Jun 20, 2017

Whole Foods CEO: it was "love at first sight" with Amazon


Whole Foods' CEO John Mackey held a town hall on Friday with Amazon CEO Jeff Wilke, at which he reassured Whole Foods employees that the $13.7 billion merger was going to be nothing short of "so incredibly wonderful."

  • The partnership was love at first sight, but: "[L]ike an old traditional marriage, where there are all kinds of rules and chaperones, we can't consummate the marriage, until we're actually officially hooked up..."
  • Mackey said that Amazon is "not stupid enough to go change" the brand that Whole Foods has built, but that "over time, there could be other formats that evolve that — that might — wouldn't be branded Whole Foods Market, potentially, wouldn't be our standards."
  • Changes, via Mackey: "[T]hey are more customer-centric than we are. ... I think, sometimes, our company's gone a little bit too much team member focus at the expense of our customers."
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