catch: Much of the modern office workflow seems designed to downplay those very skills, a trend that has only been boosted by the shift to remote work, one where fellow employees are no longer flesh-and-blood humans but "dots in a Slack channel," notes Roose.

The bottom line: That which can be automated will be automated eventually, and much of the digital work that many of us spend our hours performing falls into precisely that category.

Go deeper

Airlines call for Biden admin's "immediate intervention" in 5G deployment

Photo: Tayfun Coskun/Anadolu Agency via Getty Images

The CEOs of leading U.S. air cargo and passenger carriers on Monday warned the Biden administration there could be "catastrophic disruption" after AT&T and Verizon deploy a new 5G service this week.

Driving the news: They said in a letter to Transportation Secretary Pete Buttigieg and other top federal officials ahead of the C-Band 5G service's deployment Wednesday that "the nation's commerce will grind to a halt" and "could potentially strand tens of thousands of Americans overseas."

Updated 3 hours ago - Energy & Environment

Thousands without power as "hazardous" winter storm lashes East Coast

Satellite imagery of the Northeastern U.S. taken by NOAA on Jan. 17. Photo: NOAA

A major winter storm lashed much of the East Coast Sunday and Monday, causing widespread power outages and disrupting travel over the holiday weekend.

The latest: Authorities in North Carolina confirmed that two people died in a car crash and that they responded 600 vehicle accidents during the storm on Sunday, per the Washington Post.

6 hours ago - Health

CDC director says COVID-19 messaging should have been clearer

Rochelle Walensky. Photo: Stefani Reynolds-Pool/Getty Images

Rochelle Walensky, director of the Centers for Disease Control and Prevention, said in an interview with the Wall Street Journal that the messaging around the COVID-19 pandemic and changing guidance should have been clearer.

State of play: Walensky is being coached by media experts and is planning to have more press briefings by herself in order to ensure that CDC is seen as an independent, scientific entity, rather than as a political one, the Journal reports.