Among some people, the talk is all robots, all the time. Not at Hilton Hotels. Matt Schuyler, Hilton's chief human resource officer, tells Axios that the chain is not contemplating robots to staff its front desks or to clean rooms — not now, and not in a decade either.
When it comes to cleaning, robots may get rooms somewhat scrubbed, "but I don't see in our lifetime robots cleaning rooms to the satisfaction of our guests," Schuyler says. It's a similar story with reception. "We want this to be a human experience."