Responsible for writing, proofreading and copyediting publications for print and digital communication.

Ability to communicate effectively, both orally and written, and possess strong editing and copywriting skills.

Media relations experience on a diverse array of topics (outbound and inbound especially) - deal with both

Good content creation knowledge/experience around writing/messaging

Experience in journalism or writing news, features or marketing copy.

Experience or understanding of AI would be super helpful - definitely don't have to be an expert - would make assimilation into team super smooth

Large and complex company experience with a lot of layers

Summary:<ul><li>Responsible for writing, proofreading and copyediting publications for print and digital communication.</li><li>Ability to communicate effectively, both orally and written, and possess strong editing and copywriting skills.</li></ul>Top must have skills:<ul><li>Media relations experience on a diverse array of topics (outbound and inbound especially) - deal with both</li><li>Good content creation knowledge/experience around writing/messaging</li><li>Experience in journalism or writing news, features or marketing copy.</li></ul>Nice to have skills:<ul><li>Experience or understanding of AI would be super helpful - definitely don&#x27;t have to be an expert - would make assimilation into team super smooth</li><li>Large and complex company experience with a lot of layers</li></ul>Preferred Skills:<ul><li>Copyediting</li><li>Proofreading</li><li>Content Creation</li><li>Copywriting</li></ul>

Communications Specialist

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

The Marketing and Communications Specialist I is responsible for developing marketing and communications campaigns that support a positive brand reputation, increase awareness about organ and tissue donation for transplantation and research, encourage donor signups and promote various Donor Network West organizational initiatives.

Develop and write content for Donor Network West digital platforms including the website, social media, blog, and email

Maintain and update the Donor Network West newsroom section of the website consistently with fresh stories and information

Contribute to written material for DNWest’s newsletters, annual reports, or other documents

Manage @MyDNWest accounts on all social platforms

Develop creative content marketing and social media calendars

Create engaging social media campaigns in support of awareness months and industry events

Create, edit, publish and share engaging content daily with a focus on images, graphics, videos to grow fan engagement on all platforms

Communicate with followers, respond to questions in a timely manner and monitor fan conversations

Seek new prospects for mutual promotion and awareness for campaigns or events

Optimize company pages within each social media platform

Drive follower engagement with compelling calls to action

Collaborate with other departments and regions to manage and improve online brand identity

Escalate social community issues to the Marketing and Communications Manager in a timely manner

Track and analyze social media metrics to evaluate performance against objectives

Monitor social media channels for mentions of Donor Network West, competitors and keywords related to the Organ Procurement Organization (OPO) industry

Report on social media sentiment and competitor initiatives

Prepare and present social media reports to the marketing team and to senior management

Stay current on social media trends, actively testing new tools and channels

Work with cross-functional teams to story mine and identify communication opportunities that will resonate with the media and encourage organ and tissue donation.

Edit and proofread press releases, pitches, fact sheets, messaging, byline articles, case studies, white papers, social media posts, and media summaries.

Maintain external relationships with industry and trade group organizations and publications and other executive forms.

Support media training and presentation coaching initiatives.

Ensure all communications are clear, concise, on message, and brand.

Monitor, track and analyze media coverage to measure the success of the public relations program.

Good oral and written communication and presentation skills and the ability to interface with all levels of management and decision makers.

Good interpersonal and customer service skills.

An understanding of writing for social media and engaging online audiences.

A team player with a demonstrated ability to prioritize tasks and manage time effectively.

Pays attention to detail and has the ability to think both creatively and strategically.

Thrives in a fast-paced dynamic environment and adjusts to new priorities as required.

Bachelor’s degree in Marketing, Communication, Journalism, Public Relations, or related field preferred.

2-3 years of experience in marketing, communications, public relations, or corporate communications; agency experience preferred.

Has the ability to develop, implement, and execute successful public relations campaigns.

Some experience working with the media, writing and executing pitches, key messages, and communications materials.

Some experience with social media content creation and community management.

Good communication and copywriting skills.

Proficient in all Microsoft Suite products including Word, Excel andPowerPoint.

Proficient with online social media channels such as Facebook, Twitter, Instagram, Pinterest, and LinkedIn.

Must have ability to travel within the DNWest service area by car. Must maintain a valid CA driver’s license and current vehicle insurance based on CA minimum insurance coverage standards.

Salary data provided by third party sites do not accurately reflect our pay structure.

Company Overview:Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.At Donor Network West, we&#x27;re looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.Position Summary:The Marketing and Communications Specialist I is responsible for developing marketing and communications campaigns that support a positive brand reputation, increase awareness about organ and tissue donation for transplantation and research, encourage donor signups and promote various Donor Network West organizational initiatives.Essential Job Duties &amp; Responsibilities:Content Development:<ul><ul><li>Develop and write content for Donor Network West digital platforms including the website, social media, blog, and email</li><li>Maintain and update the Donor Network West newsroom section of the website consistently with fresh stories and information</li><li>Contribute to written material for DNWest’s newsletters, annual reports, or other documents</li></ul></ul>Social Media:<ul><ul><li>Manage @MyDNWest accounts on all social platforms</li><li>Develop creative content marketing and social media calendars</li><li>Create engaging social media campaigns in support of awareness months and industry events</li><li>Create, edit, publish and share engaging content daily with a focus on images, graphics, videos to grow fan engagement on all platforms</li><li>Communicate with followers, respond to questions in a timely manner and monitor fan conversations</li><li>Seek new prospects for mutual promotion and awareness for campaigns or events</li><li>Optimize company pages within each social media platform</li><li>Drive follower engagement with compelling calls to action</li><li>Collaborate with other departments and regions to manage and improve online brand identity</li><li>Escalate social community issues to the Marketing and Communications Manager in a timely manner</li><li>Track and analyze social media metrics to evaluate performance against objectives</li><li>Monitor social media channels for mentions of Donor Network West, competitors and keywords related to the Organ Procurement Organization (OPO) industry</li><li>Report on social media sentiment and competitor initiatives</li><li>Prepare and present social media reports to the marketing team and to senior management</li><li>Stay current on social media trends, actively testing new tools and channels</li></ul></ul>Media Relations:<ul><ul><li>Work with cross-functional teams to story mine and identify communication opportunities that will resonate with the media and encourage organ and tissue donation.</li><li>Edit and proofread press releases, pitches, fact sheets, messaging, byline articles, case studies, white papers, social media posts, and media summaries.</li><li>Maintain external relationships with industry and trade group organizations and publications and other executive forms.</li><li>Support media training and presentation coaching initiatives.</li><li>Ensure all communications are clear, concise, on message, and brand.</li><li>Monitor, track and analyze media coverage to measure the success of the public relations program.</li></ul></ul>Qualifications:<ul><ul><li>Good oral and written communication and presentation skills and the ability to interface with all levels of management and decision makers.</li><li>A good writer and storyteller.</li><li>Good interpersonal and customer service skills.</li><li>An understanding of writing for social media and engaging online audiences.</li><li>A team player with a demonstrated ability to prioritize tasks and manage time effectively.</li><li>Pays attention to detail and has the ability to think both creatively and strategically.</li><li>Thrives in a fast-paced dynamic environment and adjusts to new priorities as required.</li></ul></ul>Education &amp; Experience:<ul><ul><li>Bachelor’s degree in Marketing, Communication, Journalism, Public Relations, or related field preferred.</li><li>2-3 years of experience in marketing, communications, public relations, or corporate communications; agency experience preferred.</li><li>Has the ability to develop, implement, and execute successful public relations campaigns.</li><li>Some experience working with the media, writing and executing pitches, key messages, and communications materials.</li><li>Some experience with social media content creation and community management.</li><li>Good communication and copywriting skills.</li><li>Proficient in all Microsoft Suite products including Word, Excel andPowerPoint.</li><li>Proficient with online social media channels such as Facebook, Twitter, Instagram, Pinterest, and LinkedIn.</li><li>Must have ability to travel within the DNWest service area by car. Must maintain a valid CA driver’s license and current vehicle insurance based on CA minimum insurance coverage standards.</li></ul></ul>Salary data provided by third party sites do not accurately reflect our pay structure.

Marketing & Communications Specialist I

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.

KARL STORZ Endoscopy-America, Inc. is headquartered in El Segundo, California, and is responsible for all U.S. distribution and sales of endoscopes, instruments, imaging systems, electromechanical devices, and OR1® operating room integration technologies.

The Sales Executive, Head and Neck will sell, service and provide educational training for all KARL STORZ products (ENT, Bronchoscopy, Aesthetics, Odontology and Navigation) to the assigned accounts within the specified territorial boundaries. This position will support the San Francisco  area.   The hired candidate will be required to live in the area to best service our accounts.  (San Francisco or surrounding areas)

In addition, The Sales Executive will cover our Airway speciality and have the responsibility to sell, service, and provide educational training for all KARL STORZ Airway Management products within specific territorial boundaries.

Responsible for achievement of all assigned sales quotes as specified in the annual Business Plan and commission plan booklets.

Schedule and conduct in – service product training for new and existing acute care facility customers.

Submit, on quarterly basis, a listing of target accounts that will achieve the Head and Neck product segment’s assigned goals as specified in the annual Business Plan.

Follow up on all product leads and inquiries within the geographical territory and report the results to the Anesthesia/ Emergency Medicine Sales Manager and appropriate headquarters personnel.

Participate in local and national product fairs and conventions approved and assigned by the Anesthesia/ Emergency Medicine Sales Manager and headquarter personnel.

Conduct business within the assigned territory according to budgeted expenses.

Follow up on all product leads and inquiries within the geographical territory and report the results to the Head and Neck Sales Manager and appropriate headquarters personnel.

Participate in local and national product fairs and conventions approved and assigned by the Head and Neck Sales Manager and headquarter personnel.

Maintain contact and cooperation with all other KARL STORZ sales and sales support personnel

Maintain company property in a proper manner.

Technical Competency and Self – Development

Possess a general knowledge and awareness of the entire health care industry.

Possess a thorough knowledge and awareness of the medical device industry not just limited to those directly allied with KARL STORZ products.

Possess a complete knowledge of all KARL STORZ Head and Neck product lines to effectively answer questions and make sales presentations.

Possess a complete knowledge of the selling process leading to a successful close, including the use of the features, advantages, benefits approach and the side – by – side comparison selling technique.

Possess the competency to educate and train others, either on a one – to – one or group basis, to sell the use of KARL STORZ Head and Neck products in the most effective manner.

Constantly pursue a continuing program of self – improvement in all areas, particularly in terms of technical competency, time and territory management, and personal research.

Utilize Professional Sales Skills (PSS) to promote the sales of all KARL STORZ products.

Develop and maintain a positive business relationship with the key decision makers and department managers in all assigned accounts.

Assist customers in handling of all KARL STORZ product lines to include, but not limited to the following:

Submit on a quarterly basis a listing of target accounts that will achieve each Business Plan to the Head and Neck Sales Manager

Maintain all records and literature relating to the territory and performance of the position including, but not limited to the following:

Contract Agreements and Supporting Documentation

In – Service Training Tools and Demonstration Cases

Provide the Head and Neck Sales Manager and headquarters Bid Department all bid recaps available with the territory on a prompt and timely basis.

Complete all assignments for sales meetings and conventions.

Provide the Head and Neck Region Sales Manager, Area Director and Director of Head and Neck Marketing with information reports to include, but not limited to the following:

Bachelor’s Degree or 2 to 4 years of relevant experience preferably within sales.

This position requires daily driving to geographically dispersed accounts. If the candidate intends to drive a privately-owned vehicle, candidates must have a valid driver’s license in the state where the vehicle will be operated or in the state of residence.

Vaccine requirements at KARL STORZ due to COVID-19:

KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.

Employee Benefits Program Overview for U.S. Locations:

Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*

3 weeks’ vacation, 10 holidays plus paid sick time*

401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution

Tuition reimbursement of up to $5,250 per year

Fitness reimbursement up to $200 annually

Employee referral program of up to $2,000 per hire

*Field sales, internships and part-time employees are not eligible except for where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

Equal Employment Opportunity & Reasonable Accommodation Statement:

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences.  To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic.  KARL STORZ is also committed to providing reasonable accommodations during our recruitment process.  Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.

This recruitment assignment is being managed directly by KARL STORZ’s Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.

Company Overview:KARL STORZ SE &amp; Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.KARL STORZ Endoscopy-America, Inc. is headquartered in El Segundo, California, and is responsible for all U.S. distribution and sales of endoscopes, instruments, imaging systems, electromechanical devices, and OR1® operating room integration technologies.The Sales Executive, Head and Neck will sell, service and provide educational training for all KARL STORZ products (ENT, Bronchoscopy, Aesthetics, Odontology and Navigation) to the assigned accounts within the specified territorial boundaries. This position will support the San Francisco  area.   The hired candidate will be required to live in the area to best service our accounts.  (San Francisco or surrounding areas)In addition, The Sales Executive will cover our Airway speciality and have the responsibility to sell, service, and provide educational training for all KARL STORZ Airway Management products within specific territorial boundaries.Major Responsibilities:<ul><li>Responsible for achievement of all assigned sales quotes as specified in the annual Business Plan and commission plan booklets.</li><li>Schedule and conduct in – service product training for new and existing acute care facility customers.</li><li>Submit, on quarterly basis, a listing of target accounts that will achieve the Head and Neck product segment’s assigned goals as specified in the annual Business Plan.</li><li>Follow up on all product leads and inquiries within the geographical territory and report the results to the Anesthesia/ Emergency Medicine Sales Manager and appropriate headquarters personnel.</li><li>Participate in local and national product fairs and conventions approved and assigned by the Anesthesia/ Emergency Medicine Sales Manager and headquarter personnel.</li><li>Conduct business within the assigned territory according to budgeted expenses.</li><li>Follow up on all product leads and inquiries within the geographical territory and report the results to the Head and Neck Sales Manager and appropriate headquarters personnel.</li><li>Participate in local and national product fairs and conventions approved and assigned by the Head and Neck Sales Manager and headquarter personnel.</li><li>Maintain contact and cooperation with all other KARL STORZ sales and sales support personnel</li><li>Maintain company property in a proper manner.</li><li>Technical Competency and Self – Development</li><li>Possess a general knowledge and awareness of the entire health care industry.</li><li>Possess a thorough knowledge and awareness of the medical device industry not just limited to those directly allied with KARL STORZ products.</li><li>Possess a complete knowledge of all KARL STORZ Head and Neck product lines to effectively answer questions and make sales presentations.</li><li>Possess a complete knowledge of the selling process leading to a successful close, including the use of the features, advantages, benefits approach and the side – by – side comparison selling technique.</li><li>Possess the competency to educate and train others, either on a one – to – one or group basis, to sell the use of KARL STORZ Head and Neck products in the most effective manner.</li><li>Constantly pursue a continuing program of self – improvement in all areas, particularly in terms of technical competency, time and territory management, and personal research.</li></ul>Planning and Territory Management:<ul><li>Utilize Professional Sales Skills (PSS) to promote the sales of all KARL STORZ products.</li><li>Develop and maintain a positive business relationship with the key decision makers and department managers in all assigned accounts.</li><li>Assist customers in handling of all KARL STORZ product lines to include, but not limited to the following:</li></ul><ol><li>Order Entry and Standing Order</li><li>Return Good and Credit Policy</li><li>Invoicing</li><li>Delivery</li><li>Inventory Control</li><li>Product Selection</li></ol>Administrative Requirements:<ul><li>Submit on a quarterly basis a listing of target accounts that will achieve each Business Plan to the Head and Neck Sales Manager</li><li>Maintain all records and literature relating to the territory and performance of the position including, but not limited to the following:</li><li>Current Catalogs and Price Lists</li><li>Current Literature Files</li><li>Contract Agreements and Supporting Documentation</li><li>Current Account listing and Data Files</li><li>Current Product and Product Fact Manuals</li><li>In – Service Training Tools and Demonstration Cases</li><li>Current Policies and Procedures Manual</li><li>Current Presentation/Resource Binders</li><li>Provide the Head and Neck Sales Manager and headquarters Bid Department all bid recaps available with the territory on a prompt and timely basis.</li><li>Complete all assignments for sales meetings and conventions.</li><li>Provide the Head and Neck Region Sales Manager, Area Director and Director of Head and Neck Marketing with information reports to include, but not limited to the following:</li><li>Competitive Activity</li><li>Business Trends</li><li>Company Sponsored Product Promotions</li><li>Special Contracts</li><li>Payment Terms</li><li>Price Changes</li><li>Distribution Methods and Changes</li></ul>Qualifications:<ul><li>Bachelor’s Degree or 2 to 4 years of relevant experience preferably within sales.</li></ul>This position requires daily driving to geographically dispersed accounts. If the candidate intends to drive a privately-owned vehicle, candidates must have a valid driver’s license in the state where the vehicle will be operated or in the state of residence.Vaccine requirements at KARL STORZ due to COVID-19:KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.Employee Benefits Program Overview for U.S. Locations:<ul><li>Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*</li><li>3 weeks’ vacation, 10 holidays plus paid sick time*</li><li>401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution</li><li>Section 125 Flexible Spending Accounts</li><li>Life, STD, LTD &amp; LTC Insurance</li><li>Tuition reimbursement of up to $5,250 per year</li><li>Fitness reimbursement up to $200 annually</li><li>Employee referral program of up to $2,000 per hire</li><li>And much more!</li></ul>*Field sales, internships and part-time employees are not eligible except for where required by state law. Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.Equal Employment Opportunity &amp; Reasonable Accommodation Statement:KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences.  To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic.  KARL STORZ is also committed to providing reasonable accommodations during our recruitment process.  Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.Notice to Employment Agencies:This recruitment assignment is being managed directly by KARL STORZ’s Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.

Sales Executive, Head & Neck

The Lead Qualification Specialist 1 performs industry and country-specific  prospecting to uncover sales opportunities through discussions with solution decision makers at organizations.  This position is to determine if an organization is a viable sales opportunity for the company's products and then to appropriately transition that lead to appropriate sales channel to ensure a continuous pipeline of qualified sales opportunities.

Assist in lead generation for a singular industry; assist with multiple projects or calling campaigns simultaneously

Follow-up on inbound requests such as web inquiries or information requests from webinar attendees

Assist in outbound cold calls for lead generation

Assist with contact of prospects identified by sales and marketing at trade shows conferences and events

Collect and document key contact and qualification information from lead generation initiatives in clear succinct and actionable format

Perform basic research and navigate organizations to identify key contacts

Contribute to compliance and attainment of marketing and sales goals

Update CRM daily with accurate and timely information about new opportunities and existing customers

Ability to create sequences or cadences for outbound/inbound prospecting change to follow/execute on sequence

Bachelor's degree or equivalent experience

Speak or write with ease clarity and impact using a communication style appropriate to the subject and the audience

Self-motivated with high energy and an engaging level of enthusiasm

Able to thrive in a fast paced deadline driven environment

Demonstrated ability to establish rapport and gain the trust of others

Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information

Sharp fast learner with a curiosity for technology as well as aptitude

Assist with contact of prospects identified by sales and marketing at trade shows, conferences and events

Collect and document key contact and qualification information from lead generation initiatives in clear, succinct and actionable format

Strong writing, typing and editing skills

Self-motivated, with high energy and an engaging level of enthusiasm

Able to thrive in a fast paced, deadline driven environment

Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience

Sharp, fast learner with a curiosity for technology as well as aptitude

Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Company Overview:<ul><li>The Lead Qualification Specialist 1 performs industry and country-specific  prospecting to uncover sales opportunities through discussions with solution decision makers at organizations.  This position is to determine if an organization is a viable sales opportunity for the company&#x27;s products and then to appropriately transition that lead to appropriate sales channel to ensure a continuous pipeline of qualified sales opportunities.</li></ul>Responsibilities:<ul><li>Assist in lead generation for a singular industry; assist with multiple projects or calling campaigns simultaneously</li><li>Follow-up on inbound requests such as web inquiries or information requests from webinar attendees</li><li>Assist in outbound cold calls for lead generation</li><li>Assist with contact of prospects identified by sales and marketing at trade shows conferences and events</li><li>Collect and document key contact and qualification information from lead generation initiatives in clear succinct and actionable format</li><li>Perform basic research and navigate organizations to identify key contacts</li><li>Contribute to compliance and attainment of marketing and sales goals</li><li>Update CRM daily with accurate and timely information about new opportunities and existing customers</li><li>Ability to create sequences or cadences for outbound/inbound prospecting change to follow/execute on sequence</li></ul>Minimum Qualifications:<ul><li>Bachelor&#x27;s degree or equivalent experience</li><li>Experience in relevant field</li><li>SF proficient</li><li>Strong writing typing and editing skills</li><li>Speak or write with ease clarity and impact using a communication style appropriate to the subject and the audience</li><li>Self-motivated with high energy and an engaging level of enthusiasm</li><li>Able to thrive in a fast paced deadline driven environment</li><li>Demonstrated ability to establish rapport and gain the trust of others</li><li>Microsoft Windows and Office proficient</li><li>Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information</li><li>Sharp fast learner with a curiosity for technology as well as aptitude</li><li>Up to 10% travel time required</li></ul>What you will be doing:<ul><li>Assist in lead generation for a singular industry; assist with multiple projects or calling campaigns simultaneously</li><li>Follow-up on inbound requests such as web inquiries or information requests from webinar attendees</li><li>Assist in outbound cold calls for lead generation</li><li>Assist with contact of prospects identified by sales and marketing at trade shows, conferences and events</li><li>Collect and document key contact and qualification information from lead generation initiatives in clear, succinct and actionable format</li><li>Perform basic research and navigate organizations to identify key contacts</li><li>Contribute to compliance and attainment of marketing and sales goals</li><li>Update CRM daily with accurate and timely information about new opportunities and existing customers</li><li>Ability to create sequences or cadences for outbound/inbound prospecting change to follow/execute on sequence</li></ul>What will make you successful:<ul><li>Bachelor&#x27;s Degree</li><li>Microsoft Windows and Office proficient</li><li>Strong writing, typing and editing skills</li><li>Self-motivated, with high energy and an engaging level of enthusiasm</li><li>Able to thrive in a fast paced, deadline driven environment</li><li>Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience</li><li>Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information</li><li>Demonstrated ability to establish rapport and gain the trust of others</li><li>Sharp, fast learner with a curiosity for technology as well as aptitude</li><li>Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job</li></ul>

Lead Qualification Specialist 1

Do you believe that creators should have the ability to get paid for the value they give to their fans?

We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.

Our user base has doubled in the last year alone, and we have paid over $3.5 billion directly to creators on our platform. In order to support this level of growth, Patreon is looking for a Senior Manager for our IT team to join us in San Francisco.

Build world-class technical support capability for Patreon’s rapidly expanding employee base.

Push the state of the industry forward on hybrid work environments rethinking every page of the playbook (e.g., on meeting rooms, whiteboarding etc.) as necessary for this new normal.

Build the industry leading IT systems setup by partnering with business leaders to learn their needs and deploying state-of-the-art SaaS corporate applications.

Partner with the workplace team on office buildouts for Patreon worldwide, and ensure a great technical experience across all these offices.

Manage Patreon’s inventory of computer systems, printers, peripherals, and other equipment located throughout the organization.

Partner with our people team to ensure a seamless experience across all aspects of employee onboarding and off-boarding.

Partner with our security and infrastructure organizations to ensure good access control and general compliance practices, i.e., all employees have access to what they need to do their job, and no more access than necessary.

Prior experience with managing a team with proven high quality of talent.

Excellent communication and prioritization skills with the ability to lead through influence.

Proven ability to work across different functions and being able to adjust communication according to the intended audience.

High EQ and personable approach to management with a focus on coaching and mentoring.

Deeply technical and possessing the ability to deep dive into technical issues and approach as needed.

Passionate about building a world class engineering culture and passionate about contributing to the larger team outside their own.

At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.

Put Creators First. WHEN CREATORS WIN, WE WIN.

Build with Craft. WE SIGN OUR NAME TO EVERY DELIVERABLE.

Make it Happen. WE DON’T QUIT, WE LEARN AND DELIVER.

Win Together. WE GROW AS INDIVIDUALS, WE WIN AS A TEAM.

Check out TechCrunch’s article about our focus on membership.

Listen to our CEO Jack and Co-Founder Sam chat with Guy Raz on NPR’s How I Built This.

Check to see if you know a Patreon teammate on LinkedIn.

Do you believe that creators should have the ability to get paid for the value they give to their fans?We do, which is why we&#x27;re building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.Our user base has doubled in the last year alone, and we have paid over $3.5 billion directly to creators on our platform. In order to support this level of growth, Patreon is looking for a Senior Manager for our IT team to join us in San Francisco.What you will do:<ul><li>Build world-class technical support capability for Patreon’s rapidly expanding employee base.</li><li>Push the state of the industry forward on hybrid work environments rethinking every page of the playbook (e.g., on meeting rooms, whiteboarding etc.) as necessary for this new normal.</li><li>Build the industry leading IT systems setup by partnering with business leaders to learn their needs and deploying state-of-the-art SaaS corporate applications.</li><li>Partner with the workplace team on office buildouts for Patreon worldwide, and ensure a great technical experience across all these offices.</li><li>Manage Patreon’s inventory of computer systems, printers, peripherals, and other equipment located throughout the organization.</li><li>Partner with our people team to ensure a seamless experience across all aspects of employee onboarding and off-boarding.</li><li>Partner with our security and infrastructure organizations to ensure good access control and general compliance practices, i.e., all employees have access to what they need to do their job, and no more access than necessary.</li></ul>Skills and experience you possess:<ul><li>Prior experience with managing a team with proven high quality of talent.</li><li>Excellent communication and prioritization skills with the ability to lead through influence.</li><li>Proven ability to work across different functions and being able to adjust communication according to the intended audience.</li><li>High EQ and personable approach to management with a focus on coaching and mentoring.</li><li>Deeply technical and possessing the ability to deep dive into technical issues and approach as needed.</li><li>Passionate about building a world class engineering culture and passionate about contributing to the larger team outside their own.</li></ul>Who You&#x27;ll Work With:At Patreon, you&#x27;ll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.Our Core Values:<ul><li>Put Creators First. WHEN CREATORS WIN, WE WIN.</li><li>Build with Craft. WE SIGN OUR NAME TO EVERY DELIVERABLE.</li><li>Make it Happen. WE DON’T QUIT, WE LEARN AND DELIVER.</li><li>Win Together. WE GROW AS INDIVIDUALS, WE WIN AS A TEAM.</li></ul>Want to Learn More About Patreon?<ul><li>Check out TechCrunch’s article about our focus on membership.</li><li>Listen to our CEO Jack and Co-Founder Sam chat with Guy Raz on NPR’s How I Built This.</li><li>Check to see if you know a Patreon teammate on LinkedIn.</li></ul>

Senior Engineering Manager, Information Technology

We are looking for a highly driven and empathetic Associate Customer Success Manager to join our team. You will serve as a trusted advisor to customers across our enterprise data solutions to help unlock value and solve complex challenges. In this role, you'll be part of the CS team delivering solutions using cloud and open-source technology, content as a service (CaaS), and analytics. Learn more about Customer Success at LSEG.

Act as SME across LSEG Enterprise Data Solutions including Refinitiv Data Platform, Tick History, Real-Time – Optimized, Real-Time Managed Distribution Service, and DataScope, keeping up with industry trends and competitive landscape.

Trusted Advisor: Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER).

KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities.

Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy, and review milestones.

Own Customer Engagement: Educate, provide thought leadership, escalate customer issues, and gather customer feedback.

Drive organic expansion within book of business; proactively identify lead generation opportunities.

Partner with supporting teams and stakeholders to bring about best outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations, Proposition Sales, Product and Content Teams, and Developer Community).

Proactively identify risks and develop action plans to mitigate with stakeholders.

1+ years of relevant work experience in customer success, sales, consulting, and/or customer facing roles. SaaS and financial services/financial data experience preferred.

Experience or knowledge of implementing and supporting data and/or technology solutions.

You have success in building trust and driving results for a broad range of stakeholders: senior managers, developers, and/or day-to-day application users.

You have an aptitude for digesting and effectively communicating both business and technical concepts across audiences of varying ability.

Experience with APIs, cloud, and open-source technologies (AWS, GCP, Azure), Python, SQL, JSON a plus.

CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau…) a plus.

Solid interpersonal skills and experience building strong internal and external relationships. You strive to understand customers' business goals, anticipate future needs, and identify solutions.

Natural curiosity to seek out information and learn new skills across business and technology disciplines.

You focus on customer satisfaction and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption.

Highly motivated self-starter who works well with a lot of autonomy and little direction, and you understand when and how to appropriately involve others and ask for help.

You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through.

We've entered a new era of remote and hybrid work and we're committed to adapting to embrace this change.

Comprehensive medical, vision, and dental coverage

Strong sense of team collaborative, supportive work environment

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

We are looking for a highly driven and empathetic Associate Customer Success Manager to join our team. You will serve as a trusted advisor to customers across our enterprise data solutions to help unlock value and solve complex challenges. In this role, you&#x27;ll be part of the CS team delivering solutions using cloud and open-source technology, content as a service (CaaS), and analytics. Learn more about Customer Success at LSEG.What you&#x27;ll do:<ul><li>Act as SME across LSEG Enterprise Data Solutions including Refinitiv Data Platform, Tick History, Real-Time – Optimized, Real-Time Managed Distribution Service, and DataScope, keeping up with industry trends and competitive landscape.</li><li>Trusted Advisor: Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER).</li><li>KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities.</li><li>Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy, and review milestones.</li><li>Own Customer Engagement: Educate, provide thought leadership, escalate customer issues, and gather customer feedback.</li><li>Drive organic expansion within book of business; proactively identify lead generation opportunities.</li><li>Partner with supporting teams and stakeholders to bring about best outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations, Proposition Sales, Product and Content Teams, and Developer Community).</li><li>Proactively identify risks and develop action plans to mitigate with stakeholders.</li></ul>Who you are:<ul><li>1+ years of relevant work experience in customer success, sales, consulting, and/or customer facing roles. SaaS and financial services/financial data experience preferred.</li><li>Experience or knowledge of implementing and supporting data and/or technology solutions.</li><li>You have success in building trust and driving results for a broad range of stakeholders: senior managers, developers, and/or day-to-day application users.</li><li>You have an aptitude for digesting and effectively communicating both business and technical concepts across audiences of varying ability.</li><li>Experience with APIs, cloud, and open-source technologies (AWS, GCP, Azure), Python, SQL, JSON a plus.</li><li>CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau…) a plus.</li><li>Solid interpersonal skills and experience building strong internal and external relationships. You strive to understand customers&#x27; business goals, anticipate future needs, and identify solutions.</li><li>Natural curiosity to seek out information and learn new skills across business and technology disciplines.</li><li>You focus on customer satisfaction and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption.</li><li>Highly motivated self-starter who works well with a lot of autonomy and little direction, and you understand when and how to appropriately involve others and ask for help.</li><li>You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through.</li></ul>Education: BA/BSWe&#x27;ve entered a new era of remote and hybrid work and we&#x27;re committed to adapting to embrace this change.Benefits we offer:<ul><li>Competitive salary package</li><li>401(k) with matching contribution</li><li>Comprehensive medical, vision, and dental coverage</li><li>Flexible vacation and PTO policies</li><li>Flexible working time</li><li>Hybrid work opportunities</li><li>Learning and development support</li><li>Strong sense of team collaborative, supportive work environment</li></ul>At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants&#x27; and employees&#x27; religious practices and beliefs, as well as any mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Associate Customer Success Mgr, Pricing & Reference Services

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. When combined with its strength in performance, creative, and media, Merkle creates customer experiences that drive improved marketing results and shareholder value. With more than 9,600 employees globally, Merkle is headquartered in Columbia, Maryland, with over 50 locations worldwide.

Merkle is seeking an Audience Platform Specialist/Business Analyst to work with clients helping to develop and manage requirements for implementations of Salesforce Interaction Studio (Marketing Cloud – Personalization). The individual will focus on understanding the client’s business requirements, identifying opportunities within the business, presenting recommendations, and seeing those projects through to completion. This person should be experienced with traditional Business Analyst software development methodologies, personalization scenarios and implementation methods. This person should be comfortable communicating directly with client stakeholders. To be successful in this role, this person should be able to quickly understand and explain different technologies and solutions, explaining how they map to a client’s business needs.

· Perform business analysis on projects of moderate to high complexity

· Understand the project scope and high-level business requirements

· Assist to create high-level business requirements

· Review Statement of Work (SOW), project timeline, requirements and identify risks

· Facilitate and lead meetings with the client

· Analyze documentation from clients and vendors

· Create process/data flows to create a visual representation of requirements

· Define integration requirements for engineering teams

· Participate in design sessions and draft personalization use case scenarios

· Remove roadblocks for engineering team

· Assist to create QA test cases, client acceptance test plan and management of issue log

Company Overview:Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. When combined with its strength in performance, creative, and media, Merkle creates customer experiences that drive improved marketing results and shareholder value. With more than 9,600 employees globally, Merkle is headquartered in Columbia, Maryland, with over 50 locations worldwide.Merkle is seeking an Audience Platform Specialist/Business Analyst to work with clients helping to develop and manage requirements for implementations of Salesforce Interaction Studio (Marketing Cloud – Personalization). The individual will focus on understanding the client’s business requirements, identifying opportunities within the business, presenting recommendations, and seeing those projects through to completion. This person should be experienced with traditional Business Analyst software development methodologies, personalization scenarios and implementation methods. This person should be comfortable communicating directly with client stakeholders. To be successful in this role, this person should be able to quickly understand and explain different technologies and solutions, explaining how they map to a client’s business needs.Responsibilities:· Perform business analysis on projects of moderate to high complexity· Understand the project scope and high-level business requirements· Assist to create high-level business requirements· Review Statement of Work (SOW), project timeline, requirements and identify risks· Facilitate and lead meetings with the client· Analyze documentation from clients and vendors· Create process/data flows to create a visual representation of requirements· Define integration requirements for engineering teams· Participate in design sessions and draft personalization use case scenarios· Remove roadblocks for engineering team· Assist to create QA test cases, client acceptance test plan and management of issue log· Conduct showcases with clients to gather feedback throughout the project· Conduct peer reviews to ensure deliverable quality, help other business analysts grow and learn from their workQualifications:· Bachelor&#x27;s Degree in computer science, information technology, marketing, or related field· 3-6 years’ experience in formal business analyst/consulting and/or in a process-driven environment with effective documentation methods· Must have experience with Salesforce Interaction Studio (Marketing Cloud Personalization) – SFMC Certification is a plus· Must be able to thoroughly document requirements and solutions· Strong client-facing communication and presentation skills (written and oral)· Experience with the Software Development Lifecycle (SDLC) methodology· Skilled with Microsoft Word, Excel, PowerPoint and Visio· Experience with personalization/decisioning tools (such as, Thunderhead, Optimizely, Kitewheel, Dynamic Yield or Exponea) is a plus· Experience with Ecommerce, Content Management, CRM, and mobile platforms is a plus· Experience with Agile methodology is a plus· Willingness to travel domestically as needed for project activities (typically less than 5%)· Excellent problem-solving skills with the ability to drive to the root of questions/issues/concerns, identify next steps, and efficiently and effectively find resolutionsAdditional Information:All your information will be kept confidential according to EEO guidelines. Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions.Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere. The anticipated salary range for this position is $68,000-$106,000. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/

Job Listings

Need help?