Illustration: Sarah Grillo/Axios

Thanks to the coronavirus crisis, Big Tech, after battling criticism for three years, has an opportunity to show the upside of its scale and reach.

Why it matters: If companies like Facebook, Google and Amazon are able to demonstrate they can be a force for good in a trying time, many inside the companies feel, they could undo some of the techlash's ill will and maybe blunt some of the regulatory threats that loom over them.

According to insiders I talked to, the companies all view their roles similarly: to keep existing products working even amid new demand, provide accurate information and fight misinformation, and to help in the broader fight against the coronavirus.

What they're saying: "We just realize the seriousness of the moment and the importance of getting it right at a moment when our services are really needed," Facebook VP Molly Cutler said in an interview.

  • Cutler, who largely stays out of the media spotlight, leads Facebook's strategic response team, reporting to Sheryl Sandberg, and has been running the operations of its companywide virus response effort.

When you ask people at the companies, they say they want to help because it is the right thing to do. But many acknowledge they also hope that the public will start to see their companies they way they do.

These companies start with central positions in our new, virus-transformed lives.

  • Google's Search is where most people start their information hunts, and also plays a role in everything from video chatting to email and productivity software to entertainment (via YouTube).
  • Facebook's core service lets people see what their friends are up to, while Instagram, WhatsApp, Facebook Live and Facebook Messenger each help replace in-person contact.
  • Amazon delivers needed physical goods, and also digital entertainment through Prime Video, Audible and more.
  • Apple's devices and apps are helping people get their work done and keep the kids entertained.
  • Microsoft's shift to services over the past few years means that many workers can pick up at home where they left off at the office.

Now the companies are pushing hard not just to connect isolated people but also to promote reliable information that's desperately needed.

  • Facebook has been working with the World Health Organization since last month, offering free advertising space in the home feed to promote accurate info.
  • Google and YouTube are promoting information from the CDC, WHO and New York Times when people enter virus-related searches.
  • Google is also building some new websites to handle coronavirus information, as you may have heard.
  • Companies are also contributing to their communities, paying hourly workers even when their on-site jobs can't be performed, and taking other public-minded measures.

Yes, but: Despite these efforts, misinformation remains a constant problem.

  • Already, Facebook-owned WhatsApp has been home to some harmful rumors, a longstanding challenge within private messaging systems.
  • The big tech companies have announced they are working together to promote quality information, but they have yet to offer many details on that effort.
  • While trying to find ways to help, Google has found itself in a tough spot, with the White House repeatedly mischaracterizing and overstating its efforts.
  • On Tuesday, Facebook was also incorrectly flagging coronavirus news stories and other accurate information as spam or violations of community standards, as the result of what the company said was a bug.
  • The big companies also face the challenge of meeting the needs of the moment while also shorthanded themselves. Most are based in California and Washington, two states hard hit by the pandemic. Many of their workers are now also homeschool teachers and caregivers, while also trying to do their day jobs.

Our thought bubble: Critics who have raised alarms about Big Tech's concentration of power, manipulation of attention and misuse of user data aren't likely to give up their analyses just because the firms pitched in during a public health crisis. Nonetheless, the companies suddenly have a new opening to burnish their public images and win some more hearts and minds.

Go deeper

Updated 1 hour ago - Politics & Policy

Coronavirus dashboard

Illustration: Sarah Grillo/Axios

  1. Global: Total confirmed cases as of 12 p.m. ET: 12,772,755 — Total deaths: 566,036 — Total recoveries — 7,030,749Map.
  2. U.S.: Total confirmed cases as of 12 p.m. ET: 3,269,531 — Total deaths: 134,898 — Total recoveries: 995,576 — Total tested: 39,553,395Map.
  3. Politics: Trump wears face mask in public for first time.
  4. States: Florida smashes single-day record for new coronavirus cases with over 15,000.
  5. Public health: Trump's coronavirus testing czar says lockdowns in hotspots "should be on the table" — We're losing the war on the coronavirus.
  6. Education: Betsy DeVos says schools that don't reopen shouldn't get federal funds — Pelosi accuses Trump of "messing with the health of our children."
2 hours ago - Health

Florida smashes single-day record for new coronavirus cases

Data: Covid Tracking Project; Chart: Axios Visuals

Florida reported 15,299 confirmed coronavirus cases on Sunday — a new single-day record for any state, according to its health department.

The big picture: The figure shatters both Florida's previous record of 11,458 new cases and the single-state record of 11,694 set by California last week, according to AP. It also surpasses New York's daily peak of 11,571 new cases in April, and comes just a day after Disney World reopened in Orlando.

Pelosi: Trump is "messing with the health of our children" with push to open schools

House Speaker Nancy Pelosi said on CNN's "State of the Union" Sunday that Education Secretary Betsy DeVos' aggressive push to fully reopen schools this fall is "malfeasance and dereliction of duty," accusing the Trump administration of "messing with the health of our children."

Why it matters: Trump has demanded that schools reopen as part of his efforts to juice the economy by allowing parents to return to work, despite caution from health officials that little is known about how the virus impacts children.