May 28, 2024 - News

✈️ Charted: Airport complaints

Complaints reported per 100k passengers at DSM
Data: TSA via Data Liberation Project; Chart: Kavya Beheraj/Axios

Des Moines International Airport ranks just below the average rate of TSA complaints compared to other airports, per data from the transportation agency.

State of play: The airport ranked 38th in the country out of 103 major airports for the number of complaints per 100,000 passengers between January 2023 and January 2024.

Zoom in: TSA PreCheck was the subject of the vast majority of DSM's complaints (240), followed by screening (9), customer service (8) and mishandling passenger property (6), according to an analysis from the Data Liberation Project.

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