Feb 25, 2019

Facebook content moderators speak out about difficulties of job

Photo: Jaap Arriens/NurPhoto via Getty Images

A dozen current and former employees who moderated disturbing and traumatic content for Facebook at a third-party contractor in Arizona told The Verge that their experiences caused PTSD-like symptoms amid difficult working conditions.

Why it matters per Axios' David McCabe: Facebook has spent over a year promising regulators, media and the public that it will address the flood of malicious content on its platform. Workers in Phoenix and at other content moderation sites are a key part of that effort — and both Facebook and its contractor, Cognizant, told The Verge that adequate support for employees was provided at the site — but their struggles are far less visible than the lives of executives and engineers at Facebook's Silicon Valley HQ.

Facebook VP of Global Operations Justin Osofsky posted a memo Monday he shared with employees over the weekend that explained the process of content reviewing at Facebook.

"A lot of the recent questions are focused on ensuring the people working in these roles are treated fairly and with respect. We want to continue to hear from our content reviewers, our partners and even the media – who hold us accountable and give us the opportunity to improve."

Go deeper, via Wired: The laborers who keep beheadings out of your Facebook feed

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Coronavirus dashboard

Illustration: Sarah Grillo/Axios

  1. Global: Total confirmed cases as of 2:30 p.m. ET: 826,222 — Total deaths: 40,708 — Total recoveries: 174,115.
  2. U.S.: Leads the world in confirmed cases. Total confirmed cases as of 2:30 p.m. ET: 174,467 — Total deaths: 3,416— Total recoveries: 6,000.
  3. Public health updates: Older adults and people with other health conditions are more at risk, new data shows — FDA authorizes two-minute antibody test kit to detect coronavirus.
  4. Federal government latest: NIAID director Anthony Fauci said the White House coronavirus task force will hold an "active discussion" about broadening the use of medical masks to protect against coronavirus.
  5. In Congress: New York Rep. Max Rose deploys to National Guard to help coronavirus response.
  6. 🎧 Podcast: Misinformation in the coronavirus age.
  7. What should I do? Answers about the virus from Axios expertsWhat to know about social distancingQ&A: Minimizing your coronavirus risk.
  8. Other resources: CDC on how to avoid the virus, what to do if you get it.

Subscribe to Mike Allen's Axios AM to follow our coronavirus coverage each morning from your inbox.

U.S. coronavirus updates: White House studies models projecting virus peak

Data: The Center for Systems Science and Engineering at Johns Hopkins; Map: Andrew Witherspoon/Axios

The White House and other institutions are observing several models to better understand and prepare cities for when the coronavirus is expected to peak in the U.S.

The state of play: The coronavirus is expected to peak in the U.S. in two weeks, but many states like Virginia and Maryland will see their individual peaks well after that, according to a model by the University of Washington's Institute for Health Metrics and Evaluation.

Go deeperArrowUpdated 1 hour ago - Health

FDA authorizes two-minute antibody testing kit to detect coronavirus

Currently, it takes days to produce results from testing kits. Photo: Sergei Malgavko\TASS via Getty Images

The Food and Drug Administration issued an emergency approval Tuesday for a serological testing kit produced by Bodysphere Inc. that can detect a positive or negative result for COVID-19 in two minutes.

Why it matters: Access to testing has improved in the U.S. thanks to commercial labs, but the average wait time for a patient's results is four to five days — with some reports of it taking more than a week.

Go deeperArrowUpdated 1 hour ago - Health