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Kim Hart Feb 22, 2017
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Angry tweets target pay-TV providers

TV-watchers continue to cancel cable and satellite subscriptions in favor of streaming services and devices like Amazon Prime, Roku, Sling and Apple TV.

New data from analytics firm Echelon Insights suggests one possible driver of the shift is consumer frustration with pay-TV providers, based on an analysis of 11 million tweets in 2016 directed at cable, satellite and streaming providers' Twitter accounts and their customer service handles.

Data: Echelon Insights; Methodology: Searching tweets related to an individual company, including mentions expressing anger or dissatisfaction towards the company, excluding those mentioning wifi, internet, or telephone services; Chart: Andrew Witherspoon / Axios