Even Twitter execs struggle to understand its verification policy

Illustration: Rebecca Zisser / Axios

An internal email exchange between Twitter executives, obtained by Buzzfeed, over whether to unverify a Twitter troll suggests that even the company's leaders don't understand how to interpret their vague verification and harassment rules.

Why it matters: The emails provide an inside look into Twitter's battle to police abuse on its platform, and show how the dysfunction with its policy starts at the top. Meanwhile, abuse on Twitter is growing in intensity and size, and the network will have to either create more clarity and find new ways stop harassment, or risk losing its credibility.